Ultimate Airport Dubai (2013) s01e02 Episode Script

1
NARRATOR: Dubai International Airport,
one of the fastest growing
airports on the planet
and aiming to be number one.
Cleared for takeoff.
NARRATOR: But perfection is never easy.
MAN: Final call Emirates to Sydney.
Gatwick, Amsterdam.
NARRATOR: More planes.
The flight has departed.
(crying)
NARRATOR: More passengers.
Absolutely ridiculous.
I need extra manpower
here at transfer desk.
NARRATOR:
And massive construction just to keep up.
So much scaffolding everywhere.
Nothing is finished.
NARRATOR: It's nonstop.
(whistles)
If you don't love it,
it's just gonna kill you.
NARRATOR: 24/7.
I think it's stuck.
One, two, three, push.
NARRATOR: It's the job of 60,000 staff
from all over the world
It's either you can deliver,
or you're out of the building.
NARRATOR: to make this
the ultimate airport.
NARRATOR: 40 years ago this was desert.
Now Dubai is a global economic powerhouse.
Its airport is driving
this explosive growth,
powering nearly a third of the economy.
Already a crucial hub
for international aviation,
the airport is now expanding ambitiously.
To fuel this growth, the airport needs to
keep millions of passengers moving,
efficiently and happily.
No mean feat when rush hour strikes.
Any passengers for Cape Town?
Bihail, open the barrier.
NARRATOR:
Arti Mehra is on patrol to tackle crises
before passengers and planes get delayed.
- ARTI: Mohammed. Uh, sorry, darling.
- MAN: Yeah.
You are closing your flights, yeah?
Keep an eye. You got a queue outside.
- ARTI: No, outside.
- MAN: Outside, yeah.
ARTI: Just make sure, okay?
All right, thanks.
NARRATOR: Arti must keep
passenger lines flowing
and monitor excess baggage.
A man with an overweight bag
is causing a bottleneck,
but doesn't understand the problem.
That's what they're talking about.
She's talking about paying
for the ticket for my kid again.
They say that we have to pay again
for the infants.
We paid for it.
We are in transit from Dallas to Addis.
We got here with, it wasn't an issue.
Now when we get here,
it's not okay. We have to pay again.
- WOMAN: Arti.
- Every time I travel I never had an issue.
I'll come and have a look.
NARRATOR: Things are now totally confused.
Arti needs to step in.
ARTI: One moment, dear. Yes. Wait, wait.
Let's see what's happened.
- Have they got a receipt?
- No, they don't.
Well, how did we get here,
from Dallas to here,
if we don't pay for it?
We will have to have some proof.
Either a number
of the excess baggage ticket
- You should have this in the system.
- It is not in the system.
This is the weakness of the airport,
the airlines, not me.
And, you know, I travel with KLM.
I travel on every airline.
I've never had an issue.
So let me explain this to you once.
Please, let's not talk
or split subjects. One moment.
The luggage? That's the only thing?
Yes. There is no problem
with the ticket of the child.
So you are saying to me
I have to pay for the bag. That's all?
That is correct.
But I saw only the bag.
The ticket and everything was in order.
What the agent was trying to tell him
about the weight of the bags.
NARRATOR: Like all airlines,
Emirates has strict rules on weight
and how heavy any one bag can be.
Your baggage allowance is 23 per piece.
Up to 24, 25, since it's an infant,
we can allow you to do that.
Beyond that we can't.
If you want to carry up to 32
in one piece of baggage,
you will need to pay the difference.
10 kilos is extra,
but it'll have to go in another bag,
not in the same bag.
So you're-- I can put it on
as my carry-on and shift it.
- You can do, yes.
- That's fine. I can do that.
- If you're within your allowance, yes.
- That's fine. I can do that.
- That's fine. I can do that.
- No problem at all.
ARTI: He has got to re-pack.
He has got his allowance,
but he just has to make an extra bag.
Yeah?
It's 26 now.
- It's okay. Put a "heavy" tag on it.
- Right. Thank you.
You are still over,
but it's-- we'll manage it, okay?
NARRATOR: Arti uses her discretion
to give the passenger
some free excess baggage.
You see we have been able to
resolve this issue amicably,
although passengers had exceeded
his baggage allowance.
But we have to give
a little bit of leeway.
They're coming a long way
and they've got small children.
MAN: I marked the time for the boarding,
that's 9:45.
Okay.
And your gate number is C41.
C is a very, very long way.
It's a long walk, okay?
See what happens if two people start
shouting, then nobody can get across.
Best is to let him speak
and tell us his problem,
and then we can sort it out.
There is no worry in that.
ARTI: Okay. (sighs)
NARRATOR: Dubai's Terminal 3 is the
largest building on Earth by floor space--
359 soccer pitches in size.
36 million people
flow through the terminal every year,
and their numbers are growing.
It takes the biggest baggage system
ever built
to process their luggage,
up to 15,000 bags an hour.
A subterranean control room
processes the bags
which should speed to aircraft
at seven meters a second.
But they've spotted trouble.
We have a fault. It's a bit serious,
so we'll have to go up there.
It's a race against time, and we have only
one hour to fix the breakdown.
NARRATOR: A major section
of baggage conveyor is out of action.
There's a faulty motor.
Hisham must fix it, if they're to cope
with the afternoon rush.
I have just called
all my staff to the site,
to arrange the material and all that.
So as soon as we get there, we're going to
start working on the conveyor.
Motor's switched off? Okay.
It could be a short,
a circuit short from the motor,
or it could be some other reason.
But we're gonna go replace the motor.
NARRATOR: Hisham doesn't have time
for detailed diagnosis.
Workshop engineers
will investigate the failed motor
when the crisis is over.
We're going to the store
to pick up a new motor
so we can replace it.
We have 45 minutes left
to hand over that conveyor.
HISHAM: Stop, stop, stop, stop, stop.
NARRATOR: Hisham is confronted with up to
three breakdowns a week.
The system works hard
to handle huge loads,
causing constant wear and tear.
Drive shaft. Take it.
Hello, Hamad. (Hisham speaking Arabic)
Tell the lads to remove the, what you call
it, the drive shaft, please.
Okay, let's go, let's go.
NARRATOR: The engineers look after
more than 20,000 motors,
which drive 90 kilometers
of baggage tracks.
Swapping one out is routine,
but there is more to this job than that.
It seems the driveshaft is also bent,
so luckily,
we brought an extra driveshaft.
We're gonna replace the motor
as well as the driveshaft.
NARRATOR: Installing a motor,
plus a driveshaft,
could make time tight for Hisham's repair.
Uh, we have around 35 minutes left
to hand over this conveyor.
NARRATOR:
After seven years on the job,
Hisham knows just how serious
a baggage breakdown can be.
I remember in 2009
we had a severe water leakage
which affected the whole
west side of the system.
Seventy-nine flights delayed
because of that,
and around 5,000 bags left behind.
The drive shaft is fixed back.
Come on, guys. How long do we need?
Okay. We have 10 minutes left, and we're
fixing back the motor to the driveshaft.
HISHAM: Okay. Careful.
It's quite heavy.
And as soon as that's done, we can start
connecting all the electrical components
and check if the conveyor's running fine.
NARRATOR: The heavy motor
won't connect to the new driveshaft.
Traditional methods are required.
- You going to hammer it?
- You can kick that.
Oh, kick it, kick it. Kick it, kick it.
HISHAM: Careful, huh?
NARRATOR: Hisham seemed
to have plenty of time,
but the motor installation
is proving tricky.
Careful now. Don't injure yourself.
(speaking Arabic)
NARRATOR: With parts
not sliding into place,
Hisham updates
the control room on progress.
HISHAM: I just called the control room.
I informed them it might take
a little bit more time.
But they're going to keep the flights
all-- all allocated on this side.
(siren beeping)
NARRATOR: If the track isn't fixed,
bags could miss their flights
or planes get delayed.
The pressure's on.
If this doesn't work,
we're in very big trouble.
NARRATOR: Dubai's rapid economic rise
has pushed the airport to capacity.
Now the world's biggest terminal
is running out of space.
The Emirate's future growth
depends on transporting more passengers,
so the airport's building
a massive new concourse
to handle 15 million more people
and 33 A380s.
Dave, I need you in gate A15.
NARRATOR: Construction is overseen
by Jumah Al-Mazrooie.
Jumah and his team are working flat-out
to deliver in two months.
But today he must stop work
for a vital test.
Today no work here.
If we're gonna conduct a trial,
that means we have to
stop the work on the site,
and the contractor not be seen anywhere.
It's challenging, but it has to be done.
Everybody's out.
You gotta clean up and out.
I am the problem generator.
That's what they call me.
But I try to make it
so that it comes from me
rather than coming from somebody else.
Nay, nay, nay, nay, out, out!
NARRATOR: In four hours,
243 volunteers will role-play passengers,
testing the signs from check-in
to the new departure gates.
Today's one of the biggest day.
We're putting huge amounts of pressure
on the construction team and Jumah.
It's a big step, a huge step in fact.
It's the start of the end,
actually, for this place.
NARRATOR:
But Jumah knows his live construction site
could be dangerous for volunteers.
What are you doing?
I don't want you to go!
I want you to clean up! Clean up!
I need this area to be neat!
I don't want it to be like this!
NARRATOR: For the trial
to go ahead safely,
Jumah needs every worker,
and all the tools and rubbish,
out of harm's way.
(whistles) Stop working.
No work. Close this.
Take your stuff out.
Out, close, close.
NARRATOR: And he has
just four hours to do it.
I don't want anybody to work
in these gates where I am having my trial.
I don't want people to work here.
We might end up with somebody get hurt,
and this is a construction site.
Insurance may not cover them.
For us safety, health,
and the environment is very important.
At the end of this thing,
I don't want anybody to be injured.
NARRATOR: Jumah is halfway through
operation clean-up,
and the clock's ticking.
We're not moving, are we?
I think we're stuck here.
Borha, I'm here just stuck
in one of your lifts in gate A21.
(siren wailing)
NARRATOR: The trial begins
in less than an hour,
but the concourse is still a mess
and the brand-new lift is stuck.
- MAN (over radio): Hello?
- Yes, hello! Can you, uh, come?
I don't know. I don't have
the identification of this lift.
We are stuck here.
NARRATOR:
If Jumah can't make his site safe in time,
this vital trial may have to be delayed--
A setback if the concourse
is to open on time.
Can you hear me? Can you hear me?
NARRATOR: In Dubai's Terminal 3, the rush
for afternoon flights is about to begin.
But a vital baggage handling track
is broken.
Hisham's engineering team is racing to fit
a new motor and driveshaft.
Because the motor is so heavy,
it's quite difficult to adjust it.
We just need to push it back.
We have five minutes and we're expecting
3,000 bags to come through this line.
NARRATOR: The control room
is diverting thousands of bags
onto other lines
whilst repair is underway.
But to cope with peak flow,
the control room needs this track
back in operation
or the whole system will be overloaded.
HISHAM: Just giving a call
to control room
to start testing this line.
We're going to normalize the line now
and if you could send some trays
NARRATOR: The team finish the repair.
There's time for just a quick test
before the track goes live.
We have, uh, three minutes left.
We're connecting back the control box,
and we'll switch on the motor now.
This is the moment of truth.
Uh, this is where we meet--
We, hopefully, meet our deadline.
Okay? This line is normal?
Can you reset?
Switch on the isolator.
Hopefully it's working.
NARRATOR: The 85-meter
stretch of baggage track is back on-line.
We all feel a sense of relief
that we were able to avoid such a crisis
of delaying any flights.
So we can go back to the control room
and have a cup of coffee.
NARRATOR: The new concourse
has reached a pivotal moment.
Today there will be a crucial test
of its signs for the first time.
If you don't have
the signage in place to guide people,
you will end up with chaos,
you will end up with a disaster,
you will end up with a big mess
with the operation.
MAN: How are things going on your side?
NARRATOR: Damien Bolton
is calling on 243 volunteers
to dry-run the route
to the new departure gates.
DAMIEN: So, this is our
first way-finding trial.
So we're gonna have volunteers
checking in in Terminal 3,
which is the, uh,
the main check-in terminal
over on the other side of the airport,
and then come through an APM,
which is the Automated People Mover,
the train,
brings them into the departures level here
and then they go through
the whole process.
A good day will be that it works,
everyone finds their gates.
NARRATOR: The team
need the test to succeed.
Any trouble and the concourse
may not open on schedule.
Something Jumah is all too aware of,
trapped in a lift.
- (siren wailing)
- It's stuck again.
NARRATOR: For the trial to go ahead,
Jumah must make his construction site
safe for volunteers.
But he can't move.
Borha?
Borha, come online. Borha.
Hello, Borha.
MAN (on radio):
Jumah, everything is on the way.
He's coming.
NARRATOR:
Finally, an engineer comes to his rescue.
Even though we did not ask for it
to go up. But it's just moving, yes?
NARRATOR: There's not a minute to lose.
Don't stop. Just go on
to where you need to work.
NARRATOR: Signage is an important part
of airport design.
Navigating through
colossal terminals can be tricky
if there aren't enough signs
or they're in the wrong place.
It is the most important element
of the whole operation in here.
NARRATOR: Several signs
haven't been finished in time.
So Jumah has had to improvise.
You see this thing?
That was my invention. (laughs)
I don't have the signs.
They did not finish the boxes for me.
What should I do?
They need to look at something.
It's exactly in the same place
it's supposed to go,
the same height and the same text.
I did it last night!
NARRATOR: It's 11:00 a.m.
Jumah has cleared the concourse.
Now the trial can begin.
Jumah, are you there? Jumah?
Yes, Myles, go ahead.
Just so you know,
the first bunch of about 50 passengers
are coming through now.
They're just about to board the train.
NARRATOR: The first of the volunteers
are headed to the new concourse by a train
that links it with the check-in building.
DAMIEN: If somebody did get lost,
it's very good feedback.
If there is something wrong,
I'd prefer to find out now,
rather than when we open it up
to the public.
NARRATOR: Volunteers will role-play
departing passengers,
trying to find their way
to boarding gates.
Most of the volunteers
are airport staff
some of whom hold senior jobs.
I'm head of Terminal 3, yes.
Mr. Ali Angizeh is the VP of Cargo,
and Mr. Esser Shamcy
is the head of Terminal 2.
Today we are economy passengers.
We're supposed to find the gate and find
our way through the concourse itself.
NARRATOR: Each volunteer
has been given a script
with their flight number and destination.
We're supposed to find our gates
and to test the way-finding,
therefore identifying the right signage.
NARRATOR: Things are about to get busier.
The next influx
of volunteers is on its way.
DAMIEN: We're getting
the next lot coming now.
All told, we've got about 300 passengers
mixed up and across 10 different gates.
That's the second batch of volunteers
now reached there. Over.
There you go. (laughs)
DAMIEN: Ideally they found their route
to the gate with simplicity.
Ultimately, we don't have to say anything.
We shouldn't say anything.
If we do have to step in,
worst-case scenario.
But ultimately, a good trial for us
is not to say anything, just to observe.
NARRATOR: But for Jumah,
taking a back seat doesn't come naturally.
You know, I'm supposed to be
down in the command center but I can't.
I can't just imagine myself sitting
and imagining things.
I have to be on the site making sure.
NARRATOR: Jumah takes it upon himself
to keep the volunteers moving.
You guys lost?
Why you are not in your gate?
By now,
you're supposed to be in your gate.
This is not a tour visit, guys.
Everybody's waiting for you.
NARRATOR: Jumah faces
a bigger problem than sightseers--
Missing passengers.
- We're missing 17.
- At this gate?
- This gate?
- Yes, one-seven.
NARRATOR:
Jumah's worst nightmare becomes real.
Seventeen volunteers have gone missing
in his construction site.
If he doesn't find them fast,
the trial will have to be halted.
Everybody else reached!
The whole area is open.
They might just go up or down
to other levels
where it is not part of the trial.
For me this is a very dangerous thing.
We have to go and find them.
Where are they?
What's going on here?
NARRATOR: Dubai Airport is on a mission
to join the international super-league.
And Emirates,
its national carrier, must expand.
To staff new routes and bigger planes,
the airline needs more cabin crew
to boost its 16,000-strong team.
WOMAN: Lovely.
So you must have a scrunchie.
And you must also have a hair net, okay.
Is the doughnut mandatory
to do this hairstyle?
NARRATOR: Cabin crew hopefuls landing
at the Emirates Aviation College
are from more than 130 countries.
WOMAN: Now, the lipstick
is going to go on last of all.
NARRATOR: They have to look the part,
but the airline's priority is safety,
and they must complete training
in emergency procedures.
Today Spanish cabin crew trainee,
Silvia Fernandez, and her class,
will be assessed on how they handle
an in-flight crisis.
I'm a bit nervous because you never know
how you will react
until you are not in the situation.
So, let's see.
NARRATOR: Their tutors want to find out
if their students can handle pressure.
This multimillion-dollar
Boeing 777 simulator
will make it all too real.
STEWARD: Hi, welcome aboard,
Miss Caldwell. Welcome back.
- Hi, welcome aboard. How are you, Miss--
- Very good.
- Welcome back. It's down this way.
- Thank you.
Hi, welcome aboard.
NARRATOR: To begin,
the recruits will be put through
a rare, but terrifying experience--
A crash landing.
Senior tutor Fiona Devlin
is at the controls.
This is the operations room
where I will sit
to control different aspects
of how the doors work,
whether smoke fire
can be produced in the cabin,
and it just adds a little bit more
of a realistic element
to the scenarios to help enhance
the whole experience
and to help them to develop their skills.
FIONA: Will all ground personnel
please leave this aircraft.
Closing doors for departure. Thank you.
NARRATOR: Tutors Flavia and Zuka
start the scenario from pushback
Could you please open the window blind?
NARRATOR: showing the recruits
exactly how it's done.
MAN: We see some smoke in the LNR3 cabin,
and we have also heard a loud bang
in the vicinity of LNR3.
NARRATOR: Zuka shows the trainees
how to report an emergency
to the flight deck.
FLAVIA: Okay, thank you, Zuka.
Stand by. I'll inform the flight deck.
Remain seated. Madam, remain seated.
FIONA:
This is the captain! Brace! Brace!
- Bend down! Stay down!
- Bend down! Stay down!
- Bend down! Stay down!
- Bend down! Stay down!
FIONA: This is the captain.
Attention, crew at stations.
NARRATOR: The plane has crash-landed.
L3 clear!
NARRATOR: The crew assess
if it's safe to evacuate.
- ZUKA: R3 Blocked!
- L3 clear!
NARRATOR:
Only the left door can be opened.
FIONA: This is the captain.
All available exits, evacuate.
Evacuate.
ZUKA AND FLAVIA: Open seat belts!
Leave everything! This way!
(both repeating)
ZUKA: That way.
NARRATOR:
The tutors have set the bar high.
Now it's time for these cabin crew rookies
to be put to the test.
FIONA: We call it the make or break.
This is where we see whether
they actually do have the skills
necessary to be cabin crew for Emirates.
NARRATOR: Perfectly positioned between
Europe, Africa, and Asia,
Dubai is a cultural crossroad.
The influx of tourist
and business dollars is welcome.
But Customs is under increasing pressure
to protect Dubai's Islamic way of life
from the wrong kind of foreign influences.
That one for scan, please,
through the machine, please.
NARRATOR: Customs Officer Humaid is the
Muslim Emirate's first line of defense.
In Dubai customs,
we are the first red line
for the security for Dubai
and our country.
NARRATOR: Passengers arrive
from 260 destinations,
speaking dozens of languages.
Which can make even basic questions
a challenge for Humaid.
HUMAID: Give me your passport.
(speaks Chinese)
Passport.
- HUMAID: Passport.
- (speaking Chinese)
HUMAID: No, no,
give me your passport. Passport.
HUMAID: There is passport.
Give me. Where is your passport?
Passport?
Yeah, that one. Passport.
- (speaks Chinese)
- Passport.
NARRATOR: It's 7:00 a.m.
Humaid positions himself by the exit,
poised to stop anyone
his team may have missed.
He's on watch for drugs and weapons,
as well as items offensive to Islam--
Pornography, pork products,
and non-Muslim religious materials.
Excuse me.
Just give me your passport, please.
How is the weather in Hyderabad?
- It's cold?
- MAN: Yeah.
Here it is hot. Why are you wearing that?
No, it's November, it's winter.
NARRATOR:
It's 30 degrees Celsius in Dubai.
No need for a jacket here.
You are feeling hot?
Until March, it is very cold in Hyderabad.
NARRATOR: Humaid keeps the tone
lighthearted-- a ploy.
Have a nice day.
That one is like-- From here, go left.
HUMAID: I ask the passenger
because he's wearing a jacket.
I'm joking with him,
for the passenger, for joking and funny.
But for me it's important
to get some answers.
NARRATOR: It's now 11:00 a.m.,
and Humaid's team stop a man whose
behavior catches their attention.
He appears nervous and is traveling
with just hand luggage.
You speak Arabic or English?
No speaking Arabic.
No Arabic?
Just English? A little English?
English is no good.
NARRATOR: The passenger
has some unusual luggage.
- MAN: It's octopus.
- HUMAID: Octopus?
Yeah, octopus. For meat.
NARRATOR: It could be an unusual snack.
But Humaid is suspicious
it's an ingredient for something sinister.
In the new concourse, Jumah is concerned
17 missing trial volunteers
could be in danger.
I don't think
they have come up to departure.
Because if they are in departure, we
should have seen them somewhere.
All the doors are open,
all the exits are open.
We have still some dangerous area
where we don't want people.
They might get themselves
killed or injured.
How many guys missing here?
MAN: Zero.
Thank you. That's what I want to hear.
You know, it was a mistake
by the trial team.
The calculated number of the people
who was supposed
to end up there wasn't correct.
NARRATOR:
Jumah calls his team with the good news.
Just to let you know and update you,
everything is all right.
NARRATOR: With the trial over,
Jumah makes his way
to meet Damien and the team
at the other end of the concourse.
But just as his day
should be getting easier,
his lift grinds to a stop
for the second time.
Borha, come online, Borha.
Can you guess where I am right now?
(radio chatter)
NARRATOR: Jumah is freed.
- All good?
- Yeah, all good.
NARRATOR: And by 1:00 p.m.
the trial is finally over.
Tell me how are you doing?
We're good.
NARRATOR: Volunteers will now submit
feedback on their experience.
But that's not soon enough for Jumah.
For me personally, I have to run around
and I need to make it--
I need to see the result
before I get it in paper.
How did you find the signage? Okay?
How do you guys feel?
It is excellent-- basically it took us
from Terminal 3 departure
until the boarding gates in 18 minutes.
So this is excellent.
In the morning it was--
(sighs) I was like headless.
Now it's all good.
NARRATOR: And the final verdict?
On the whole, I think, as a primary way
finding trial, I think it was pretty good.
Some of the signage,
a bit of work to do on that.
But you've got a level of finishing now
that started to
make it look like an airport.
FIONA: Can I just ask you guys
to take two minutes
just to walk around at each station
and familiarize yourselves with exactly
where the oxygen bottle is?
NARRATOR: Back in
the Boeing 777 simulator,
instructor Fiona is about to put
Silvia and her fellow trainees
through their second practical exam.
A rare but dangerous emergency--
A rapid decompression.
This is when the cabin loses pressure
and passengers need oxygen masks
to breathe normally.
This is quite tough.
We do have very high standards when it
comes to their practical activities.
NARRATOR: To continue their training,
they have to make the grade.
We do have a set criteria where we deem
them competent or not competent.
So, it is make or break.
NARRATOR: Silvia will need to collect
a specific oxygen bottle in her test,
so to prepare, she checks its location.
At some point you forget
you're in a simulator
and you think something bad
is going to happen.
NARRATOR:
The test simulates what might happen
if the cabin rapidly loses pressure
in an accident at high altitude.
We can go through this for hours
in the classroom,
but it's not until
we're actually in the simulator
demonstrating this practically
that we see whether
this information has actually
effectively gone in
and whether they can
actually show us now what we need to see.
Oh, there we go.
NARRATOR: If this were
to happen in reality
the pilot would dive
to an altitude of 3,000 meters,
where the atmosphere is breathable.
FIONA: This is the captain.
We've had to perform a rapid descent.
You must remain seated.
Oxygen is no longer required
and you may remove your masks.
Cabin crew may move in the cabin.
Madam? Sir?
NARRATOR: Next,
Silvia must find portable oxygen
to help anyone with
breathing difficulties.
She's supposed to pick up
her own oxygen bottle,
but accidently picks up
her classmate's bottle.
Oh, sorry, I took yours. (laughs)
I took yours.
NARRATOR: Silvia's nervous
her mistake will cost her the test.
It is very tough.
NARRATOR: Will Silvia
be passed as competent?
FIONA: Silvia,
what did you do when you saw Remy?
I told her.
FIONA: Yeah, okay,
you prompted your colleague.
Is this okay?
Of course. It's teamwork, isn't it?
Now, in that case, you were already
pretty much prepared with the bottle.
Keep the bottle. Okay?
Because, yes, we want you
to collect it from your station,
but really what are we doing now
if you start taking it off and giving it--
You're wasting time.
So what could you have said
to Remy at that point?
- SILVIA: Take mine.
- Yeah.
Given her clear instructions
on where your bottle was,
say it's here, if you want to go
and collect mine, and we can keep going.
Silvia, actually, for the first time
she's done this scenario,
did very well.
She met all the competencies required
for decompression,
so there won't be a requirement
for us to see her do that scenario again.
Well done!
So you all passed through decompression.
Congratulations.
NARRATOR:
It's a huge step forward for the recruits,
but they still have to survive
five more weeks and more tests
before they can do the job for real.
FLAVIA: Thank you for flying with us.
SILVIA: It is much harder than
what I thought it would be,
but I'm glad I passed it
and I have the tick. (laughs)
NARRATOR: Over in Customs,
Humaid thinks that a dried octopus
and bizarre drawings
in a passenger's luggage
could be sinister
and destined for black magic.
From Sharjah?
- Flu.
- For flu?
Chest.
These things are not usual.
When you see these kind of things
you can't read it
and don't know how to read this one.
This is black magic.
NARRATOR: The passenger is from Tanzania,
in East Africa,
where traditional medicine
and Islam are entwined.
Healers often write a holy verse in ink,
and dissolve it in water
for their patient to drink
or wash with the word of god, Allah.
This, write, in this water,
and drinking, by wash, and sleep much.
It's not mainstream Islamic practice.
I know is not Qur'an.
I not understand. For what?
This write, for water.
Uh-huh.
Aha, he cannot go to the bathroom after.
Huh?
- It is good?
- MAN: Yeah, yeah.
It is also good?
There is something bad, not good.
NARRATOR: The passenger seems to be
suggesting it's a laxative remedy.
Humaid thinks it's sinister.
That one is one person,
but you make it half.
Half right, half left.
Why? You want to kill him? Half, half?
But it's the writing in the notebook
that really offends Humaid.
- This Qur'an Karim.
- This is Qur'an?
- It's Qur'an Karim.
- I know that is not Qur'an.
That one-- That one is not Qur'an.
This is not Qur'an.
I know that.
Don't say that because
that one is not Qur'an.
- It is not Qur'an, yeah.
- Tsk-tsk-tsk.
It is in Islam we have our God, Allah.
He write here, "Allah, Allah, Allah,"
but we don't have
something like that in Islam.
In Islam is bad, that one.
NARRATOR: Practicing black magic
and misuse of the Qur'an
is illegal in the United Arab Emirates.
Last year Humaid and his team seized more
than a thousand items like these.
If you translate it, that one
is not allowed inside here.
In our rules here, it is not allowed.
The banned items are confiscated.
Black magic is not allowed here in Dubai.
We will destroy that things,
of course, here,
and we will send back the passenger
to his country.
He will not enter us to Dubai.
Emirates is already
the largest operator of the Airbus A380,
the world's biggest passenger plane.
But with ambitious plans to expand,
the airline needs a bigger fleet.
Ninety A380s have been ordered,
with two jets expected each month.
Today their 25th A380 is ready for
collection from the manufacturer.
I'm the delivery manager
of these aircraft,
so my task is to finalize
this aircraft on time
and now we have it ready for service.
NARRATOR: Ralf Paech is based
at the Airbus factory here in Hamburg,
the end of a long, complex supply chain.
Parts are constructed in France,
Germany, Spain, and the UK.
After assembly, the planes
are flown to Hamburg to be painted
and the cabin installed.
RALF: This is also a great moment for me,
after a long time
of building these aircraft.
NARRATOR: The $390 million jet
will be flown back to Dubai
by Captain Abbas Shaban,
chief pilot for the Emirates A380 fleet.
SHABAN: You can see
how big this airplane is.
You only realize it when you come
and stand underneath it.
As far as the pilots are concerned,
very powerful,
very responsive.
We really love this aircraft.
It's a pleasure to fly.
NARRATOR: The last step before the flight
home to Dubai are the legal formalities.
The transfer of title
from the manufacturer to the new owner.
PAECH: The big moment is for us to remove
the temporary registration.
This is also a milestone
to deliver the aircraft to the customer.
MAN: What this means now
is this registration "EDY"
no longer belongs to Airbus.
It is now number 25th A380
that's being delivered to Emirates.
It's a very proud moment.
It's like you buy a house
and get your papers,
or buy a car and get the papers
for the new car.
We have done our job.
The aircraft belongs then to the airline.
NARRATOR:
The plane's straight out of the showroom,
but Captain Shaban must do
the same pre-flight checks
that he would do
on any plane before takeoff.
Well, we start by checking
the pitot-static tubes
and just making sure they're not blocked
by any foreign objects.
NARRATOR:
These tubes calculate the plane's speed--
Vital for keeping the aircraft
safe in the air.
And then we check
the general view of the wing,
making sure there are no dents.
Checking the conditions of our flaps.
A general view of the tail from here
gives us a clue
if there was a tail strike
from a previous takeoff, for example.
The general service panels of the engines,
if there are any panels
left accidentally opened.
From here have a very good
back view of the engine.
Again, we check the engines
for any foreign object damage.
NARRATOR:
Foreign object debris, or FOD,
is anything that can be sucked
into a jet engine
and can fatally damage
the blades or fuel lines.
It's not always visible,
so pilots need a keen nose.
Sometimes also we have
bird strikes, uh, you know.
Could happen we've landed
and nobody's noticed it.
If you come nearby the engines,
you can smell sometimes the birds.
You know that something has been ingested
by the engine.
NARRATOR: The final check
is on the wheels.
What we're looking for here
is general damage of the wheels.
Basically, the deflation of the wheels.
If they are deflated, then obviously
we inform the ground engineers
to have a look at it and they might--
They probably might need
to change it as well.
We look at general leakages
of any hydraulic fluids.
Well, this inspection looks good to me.
I'm okay. I'm ready to fly it.
The sun is with you today.
Okay, here we go.
It really smells like leather.
And if you've smelled
the leather in a new car-- Absolutely.
NARRATOR: The A380's cockpit design
eliminates most of the charts and manuals
that traditionally cluttered
the flight deck.
The keyboard obviously allows us to work
on our onboard information system,
the OIS.
The OIS contains our books,
our manuals, our charts.
So, any document that we need to refer to,
all is electronic.
We got eight screens at the moment,
but if all these screens fail
we still can fly using one screen.
NARRATOR: It may have eight screens,
but right now it's a piece of paper
that's holding up departure.
We're just waiting for the last paperwork
which is actually a tech log.
Otherwise we are all set to go.
Once we get the tech log,
we are all set for closing the doors
and we'll request our pushback clearance.
Here are your documents. The tech log.
We're ready to go.
PAECH: It's a great moment for me.
When the aircraft lifts up
and then I'm really relieved,
then I will enjoy the beer in the evening.
NARRATOR: This 25th Emirates A380
has just 13 hours on the clock.
Captain Shaban's delivery flight
to Dubai today
will up that total to 19 hours.
In just four days,
this massive superjet
will be earning its keep,
scheduled to make
its first passenger flight
from Dubai to Melbourne, Australia.
Captioned by Pixelogic Media