Ultimate Airport Dubai (2013) s03e01 Episode Script

1
NARRATOR: In this episode Phil faces
an emergency that shuts down the airport.
PHIL: It could potentially hit another
aircraft which would be catastrophic.
NARRATOR: Two newlyweds
push Mel to the limit.
MEL: To find them in that
condition, it's appalling.
NARRATOR: And Hassan catches
a smuggler dicing with death.
HASSAN: I'm pretty sure
that he's carrying illegal drugs with him.
NARRATOR: Dubai international airport,
the busiest global hub on the planet.
Staying on top takes a crack team.
PHIL: No one else in the world is doing it but
everybody else in the world is watching us.
MEL: We have births, we
have deaths, the whole spiel.
HASSAN: It is very dangerous
because it can be explode at any time.
MYLES: This concourse
will help Dubai airports stay number one.
NARRATOR: It's the job of 90,000 staff
from all over the world to make this,
the ultimate airport.
Dubai international pushes
the limits 365 days a year.
A myriad of technology, machine
and staff working together.
The slightest glitch can bring the airport
to a standstill and often it's human behavior
that causes the trouble.
Phil Marques in the radar approach
center has an emergency on his hands.
ATC (over radio): Saudia 558,
unidentified target, altitude unknown.
PILOT (over radio): We don't
know the size it's a small aircraft.
PHIL: We've just
received a call from an aircraft on final,
looks like they've reported a UAV.
Right now our radar heads are having
issues trying to pick up both targets that
is how close they are.
That's not even
probably .1 or .2 or a mile.
NARRATOR: Airspace around Dubai is tightly
controlled and the UAV or un-manned
aerial vehicle has been
spotted close to the airport.
Right in the flight
path of incoming aircraft.
PHIL: Right now we
have a report of something flying out
there that isn't in contact with ATC.
We don't know what it
is, it could be anything.
NARRATOR: An invasion of Dubai's airspace
triggers a massive security alert.
PHIL: If this something that is sinister and
does want to cause harm to an aircraft or
to something on the ground, you have to assume
the worst so really you're just planning
worst case scenario and I'm sure the police
are going to treat it in the same way.
Hi this is Air Traffic Control, we are
actually going to need to get a helicopter
airborne at Dubai International.
NARRATOR: Scrambling a police helicopter
is the fastest way to locate and
identify the UAV.
PHIL: The size is unknown it was at
about 800 feet and it was fast moving.
NARRATOR: In the wrong hands a UAV
could pose a deadly threat to air traffic.
PHIL: The worry is that if something's
flying out there it could potentially hit
another aircraft which
would be catastrophic.
It's Dubai ATC we've had something
pop up on final, so we are going to
have to close the airspace.
OK, we'll call
you right back. Bye.
NARRATOR: Closing the airspace
is a massive decision.
It means no aircraft can land or take off.
The world's busiest global
hub is now at a standstill.
GEORG: Georg,
Network Control.
NARRATOR: At emirates network control
center vice president Georg Brömmer
has a fire to fight.
GEORG: What I need to do now is basically I
have to inform the operational team at the
airport and the management team about
a potential disturbance in the network.
It has consequences for the aircraft in the
air, it has consequences for the aircraft
on ground, it has consequences
for the passengers.
So it is a lot of things
that we now have to sort out.
NARRATOR: Within minutes, air traffic
controller Tess Toogood is fielding a stream
of calls from airlines wanting
to know what's happening.
TESS: Till we've been released to use the
airspace we can't depart or land anyone.
That was Air Blues home office,
their inbound flight has been diverted
so they want to know why.
NARRATOR: The airlines
are concerned about delayed flights,
unaware of the potential
threat to their aircraft.
TESS (off-screen): The danger is that we have
no control over it, we don't know who has it,
we don't know if it is going to
intercept an aircraft, we don't know
what they're planning to do.
NARRATOR: The closure causes disruption
throughout the airport and airport services
manager Jo Di Biasi will have
to deal with the fall out.
JO: Don't know exactly what's going on, no
flights arriving or departing from Dubai that's
going to have a roll on effect for this
afternoon so as soon as we know what exactly is
going on, I guess we can react but
at the moment we don't know much.
NARRATOR: The pressure is on the police
helicopter to intercept the potential
threat from the UAV.
TESS (off-screen): It's
showing on the radar now.
Going 90 knots.
Grant is giving vectors to a police helicopter,
and can vector him towards the target.
PHIL: Once the police helicopter has visual
with the target if they were suspicious
that it was able to do something
really bad I'm sure that they'll just
shoot it out of the sky.
NARRATOR: Away from the drama in the skies,
customs officer Hassan Ibrahim is on patrol.
HASSAN: The smugglers
they are every time changing their methods
and changing their way of smuggling.
NARRATOR: Like any
international airport,
Dubai can be a conduit for smuggling.
On average there are 1700
customs violations every year.
HASSAN: The pressure is on and
it's not getting any easier.
NARRATOR: Hassan and his team have
an array of high tech equipment to help
them combat smugglers.
But often it's not
technology that breaks a case.
It was intuition that led Hassan
and his team to the largest seizure at
the airport for ten years.
They stopped a passenger who was
carrying 53 pounds of heroin,
worth an estimated six million US dollars.
HASSAN: Just now we have a call from
my colleague he has caught one passenger,
he's acting suspiciously,
maybe he's carrying something with him,
so we go now there and investigate them.
NARRATOR: The passenger
has just arrived from South America.
He appeared nervous about passing
through customs, so Hassan's colleague
has stopped him.
There is nothing inside the man's bag
but the officer is still suspicious and is
conducting a full body scan.
HASSAN: What
do you have here?
OFFICER 2: It seems as though
there is something strange, hard.
HASSAN: Ok,
let's give it a look.
You mean right here
in this area? Yes.
NARRATOR: Using powerful x-rays, the body
scanner takes just ten seconds to create a
detailed image of a suspect's
entire body and what's inside.
HASSAN: Here there
appears to be some foreign objects.
Even here there seems to be something
strange, but it's not very clear.
HASSAN (off-screen): The image
it is making me a little bit worried,
I believe he's carrying foreign
items inside his stomach and
I am pretty sure he is carrying
illegal drugs with him.
NARRATOR: If Hassan is right
the suspect's life could be at stake.
Not only can smuggling drugs
carry the death penalty, but concealing
capsules inside the body is a huge risk.
If one leaks, drugs will almost instantly
be absorbed into the bloodstream and could
cause a massive overdose.
HASSAN: It is very dangerous
because it can be explode at any time.
It will end by death.
NARRATOR: Back in air traffic control, the
drama in the skies is still playing out.
PILOT (over radio): Dubai Tower,
this is police Het Zero-Seven.
We are entering the airspace.
If there is any sign we'll call you.
NARRATOR: The airspace will remain
closed until the unidentified object is
located and neutralized.
Already disruption has
radiated beyond the airport.
PHIL: So we've got about, over
the next hour probably about 20,
25 aircraft that will have divert to
another airport if they don't have enough
fuel to come to Dubai.
NARRATOR: It's Georg's job to
coordinate emirates response.
GEORG: We are now 15 minutes into the airport
closure in Dubai due to the flying object
and unfortunately now
I have to deal with the first diversion
EK946 Basra is now diverting
to DWC Dubai World Central
because they basically don't have
enough, extra fuel to hold any longer.
NARRATOR: DWC is
located 28 miles away.
It is primarily used by freight
carriers and isn't set up to cater for
unscheduled passenger arrivals.
JO: We've sent three staff to deal
with this arriving flight from Basra.
NARRATOR: Jo needs to make sure the 228
diverted passengers are properly looked
after when they finally arrive.
JO: Hi, it's Jo
so 946 is a A330,
we've got 4 in first, 42 in business,
182 in economy, ok I'll check wheelchairs.
NARRATOR: So far only one flight has been
diverted but emirates has another 90 in the
air all heading for Dubai.
JO: Let's hope our
team gets there before the aircraft lands.
NARRATOR: Dubai's airspace
has now been closed for almost 40 minutes,
and has already cost emirates
approximately $200,000.
PHIL: What we are trying to do is
minimize that cost as best we can while
keeping things safe.
Because the cost of, you know if something
god forbid were to actually hit an aircraft
would be a lot higher so we are willing
to keep that hit to keep everybody safe.
NARRATOR: The UAV has dropped
off Phil's radar screen.
PILOT (over radio):
Police Heta Zero-Seven.
There is no sign for UAV.
NARRATOR: It looks as though the police
presence has caused the threat to disappear.
PILOT (over radio): We are
returning to our base.
PHIL: So the area's clear?
Nothing reported.
Ok great thank you so much for
the quick service we appreciate it,
bye, bye.
NARRATOR: With the search
called off Phil reopens the airspace.
Now, airport staff face
a mammoth struggle to clear the backlog of
flights and delayed passengers.
PHIL: Tower?
TESS: Tower.
PHIL: We'll start with a departure rate of
let's say 1 every 3 minutes to begin with,
and then after about 10 minutes
we're good to go back to ops normal.
TESS: Thank you, bye bye.
PHIL: Bye bye.
NARRATOR: Ops normal is one flight departing
or taking off every minute and a half so
Phil is starting cautiously
in case the UAV returns.
TESS: And there goes the first
departure there, Iraqi air.
PHIL (off-screen): We still have about 12
aircraft that are in the hold that didn't divert
so they are going to start coming
in with 20 mile gaps in between.
TESS: The arrivals are coming in quite quickly
and we have quite a backlog of departures,
so the gates are full.
So it is another complication so the people
working in the airside stands are working
hard right now trying to find solutions.
NARRATOR: The airport may be open but the
effects of the closure will reverberate
across the skies for many hours as airlines
struggle to get delayed and diverted
passengers to their final destination.
PHIL: Patrick. Can you
come here for a second?
I could have sworn
there is something there.
Let's go.
NARRATOR: The UAV is back.
It's ten miles from where it was
last seen but still far too close
to the airport for comfort.
NARRATOR: Customs officer Hassan has
stopped a man on suspicion of smuggling
drugs inside his stomach.
The man is in grave danger.
If a capsule leaks he
could drop dead at any moment.
HASSAN: We are
worried about the safety of the passenger.
HASSAN: We have 20 minutes and
after that if he doesn't confess
we'll have to directly
transfer him to the hospital.
NARRATOR: But Hassan is determined to
get a confession before he hands him over.
HASSAN: When he was in the body
scan he denied and also he denied outside.
But when I brought him to my office
and I start to investigate
with him more and he saw,
the situation begins to be more serious.
NARRATOR: The drugs have now been
inside the suspect for at least 15 hours.
HASSAN: He asked to use the bathroom because
he wants to take some of the capsules
because it's giving him a
hard time in his stomach.
NARRATOR: Realizing Hassan
will soon have all the proof he needs,
the suspect decides to cooperate.
HASSAN: He felt that he had
been caught and he confessed.
NARRATOR: With the suspect in
the customs toilet, it's a waiting game.
HASSAN: I hope that he can pass the
capsules and take them out from his stomach.
NARRATOR: Hassan now has the physical
evidence he needs to charge the man.
HASSAN (off-screen): The passenger he confessed
that he's carrying around 65 capsules.
So until now he had taken only 16
and the remainder are still inside him.
NARRATOR: There is still three times
the amount of drugs inside the suspect
than is on the table.
HASSAN: We have here one of the
capsules, I am trying to open it now
to see what is in it.
There is a powder, it's a white powder.
The passenger he said, it is cocaine.
It's cocaine yes?
That's a big catch, we
caught it with the passenger.
I guess he's carrying around 1
kilo inside his stomach and it is worth
in the street market
around 250,000 US dollars.
NARRATOR: In Dubai, getting caught with even
trace amounts of narcotics can result in a
four year prison term.
For smuggling this amount
the suspect could face the death penalty.
PHIL: Patrick. Can you
come here for a second?
I could have sworn
there was something there.
We're going to have to call
the police helicopter again.
It's Dubai ATC
we've had something pop up on final again,
so we are going to have to
close the airspace again.
NARRATOR: A UAV or drone has closed
Dubai airport for the second time today.
Phil's nightmare shows no sign of ending.
PHIL: This is really bad because
everyone was just getting ready to gear up
again, and now to put the damper on it again
we're going to have a bunch more aircraft
that we are going to have to divert, planes
who are just marginal thinking that they
could make it, we are going
to have to manage that.
NARRATOR: The delays
are stacking up.
Georg needs to work out how to get
Emirates Global Network back on track.
GEORG: Besides the passenger delay we are
facing, the most important thing now for us is
the network stability we are now speeding
up flights to onward destinations.
We ask out stations to turn
around flights as much as possible.
NARRATOR: The cost of the
closure is now running into
hundreds of thousands of dollars.
Executive vice president of airport
operations, Chris Garton has arrived
to assess the situation.
CHRIS: Somewhere in excess
of 15,000 passengers
are experiencing disruption
to their journeys.
This incident now will be being communicated
to all levels of the government.
MAN: Dubai broadcast delay is not
determined there is a drone in the area
and we're not sure how long the airspace
is going to be closed for Dubai out.
TESS: You can see our
airspace, these are helicopters helping us
look for the drone.
There is a couple of aircraft here holding
at 5000, and the rest is empty until you get
all the way out here and
those are our holding stacks.
NARRATOR: Each flight that gets diverted
can cost the airline up to $200,000.
TESS: These are the aircraft waiting to start
right now 21 aircraft who would like to be
pushing back and departing and it's
only going to get worse because those
are the next ones.
GEORG: We currently have probably something
like 90 to 100 flights in the air towards
Dubai, so it is all
about how long it's closed.
If it is a longer period then we'll see
massive diversions to other airports.
NARRATOR: On the ground, Jo and her boss
Warren must make alternative arrangements for
every delayed passenger.
Costs are increasing with every minute.
JO: Yeah, I need you start getting everyone
to work on extra rooms because we'll have
more than a thousand misconnects easy.
They've only got 254 hotel rooms for tonight,
that's all we've got I've told him to get
maybe up to a 1,000
just so we're all covered.
NARRATOR: It's not just
passengers that are affected.
GEORG: We have thousands of staff in the
terminal trying to understand what kind of
situation we are now in.
From the airside operations
to passenger handling, baggage handling,
all of those people now probably
will have to stop their duties and
wait for the final outcome.
NARRATOR: The consequences of the
closure are becoming more severe with
every passing second.
NARRATOR: Dubai airspace has
now been closed for the second time
for just over an hour.
Phil is anxiously waiting for
news from the police helicopter
searching for the UAV.
PILOT (over radio): Dubai Tower
this is Police. Het Zero-Seven.
Entering the airspace.
NARRATOR: The immediate problem is that
no one has any idea who is flying the UAV
or what their intentions are.
PHIL (off-screen): We have a
police helicopter on the code of 0, 6
and there's the unidentified
drone flying around right now.
They're actually really
close together now, almost on top of him.
PILOT (over radio): Dubai Tower
this is Police Het Zero-Seven.
We have UAV.
We are moving to intercept.
PHIL (off-screen): Dubai ATC?
NARRATOR: They
have successfully intercepted the drone.
PHIL: OK and, any
idea of what it was?
NARRATOR: Finally Phil receives
some good news from the police helicopter.
PHIL: The drone is down, they're still
doing their investigation so we are not
going to find out exactly the size
and shape and type anytime soon.
The good news though is
that the airspace is clear.
It could have been a lot worse,
everybody here has just kind of breathed
a big sigh of relief.
Patrick, yep we're go,
they've got the drone down.
PATRICK (off-screen):
Oh that's great.
PHIL (off-screen): They are just
doing an inspection now to see what it is.
Back in business guys.
NARRATOR: Airspace may be
open but the disruption is far from over.
GEORG: We are dealing with a recovery of the
diversions, we have multiple flights delayed,
thousands of passengers in the
terminal they currently have to deal with,
that keeps us busy for
the next 24 hours I guess.
JO (off-screen):
Where are you going?
Jakarta?
You're staying in Dubai, OK straight.
NARRATOR: Jo's first
priority is making sure
delayed passengers make
their connecting flights.
JO: We've got at least 20, 25 flights
that are here that should have taken off.
That's thousands and
thousands of passengers.
NARRATOR: In total the airport has
been forced to divert ten flights and
the incident has cost emirates
approximately half a million dollars.
10:59 pm.
With four aircraft to prepare before dawn,
Andy Tetley has a full program
of routine maintenance.
ANDY: Between like 11 and 3 he's
got multiple aircraft coming and going,
everybody's stretched at that time.
Any unscheduled work is a big
headache, a massive headache.
ANDY: This is a treble 7 200.
It's just come from Tunis
and it's going to Bombay in
about two and a half hours.
NARRATOR: It's vital Andy detects
any faults quickly so they can be fixed
without delaying take off.
ANDY: This hinge
point is supposed to be fully closed.
So, that's a problem.
It's called the ram air inlet door
for the air conditioning packs.
If the aircraft's on the ground
with everything switched off,
as in the engines aren't
running, these doors
are meant to be in the full open position.
And it's only half open.
NARRATOR: The aircraft has a
sophisticated environment control system.
If it fails the pilot can open the ram
air inlet door to provide an emergency
supply of fresh air to the cabin.
If Andy can't fix the problem
quickly, he'll be forced to take the
aircraft out of service.
ANDY (off-screen): So I will go to
the on board maintenance computer.
This system basically records all the faults
that is on the aircraft and it has come
straight up as a fault, ram air actuator
is not in the commanding position,
as in it isn't open and it's not closed.
NARRATOR: An actuator is a type of
electric motor that should open and close
the ram air inlet door.
ANDY: All the other components are
moving, all these you can see them moving,
45, 42, this one is not moving at all.
NARRATOR: Andy's first
task is to re-boot the computer system.
ANDY: This is directly underneath where
when you come on the aircraft you walk over
this, just above that is carpet.
This is the brains of the
aircraft, so all you're circuit panels,
all your computing, just miles of wiring.
So I'm going to reset these two, channel
1DC I'll just leave that for 30 seconds.
I am actually taking the
electrical power off the computer.
It's just like at home you actually take
off a plug, I am doing exactly the same with
the circuit breaker, so I'm
basically actually down powering it,
then I'm going to re power it up.
And sometimes that can
kick it back into life.
NARRATOR: With the system
reset Andy can try to open the inlet door.
ANDY (off-screen): Let's see if
we have got any luck with this.
It has just come straight back again,
so that means that I need to change it.
NARRATOR: Andy doesn't want to be the one to
delay the flight so he needs to move quickly.
ANDY (off-screen):
Hi Magda yeah.
Can you get me an
actuator, it is going at 3:55.
206-5. OK, thanks mate, bye.
Yeah it's not ideal the ideal time,
in fact it is the worst possible time
it could have happened.
NARRATOR: To speed the job up, Andy needs
to remove the faulty actuator while he waits
for the new one to show up.
ANDY (off-screen): Let
me have a look first.
OK, this is the ram air
inlet door actuator.
We're going to replace this.
Can you undo this?
I want to have a look at the hinge arm.
Can't move it at all, it's seized solid.
NARRATOR: It might be the hinge
arm that is faulty not the actuator,
but replacing the hinge arm is a
much bigger job and there isn't time to
complete it before departure.
ANDY: If it is that, it's an aircraft
change, this won't be going.
NARRATOR: Inside the terminal,
Mel Sabharwal is also on the nightshift.
MEL: Hi Mahmoud.
What happened?
OK, I'm on my way, I'll see you
there I will be there in 30 seconds.
I've just got a call stating that there's
a lady that's collapsed in the middle
of the concourse area.
NARRATOR: Terminal manager
Mahmoud al Zarouni is trying to help.
MAN (off-screen):
She's my new wife.
MAHMOUD (off-screen): Ah OK.
She seems drunk, as we can
see she has got some pills with her.
MEL (off-screen): Do
you know what she's on?
MAHMOUD: Asked her and
she was totally drunk.
MEL (off-screen): Her condition doesn't
look like she's stable to be quite honest.
NARRATOR: In the middle east public
drunkenness is considered highly offensive.
Mel needs the medics to confirm
there is nothing wrong with the woman,
other than too much booze.
Airport security manager Denzil
Raman arrives with further information.
MEL: Hi.
DENZIL: Hi Mel. These are the same
passengers that I was briefing you earlier,
with regards to the disruptive case.
NARRATOR: The newlyweds
are heading to Bangkok.
DENZIL: They apparently had too much to drink,
and she had to be restrained because she
was quite unruly on board the aircraft.
MEL (off-screen): So this is not
actually a medical case.
MAHMOUD (off-screen): The medical team's
saying that they are fine, just only drunk.
MEL: Ok.
NARRATOR: Intoxicated passengers can
pose a serious threat to aircraft safety.
MEL: To have to restrain a passenger on board
means that she may have been a threat to
herself and possibly other passengers,
so the crew will make that restraint
only in very, very severe circumstances.
NARRATOR: The pair were interviewed
by police who decided not to press charges
and let them off with a strong warning.
Now it's up to Mel and her colleagues
to decide whether they are too drunk
to fly onto Bangkok.
DENZIL (off-screen): I want your word
that you do not drink more alcohol OK?
MEL: Can I make a suggestion?
MAN: My word, my
German, Bavarian word.
MEL (off-screen): Can we get them seated somewhere
a little bit quieter away from everybody?
NARRATOR: The couple's flight
to Bangkok leaves in just two hours.
MEL: Right, I am going to give
you one hour, drink coffee.
Ok? And then in one hour I
want you to be seated here.
MAN (off-screen): Ok.
MEL (off-screen): Ok and I
will come to you.
DENZIL (off-screen): And if everything is
fine we'll get you your boarding pass and
flight to Bangkok ok?
I think that we'll probably get
them on the 2:00 flight to Bangkok.
MEL (off-screen):
Yep, let's see.
Honestly speaking I think we need
to make that evaluation in an hour.
NARRATOR: They have one hour to sober up
or Mel will have no choice but to stop them
flying to Bangkok.
NARRATOR: Line maintenance
engineer Andy Tetley has only one hour
to prepare a triple 7 200 for take-off.
He urgently needs to fix a faulty
ram air inlet door or the plane will be
taken out of service.
ANDY: So it is now 12:30, if we have to make
a change, if there's any issues like this
you need to do it early.
Before the catering and before
the people start coming to the bays,
because if they have an aircraft to change,
but I'm gonna have a look first to see
what we can do.
Take these screws
out, I need to look inside.
NARRATOR: Undoing the screws and
removing the door will allow Andy a good
look at the faulty part.
ANDY (off-screen): We've got one
screw we can't get out as well.
To actually check that the linkages are broken
we have to check inside and we have got a
screw which is badly
damaged and we can't get out.
NARRATOR: Departure time is fast approaching
and Andy's boss needs to know whether the
plane will be fit to fly.
ANDY: Can you just wait for, give me ten
minutes, I am struggling to get some of the
screws out but if I can get this locked
open, I think, I think we're OK to go.
NARRATOR: Locking the door open ensures
a continuous supply of fresh air in the
cabin so the plane is safe to fly.
ANDY: I really do need to get that screw
out, can you just keep re-trying guys even if
you have to just snap the screw off, yer.
NARRATOR: This $270 million aircraft could
be taken out of service for the sake of
a single obstinate screw.
Andy decides it's time to
call in specialist help.
ANDY: We have actually got a
structures team there's guys with drills,
we call them easy outs,
all types of equipment to do any repairs.
NARRATOR: Andy needs a quick result,
as switching aircraft would cost the
airline time and money.
ANDY: They haven't got a
similar aircraft type, this is a 777-200.
Which is a small aircraft, the only one they
have got is a 300 which is a much bigger
aircraft and we don't want to use
that we want to use it for other things.
Just been told now, I have got to let
them know in the next 5 minutes if they
want to swap an aircraft or not.
That's called an easy
out, you easy out it.
Is it out is it guys? Nice one.
Right, do you mind if I
just jump in very quickly?
Right that's fine, put all of those
screws back in, all but that one and then
we'll lock it open yeah?
This looks like it is
just the main bearing has seized.
NARRATOR: The bearing
should allow the hinge arm to move freely.
Forcibly freeing it means the ram air
inlet door can be locked or deactivated
in the open position.
It's not a safety issue so
the plane is safe to fly.
The job is completed with just
a couple of minutes to spare.
ANDY: Hi, just to let you
know we can use this aircraft.
Cheers bye, thanks.
He is one very happy man.
NARRATOR: Locking the door
open makes the aircraft less aerodynamic.
To compensate, the pilot
must add 0.7% more fuel for the journey.
It's not ideal, but it's a lot cheaper
than taking the aircraft out of service.
ANDY: As line maintenance, we have to use
the guidelines to ensure that the aircraft is
safe and legal to fly and that
is exactly what we've done.
NARRATOR: Andy has ensured flight
EK504 to Mumbai will depart on time.
The faulty part will be replaced
when the aircraft returns to Dubai
in 8 hours time.
An hour ago airport services
manager Mel Sabharwal left
two drunk German travelers to sober up.
MEL: Yeah, she's sleeping now.
NARRATOR: Their connecting
flight to Bangkok leaves in one hour.
Now Mel must assess whether
the couple are fit to fly.
MEL: Did you
have another drink?
MAN (off-screen): No.
MAHMOUD: What is
on your T shirt?
MAN: No I think ah, it
was from the, airplane.
MAHMOUD (off-screen): Ok.
MEL (off-screen): Ok.
MAHMOUD (off-screen):
Just stay here.
MEL (off-screen):
He's been drinking.
NARRATOR: The couple's condition
has drastically deteriorated and terminal
manager Mahmoud is quick to discover why.
MAHMOUD (off-screen): We
agreed that you don't drink.
MEL (off-screen): Is this yours?
MAHMOUD: We agreed that will not
drink and you started to drink again.
DENZIL: If you keep on doing this, we
won't be able to get you to fly to Bangkok.
MAN (off-screen):
I do it tomorrow.
MEL (off-screen):
Okay you know what?
DENZIL (off-screen): Because I think
you finished the entire bottle of vodka?
MAN (off-screen): No.
WOMAN: Finished.
DENZIL (off-screen): There's
nothing, there's nothing.
MAHMOUD: Finished.
NARRATOR: The pair have consumed
approximately 40 units of alcohol,
for some people it's a
potentially lethal amount.
Their behavior is not
just dangerous, it is highly disrespectful
in Emirati society.
MAHMOUD: I have never
seen someone like them, how they drank,
they had it in 25 minutes, 30
minutes I've never seen that,
we get drunk people yes, but not this.
NARRATOR: At this rate, the pair
could forfeit their tickets and have
to pay a penalty.
NARRATOR: The disruptive and
offensive behavior of the two drunk
passengers has left Mel with a dilemma.
MEL: To find them in that condition
it's appalling because we are now in a
situation whereby we cannot accept them for
travel, they are in no fit state to travel.
We can't alert the medical
teams because they're intoxicated,
we can't alert the police because it is
not a police responsibility at the moment
because they're asleep.
NARRATOR: Mel's only option is to hope they
sleep it off but even that has its risks.
MEL: He's moving backwards and backwards,
and she is going to hit her head,
and there is going to be an injury
here, we can't leave them like this.
NARRATOR: The team are
left with little choice.
DENZIL: Get the
wheelchair guys.
Put them in the wheelchair
and then take them down.
MEL (off-screen): I'm
going to lift you ok?
Okay sit down sit, sit, sit
down, that's it well done.
We've got a whole army here taking
the lovely couple over to a quieter lounge
where they can actually lie down.
NARRATOR: The lounge is at the other end of
the terminal, over half a mile away and as
far from other passengers as possible.
It's going to be some time before
Mel can allow them to board an aircraft.
MAHMOUD: We will come and
wake you up, just sleep.
MEL(off-screen): This is going
to get nasty now guys, let's go.
NARRATOR: In his current state
the man is a danger to himself.
MEL: He is going to fall.
He is trying to stand up
and he's going to go smack.
See? I told you.
DENZIL (off-screen):
You need to sleep.
MEL (off-screen): He
is not going to listen.
I don't think anybody anticipated
what would happen ultimately.
This was a tough call tonight.
NARRATOR: With the pair out for the count
there's one last job that Mel needs to do.
MEL (off-screen): Can you offload them
from the system and suspend the ticket.
Do not accept, do not rebook without
reference to EK security and the number
that I gave you.
NARRATOR: Re-booking their tickets costs
the pair approximately $1500 dollars,
but twenty hours later they are
allowed to board a flight to Bangkok.
60 years ago, Dubai was a small port city.
Now after decades of blistering
growth it's home to over 2 million people
and the Burj Khalifa.
At 2,717 feet, the
tallest building in the world.
Back in the airport, Jo Di Biasi is starting
a new shift, only to find that the iconic
emblem of Dubai has
materialized in terminal 3.
JO (off-screen): Oh my gosh.
Wow.
NARRATOR: A huge chocolate
model of the Burj Khalifa looms large,
specially commissioned
to celebrate the UAE's national day.
JO (off-screen): It is the 43rd anniversary
of the unification of the Emirates
so it's quite a big day here.
The whole nation is celebrating.
NARRATOR: It's the creation of
master chocolatier Andrew Farrugia,
assisted by his brother David.
JO: Are you the person
in charge of all of this?
DAVID: Yep.
JO: I'm Jo, I'm the airport manager
for Emirates, I have just walked past,
and I'm going 'What is
it?' Obviously it is the Burj Khalifa but
is it all chocolate?
Full of chocolate?
DAVID: Yeah, it is
all real chocolate.
NARRATOR: Five people worked
for 36 hours solid to build this tower.
Out of five tons of Belgian chocolate.
JO: Never would I have thought I'd come to
work and see the world's tallest Burj Khalifa
made out of chocolate.
It's all or nothing in this airport.
NARRATOR: The pressure is on
to get the tower in tip top condition
before some VIPs arrive.
AFSHAM: All the entourage are on their
way, they are boarding the APM right now
so we are just right on schedule.
NARRATOR: Alongside the airport's CEO and
local VIPs, are representatives from the
Guinness book of records.
They 'r e here to verify
if this Burj Khalifa will break the record
for the tallest chocolate
structure in the world.
Set by a 33 foot Christmas tree in 2010.
PAUL (off-screen): Wow.
CHRIS: Another
first for Dubai then.
PAUL: Yeah, I'm not sure I could
eat it all in one go though.
PAUL: Where else in the world can
you expect to see 5 tons of chocolate
assembled to resemble the
world's tallest building?
It makes my job very interesting, it is
not all about the physical problems of
running an airport.
It's also about the incredible and amazing
things that represent the ambition we
have here in Dubai.
NARRATOR: There's only one way to find out if
this mini Burj Khalifa is going to smash the
Christmas tree's record.
DAVID: Well we're going up to measure up
the extra height of the whole structure.
I think it is close
to 15 or 16 meters, exactly I don't know.
Because we never assembled it before.
NARRATOR: One last job, before any measurements
are taken of this huge chocolate edifice,
the patriotic Maltese chef wants
to plant his flag at the summit.
JO: Oh and he's putting
his Maltese flag up there.
So it is a very brave move,
I thought he would've put the UAE flag up
considering its
national day. Oh well.
NARRATOR: With a minor diplomatic incident
brewing, some UAE flags are hastily
passed to the Maltese.
DAVID: We're going to put, well
we're in Dubai really so, they gave us
their flag as well.
We're going to put this on top
of the tower, try to attach it.
Just be careful because it
is delicate chocolate, I'll do my best.
NARRATOR: David's challenge is
to hang the flag without breaking the
spire off the top.
JO: I nearly had to close my eyes
for a second I thought it wasn't going to
make it, but it's up there.
NARRATOR: With the flag safely planted at
the top of the chocolate Burj Khalifa the
Guinness representatives use a laser
device to measure the tower's height
with pinpoint accuracy.
Then they must also check it's
100% chocolate using metal skewers.
STEVEN: We heat them up and once perforation
goes through you have to actually keep on
going to verify that it is all
made of entirely meltable chocolate.
NARRATOR: Someone who already knows the
answer is the master chocolatier himself.
ANDREW: This is made from
pure Belgian chocolate.
It has been a very daunting task to come up
with the idea, design and make the plans,
and actually construct it.
NARRATOR: Finally
the results are in.
STEVEN: I am very, very happy
verify that it is Guinness World Record.
DAVID: Measurement, how big?
MAN: Uh, 13.5
DAVID: 13.5, that's the one.
I got it!
NARRATOR: In total it has taken 44 days to
prepare and assemble the chocolate tower.
DAVID: 13.5.
ANDREW: Wow, ok. DAVID: Meters,
world record. ANDREW: Fantastic.
NARRATOR: At 44 feet high
this Burj Khalifa is now a record breaker
just like the real thing.
The business of being the biggest and the
best is taken very seriously in the Emirate.
Dubai international
is already the world's busiest global hub.
But the Emirate's ruler's want to stay
ahead of the pack and have ordered a
massive new expansion program.
MYLES: This concourse will
help Dubai Airports stay number one.
NARRATOR: Project delivery manager Myles
Jones is responsible for ensuring the
billion dollar extension to
terminal one finishes on time.
MYLES: We're walking towards Concourse
D which will allow around about 18 million
passengers per year.
NARRATOR: Once complete, the 1.6
million square foot concourse D will have
32 gates, serving over
one hundred airlines.
Airport capacity will increase
by 20% to a massive 90 million
passengers per year.
MYLES: Guys come on
it's not lunchtime yet.
We've got a project to deliver, anybody
just standing around doing nothing
we've got to push them.
There is no failure.
In the next four months we have to open.
Why is it every time I come back
here everyone says lunch break?
Personally I'm very attached to this
now, so I need to see it through all
the way to the end.
Scares the hell out of me.
NARRATOR: Today Myles has come to troubleshoot
the electronic flight information screens
which contractors should
be installing at three of the 32 gates.
But there's no sign of them.
MYLES: The first three gates we're
expecting to have, powered up and ready for
trials, ultimately we want to start
bringing Dubai Airport and D'NATA
in here within 7 days.
But we need to be
confident that it's going to be ready.
NARRATOR: There are just 120 days until
concourse D is scheduled to open and there's
still a huge amount of work to do.
MYLES: These signs what's
happening with these.
I want to see them
here, on all these gates, 22.
Every time I come here your guys have
either come down here just for me and then
they've shifted afterwards.
PAUL (off-screen): That's what
I'm afraid will happen again.
MYLES: That's what's happening
everywhere on the job.
And the power on this?
PAUL: I just spoke quickly to
Benackie he reckons it'll be 2 to 3 days.
MYLES: Let's walk and let's
see what they've actually installed.
I came here I was expecting
to see, screens in power,
we expected you know to see it all
wired up and power on and everything.
NARRATOR: It's not the
picture Myles was hoping for.
Not one of the flight information
boards he's expecting to see working
today is installed.
MYLES: This bracket you can't fix this,
this is not something you can fix on site.
Wherever it's damaged it's got to be
taken off so they can put a screen in here
we need to work in sequence from here onwards,
so you swap with whatever number I don't care
take it off because its
stopping everyone from doing their work.
I want to see it done.
It it's a 5 minute job just swap it over.
It's a 5 minute job but its stopping
everyone down the chain doing their work so
we've got BK Golf doing the electrical we've
got LNT doing the IT and then we've got the
Simarwell putting the screens so three
contractors with one contractor that's stopping
three it's ridiculous.
NARRATOR: With the stakes so
high, Myles is feeling the pressure.
MYLES: Do I lose my cool?
Sometimes you have to lose your
cool and it gets pretty tense on site.
At this stage of the game where we are
at, unless I see it I don't believe it.
NARRATOR: Myles can't afford for
his delivery schedule to be derailed.
If he does, concourse D
won't be finished on time.
MYLES: We're not at the
stage we were meant to be at.
We'll give them another two days then
after that we'll be on this every hour,
whatever we need to do.
Captioned by Cotter Captioning Services.