Ultimate Airport Dubai (2013) s03e05 Episode Script

1
NARRATOR: In this episode it's raining
in the desert and Myles is faced with
a damaging leak.
MYLES: Oh jeez, that is bad.
NARRATOR: Jo tries to reason with
a stressed out tour guide before the
entire group miss their flight.
JO: Sorry, excuse me.
No, no, no. I'm trying.
WOMAN: Don't talk to me.
I can't listen to everyone at same time!
JO: OK, OK, OK.
NARRATOR: And unless Leigh fixes a plane
fast it will delay hundreds of passengers.
LEIGH: Somebody talk to me,
turn the engine off, kill it.
NARRATOR: Dubai International Airport,
the busiest global hub on the planet.
Staying on top takes a crack team.
PHIL: No one else in the world is
doing it, but everybody else in the
world is watching us.
JO: Paris, Hamburg, Munich.
I think it might be a nightmare shift.
HASSAN: It is very dangerous
because it can explode at any time.
MYLES: This concourse will
help Dubai Airports stay number one.
NARRATOR: It's the job of 90,000 staff
from all over the world to make this,
the ultimate airport.
Around the world weather has
a huge impact on air travel.
Wind, rain, fog and storms disrupt
complex aviation networks every day.
And bad weather elsewhere, can also
have an impact in Dubai, challenging even
the smoothest of operations.
GEORG: Stand by one second, I
can clarify that with NCC quickly.
NARRATOR: As vice president of Emirates
network control Georg is responsible for all
Emirates flights across the globe.
He and his team manage
up to 230 planes at once.
PETER: Network
control, Peter, Good Morning.
NARRATOR: Georg's right
hand man Peter takes a call.
It's the pilot of an A380 on a ten hour
flight from Shanghai inbound to Dubai.
PETER: 303, pull up
677 Charlie please.
NARRATOR: Network control can talk to
any Emirates flight deck almost anywhere
in the world at any time.
PETER: 303 will
call them back now.
They're going to call him back right now.
Right he's saying it's a suspected
heart attack: a 69 year old male.
NARRATOR: There's a medical emergency,
a passenger is critically ill on board.
GEORG: There is a pressing situation
on board with a potential heart attack.
Cabin crew is dealing with the passenger,
applying CPR as per their training.
Unfortunately they made a PA for a
doctor on board, which was not positive.
NARRATOR: Georg needs to act quickly
to get medical attention for the sick man.
He wants to divert the
plane to the nearest airport.
GEORG: What is the
shortest distance?
PETER: The shortest is Delhi.
GEORG: This is our EK303,
coming from Shanghai, it's close to Delhi,
30 minutes and it will be there.
So therefore Delhi's the one.
PETER: Yes that's understood.
Obviously it's time critical,
so Delhi is the better option there.
NARRATOR: With every second that goes by
potentially meaning the difference between
life and death.
Georg needs the plane on the
ground as soon as possible.
GEORG: Support is
already called out.
Ambulances are already called out, so we
just have to get the airplane on the ground.
PETER: Yes, 303,
go ahead please.
NARRATOR: But Peter receives
an urgent call from the pilot.
PETER: Yeah,
that's understood.
We're just watching the RVRs
drop down to 50 meters on runway 29.
NARRATOR: The RVR or runway visual range is
critically low because of the foggy weather
conditions in Delhi.
GEORG: Currently the weather in Delhi
is not ideal, it's below landing minimum;
it's less than 50 meters.
There is no way we'll
land an A380 in Delhi.
Obviously the captain's
priority is rescuing life.
It's challenging.
NARRATOR: Georg now has a plane in the air,
with a critically ill passenger aboard,
and nowhere close to land.
And Dubai also has its
share of bad weather.
It's one of only 7 days a year of rain
for Dubai and the new construction of
concourse D is just 3
months from completion.
The billion dollar project will take the
airport's capacity from 75 to 90 million
passengers every year.
Myles Jones from engineering
projects is responsible for delivering
the concourse on time.
MYLES: Yeah look you need to
get a clean up crew in here quick.
And B, get some people
on board to be available straight away.
Early morning and this
is our first leak, hopefully the last.
This is the first time
it's rained here now since last winter.
This is not what we want.
NARRATOR: The rain is threatening to
cause serious damage to the concourse.
MYLES: We've got carpets,
we've got beam seating.
We've got floor boxes they've got rubber
gaskets but they've got power and data.
We don't want water getting in any of these,
and also the water has the potential to
drip down through the vents
which goes through to the floor below.
We don't want any damage below us either.
Brice, we need a clean-up
crew in here quick, as quick as possible.
We need to do a survey, we need to
walk the whole perimeter of the building,
make sure there's nothing like this.
NARRATOR: This is the first leak
Myles has spotted and he's worried
there could be more.
It's a 1 mile circuit around the perimeter
of the concourse and Myles has to
check every inch of it.
He starts calling contractors.
MYLES: I'm expecting it to get a little bit
worse because it's only the start of the day
right, and it has only
just started raining.
And, it's not even raining that much.
I'm more worried about what is downstairs.
We have got the working offices
downstairs and if any water drips down
into those offices and damages ceilings.
When it rains in Dubai, it rains heavy.
NARRATOR: With the current weather conditions
causing havoc to Myles's operation,
he's worried that if it gets
any worse the damage will become costly.
MYLES: Currently at 12:00 there's going
to be a shower and they expect around
6 millimeters of rain.
Currently it's only about 2 millimeters,
it says here on the weather app,
which is not a good situation because if it's
going to rain triple that in about 3 hours
then we need to clean up these and
stop water coming out of these ceilings.
NARRATOR: There's now real urgency
to stop the leak as soon as possible.
But when he returns to the initial
leak, the drip has turned into a deluge.
MYLES: I don't know
why there's no one here cleaning this up.
It's been now 20 minutes, it's not
raining much outside and we need to get
this fixed up quickly.
See now it's starting to drip here.
Oh Jeez, that is bad.
NARRATOR: The leak is
spreading uncontrolled,
and now it's threatening to
damage the electrical circuits.
To get urgent medical help to the seriously
ill passenger on board a flight from
Shanghai to Dubai.
Network control boss Georg wants the pilot
to divert to the nearest airport, Delhi.
GEORG: The captain just called and realizes
that runway 29 is only having 50 meters
visibility and unfortunately
we need 75 for landing.
So we are not coming to Delhi.
PETER: Yeah, there is still
concern for the passenger's welfare.
NARRATOR: With Delhi not an
option, Georg needs an alternative.
Fast.
GEORG: What's the
weather like in Hyderabad?
PETER: Er, Hyderabad,
the weather is fine.
NARRATOR: Hyderabad in south India is
800 miles south of their current location,
and two hours away.
It's one of the few in the region with
a runway wide enough for the A380,
the biggest passenger jet in the world.
But diverting to Hyderabad
comes with its own risks.
GEORG: The problem is we
don't have an engineering support at all,
because we do not regularly fly to Hyderabad,
so there is no A380 engineer down there.
So we don't want to envisage
any technical issue there.
NARRATOR: With no engineer on the ground the
enormous A380 along with its 467 passengers
could be stranded if there is a
mechanical failure after landing.
But with a man's life in the balance
Georg decides it's an operational
risk he's got to take.
GEORG: We are
diverting to Hyderabad.
PETER: Understood,
Hyderabad eta 2252.
NARRATOR: Peter relays
Georg's decision straight to the pilot.
PETER: That's all copied, we'll leave you
to it for now and we'll talk to you again
once you're on the ground.
As a diversion, it took almost
two hours to get to Hyderabad.
But hopefully, with enough
time to have the passenger survive.
NARRATOR: Flight tracking radar allows
Georg and Peter to watch the plane landing
live in Hyderabad.
PETER: It's touching down.
NARRATOR: Georg and Peter have done all they
can to get the sick passenger to medical help
as fast as possible.
PETER: The doctor's on board.
NARRATOR: His fate is
now out of their hands.
PETER: Do you have any update
with regards to the passenger's condition?
MAN (over radio): At this stage he's still
unconscious, you know, not looking too good.
Haven't got him off the aeroplane as yet.
GEORG: The doctor is still on board so the
situation is not necessarily looking too good.
NARRATOR: Finally, the
captain of the A380 has news.
PETER: The sick passenger
plus two others coming off?
OK so one other passenger
which is his partner.
GEORG: The passenger is
conscious, he is breathing.
The passenger is alive, that's
the most important thing.
Which is good news.
NARRATOR: Thanks to Georg's decisive
action the sick man is now receiving
life-saving medical attention.
But the diversion will cost
Emirates extra fuel and landing fees,
and now they may be stuck
with an even bigger bill.
PETER: We're running against
the clock down there in Hyderabad.
NARRATOR: Back at concourse D, rare desert
rain has caused a major leak and water is
streaming into the building,
threatening to damage electrical circuits.
MYLES: You can see that it's
starting to drip out of the plasterboard,
so that means there's water in the plasterboard
and it's only a matter of time before it
starts spreading in the ceiling.
Someone needs to go
upstairs and put plastic up.
No, no but put plastic and
direct the water onto the glass,
it doesn't matter at least.
It's going to start damaging the ceiling.
At 12:00 we're going
to expect a heavy shower.
NARRATOR: Thirty minutes after Myles first
discovered the leak contractors finally
arrive to fix it and
prevent further damage.
MYLES: Someone needs to build
a scaffold or something because that pipe,
you can't see that pipe,
it's behind the steel beam.
CONTRACTOR: We'll build
scaffold, we will take the cladding off.
MYLES: Is that
cladding? Is that
CONTRACTOR: Like a
little cladding panel, that top.
MYLES: Aluminum cladding?
CONTRACTOR: Yeah.
NARRATOR: The leak appears to be coming
from behind a finished piece of the ceiling,
twenty feet above their heads, but to
find the exact source of the problem,
Myles needs to undo days of costly work.
MYLES: Unfortunately this aluminum
cladding which has just been put up,
siliconed in and finished
off, we have to pull it apart.
NARRATOR: There's still no sign of the rain
letting up outside and in two hours time,
even more rain is due to hit.
With water still streaming inside the
concourse, Myles knows the damage
will only get worse.
MYLES: When I saw that water coming it
was coming from behind that steel beam,
you know, you've got the
cladding on the front side.
CONTRACTOR: We'll get the
insulation out and have a look and see.
MYLES: Just keep the scaffold
here until it rains again.
They're cutting the panel away and it doesn't
look like they can find where this leak is.
NARRATOR: With the completion
of the billion dollar project at stake,
Myles takes matters into his own hands.
MYLES: If that's wet then it can only come
north of that and that's wet as well and
that's wet, so I can see
there's water on there.
So, we've pretty much narrowed it
down to this joint here where it connects
to the roof there.
NARRATOR: Myles has identified the leak
but the contractors need to work quickly to
prevent further damage to the concourse.
MYLES: It's around where the
metal connects to the polypipe,
and that ringsill is,
that's where the first bit of water is.
CONTRACTOR: It's drip, drip,
drip then it leaks somewhere?
MYLES: It's not just a drip drip drip, it
didn't even rain much and it leaked a lot so we
need to quickly get it fixed.
Everything that you sit on you stand on you
look at costs a lot of money so and to have
any damage is, causes a problem.
And, forget the money side
of it, it's about the time.
We're already cutting our throats to
try and get it finished so to re-order
materials to replace materials
and manpower and the extra time,
it's a huge problem so
we can't afford that.
MYLES: We can fix this today? CONTRACTOR:
Yeah, yeah. MYLES: Alright, good.
Contractor will fix it up and we'll do
the inspection to make sure it's fixed and
we shut it up and done.
NARRATOR: Four hours later, the worst
of the storm has passed and the roof is
watertight but they can ill afford the extra
work needed to fix the damage if Myles is
to deliver the concourse on schedule.
In NCC Georg and Peter have
diverted a plane to Hyderabad in India due
to a medical emergency.
The maximum permitted flying
time for the crew is 14 hours.
And the diversion means they are now
dangerously close to running out of flying hours
to get back to Dubai.
GEORG: The biggest problem of course would
be that we lose the plane on the ground in
Hyderabad and all the
passengers have to go to hotels.
PETER: How we
going down there?
MAN (over phone):
Doesn't look good.
MAN (over phone): We will probably
have to wait for some more time.
PETER: OK.
Well he doesn't have a lot of time.
If he's not out of there in 45 minutes then
you've got 467 passengers to accommodate.
NARRATOR: Georg and Peter don't want any
more delays but safety is not negotiable.
And now the plane has
ice on its wings which must be cleared.
GEORG: The slightest other thing happens
now we'll have to send another flight.
Probably another A380 to pick them up.
And the cost of that is skyrocketing.
PETER: The fuel is going on, however in
the inspection they found some ice forming
on the wings.
They've confirmed there is no
de-icing equipment available in Hyderabad.
GEORG: If you have flown for quite some time
through cold air masses and then you land
on ground, there is a bit of humidity in
the air it leads to condensation and it can
actually build a very thin
frost layer on the surface of the wings.
NARRATOR: Ice on the wings affects airflow,
reducing the plane's lift and makes it too
risky for it to take off safely.
Georg knows he may have to
throw money at the problem.
GEORG: If we lose that flight we have
to apply harsher measures here now.
This needs to go at any cost.
NARRATOR: Georg and Peter need to think
creatively about how they deal with the plane with
ice on its wings and get it back to Dubai
today before the crew's flying time runs out.
PILOT (over phone): We are looking at the
wings and it is not melting fast enough.
I think we should go for extra fuel.
We're thinking put another
20 tons on top of that.
PETER: What we've suggested is possibly
to add some warm fuel into the tanks.
NARRATOR: It's
a $10,000 gamble.
Adding twenty tons of warm fuel will
heat the wings and could melt the ice.
But it will take valuable time and
may delay take off, meaning costs could
spiral out of control.
PETER: Yeah, 20 tons additional, no
problem with that as long as it's ok with
your take-off and landing performance.
GEORG: We are looking
at putting a lot more warm fuel in,
quite a lot twenty tons.
The problem with all of
this is it takes longer.
NARRATOR: They're almost out of time and
only the pilot can tell Georg and Peter
if the gamble's paid off.
PETER: Just wanted an update on
how things are looking down there.
Have you got any further updates?
PILOT (over phone):
We're happy it's moisture now.
NARRATOR: It's worked and
as the plane taxis towards the runway,
it looks like the
flight will depart in time.
GEORG: Two hours twenty minutes
on the ground, four hours 15 minutes
delay back in Dubai.
NARRATOR: But the plane seems to be stuck at
the end of the runway and no one knows why.
PETER: So the aircraft
is not airborne yet, I don't know why,
there is nothing else taxiing on the
airport at all or approaching the airport so
let's see what explanation
they can come up with.
NARRATOR: Peter calls
Hyderabad air traffic control.
PETER: 303.
MAN (over phone): Yes Peter.
PETER: Is 303 airborne yet?
MAN (over radio): No it's not
airborne, it is awaiting its taxi route.
PETER: There is nothing else on the airport
do you have any idea why they are waiting?
NARRATOR: If it doesn't take off in the
next few minutes, the plane and all its
passengers will be stranded
in Hyderabad overnight.
PETER: Yes, go ahead.
MAN (over phone):
They are rolling.
MAN (over phone): They were just
waiting for some ground clearances.
They are rolling now.
PETER: Ok right,
thanks very much.
NARRATOR: With confirmation that the plane
has wheels up, it should make Dubai safely
within the crew's 14 hour limit.
It's good news for Georg and Peter.
But for airport services manager, Jo the
diversion and four hour delayed arrival in
Dubai means she now needs to deal with a
plane full of missed connected passengers.
JO: Believe it or not we had 280 people
that have missed their connecting flight.
We're holding a couple of aircrafts,
we've got a lot of passengers that
are going to Nice.
By the time the aircraft doors open we've
probably got 60 minutes exactly until the
flight's meant to depart.
So, I need to get to the gate and get
passengers on their way as soon as I can.
NARRATOR: It's 8:30 in
the morning the day after the storm,
and bad weather has given line
maintenance engineer Leigh Faulkner an
extra heavy workload.
LEIGH: We had a lot of lightning strikes
last night, 3 or 4 aircraft all had
strikes, so it is a
bit unusual to have so many in one day.
NARRATOR: Lightning costs the
aviation industry $2 billion a year in
delays and damage.
A lightning bolt can reach 50,000 degrees
Fahrenheit, 5 times hotter than the surface
of the sun and such extreme temperatures
can damage any number of parts on the plane.
LEIGH: We found the
burn mark on the radome.
The radome's on the very front of the airplane,
the, you have got metal fuselage and where
you see the join, the
bulbous nose is the radome.
NARRATOR: The radome
is designed to protect the aircraft's
delicate radar equipment.
LEIGH: We had burn damage here from the
lightning strike so the structures guys have just
cleaned it up and we have
got no structural damage, it requires no
further repair action.
We have just got to get it painted.
NARRATOR: When lightning strikes an
aircraft, the metal fuselage conducts the
electricity around the outside of the
plane, meaning the passengers inside are
completely safe but the
plane itself can be damaged.
LEIGH: Where lightning goes in it must come
out so and when it comes it can cause damage.
I am happy that we have got our impact
so all I am looking for is exits now.
NARRATOR: A full inspection of
the aircraft can take up to four hours,
but the plane is due to depart
in less than 90 minutes.
LEIGH: These are the static
wicks, these dissipate any electricity,
any discharge from the
aircraft and in terms of static.
NARRATOR: Lightning needs
to neutralize its electrical charge
and exits the plane to do that.
But when it does up to 1 million
volts pass back into the atmosphere,
scorching the surrounding air and sometimes
causing damage at the exit points.
LEIGH: It normally means when these
break they sort of explode at the end,
you can see like a scorch mark on them,
but they all they all look pretty good.
It all looks pretty
good, a little bit of burn but nothing,
that one's got a little bit,
but nothing I'm worried about.
It has not blown so.
NARRATOR: The static wicks
aren't showing the evidence that
would suggest to leigh
he's found the exit point.
He needs to keep looking.
LEIGH: We have a good
burn on top of the position light lens.
NARRATOR: The cracked light will
need replacing but there could be multiple
exit points and Leigh still needs
to check the rest of the aircraft.
LEIGH: I am just going to position it,
just to get up as high as we can to have a
look at the rudder.
As you can hear I am by the
APU I will call you back in a minute.
We are looking for some burn marks, we are
looking for the static wicks exploded but
everything looks good.
NARRATOR: With 45 minutes until
the scheduled departure, there's still one
more wing to inspect.
LEIGH: The lens is
cracked on this side.
Yes, both sides are cracked.
NARRATOR: Leigh must change both light
covers in just 40 minutes if he's going to
prevent delaying the departure, but
the parts he needs urgently are on the
other side of the airport.
LEIGH: Right line store, there
is a NAV light lens for this aircraft,
a position light lens for
this aircraft, left wing.
OK, go get it.
ENGINEER: LMS1, yeah.
LEIGH: Yeah, over there.
NARRATOR: Time's running out as the passengers
are already boarding but little do they
know, the plane might not be
going anywhere anytime soon.
NARRATOR: Leigh's mechanic
races back from the stores with the
replacement light covers.
LEIGH: Going to see
what they're doing.
NARRATOR: 25 minutes to go and the engineers
haven't even fitted the first one yet.
LEIGH: Turn it off.
I can't hear. Turn it off.
What!
Somebody talk to me, turn
the engine off, kill it.
ENGINEER: He's getting the
tools for the bonding lead.
LEIGH: Alright. Tools? Right.
They found there was a bonding lead which
is used to bond the lens to the rest of the
airplane and that they needed some
spanners which they didn't have up there.
NARRATOR: All the
passengers are on board.
Leigh and his mechanics have got
just ten minutes left to finish the job.
LEIGH: Next one, you have
got to do the other side, yeah the
other side, move it over.
NARRATOR: With the other light still needing
to be changed Leigh goes to the flight deck
to keep the captain informed.
LEIGH: They've changed the left lens already
and they're doing the right one now, the
lights themselves were working
it was just the lenses that were broken.
OK.
Ok lights on.
Yeah, all good?
Ok, both sides?
Thanks very much for that.
Yeah we are all good on the NAV lights.
CAPTAIN: All good?
LEIGH: Yeah I just have to sign
the entry log. Thank you very much.
Sorry, I just need to use my office,
which doubles up as a lavatory in flight.
They say this is a
nappy changing table but actually it is,
it is the engineer's office.
NARRATOR: The damaged light
covers fixed and the paperwork all done,
the plane has a clean bill of health
and pushes back with a minute to spare.
LEIGH: We are all good on
the lightning strike side.
So that is one down one to go.
NARRATOR: At the airport's fireground,
trainee firefighter Abdulrahman Farouk
and his partner Yared Wasihun are preparing
for a crucial search and rescue test.
It's one of the most important
days of their 8 week course.
Pass and they're one step away from joining
the airports' team of 440 firefighters.
Fail, and they risk having to
start the course from scratch.
ABDULRAHMAN: For me there is a lot of pressure
today but you just try and keep focus.
CHRIS: This is a simulation of a smoke
inside a building, search and rescue
3 casualties inside.
NARRATOR: Training supervisor Chris Ward is
testing the trainees in a special facility
spread across two floors.
CHRIS: Trainee and recruits have to be
trained to a very high standard, and it can
simply come down to pass or fail.
NARRATOR: If they get it wrong today it's
a fail, but get it wrong in real life,
it could mean death.
Wissam Buhassan will be
assessing the trainees with Chris.
First challenge in the search and
rescue test, locating three casualties of
different size and weight.
CHRIS: So this is
our baby dummy.
WISSAM: Yeah the
baby dummy is just 5kg.
CHRIS: Because of its size the
baby casualty it can be easily missed.
NARRATOR: And the trainers are not going
to make the 11 pound dummy easy to find.
WISSAM: Just put it there
just leave it in the corner.
CHRIS: In the corner, yeah?
WISSAM: Yeah.
NARRATOR: At 70 and 110 pounds, the other
casualties will be significantly more
challenging for the trainees to rescue.
WISSAM: If the crew doesn't reach the
target if they doesn't found the casualty
that we have placed inside
that means that they have failed.
NARRATOR: One fail
means they'll have to re-take the test.
Second challenge, overcoming
obstacles and tight spaces when searching
for the casualties.
CHRIS: Any sort of collapse in the building
or maybe the way is blocked and they actually
have to crawl through you
know a small space or something like that.
NARRATOR: All in a building with
temperatures at 140 Fahrenheit and
virtually zero visibility.
CHRIS: So one way that the recruits could
fail this particular section is actually
by not realizing that this is a tunnel or an
enclosed space so they would literally enter
the room, miss this and then go back out.
NARRATOR: Because they must
feel their way blindly through the smoke,
to prevent injuring themselves by tripping
over objects or falling through holes,
the trainees must perform
a procedure called 'shuffle and brush'.
WISSAM: OK why they follow that shuffle
and brushing because as you say the area
will be full of smoke so the firefighters
they are not able to see anything so they have
to protect themselves.
CHRIS: Once the casualty has been found the
recruits are taught that they have to go
back the way they came.
NARRATOR: If not,
it's a straight fail.
As if that's not enough, they need
to complete the test before their air
supply runs critically low.
CHRIS: With the breathing apparatus
there is a certain amount of time they
will have in there.
On average it's around 36 minutes.
NARRATOR: A gauge shows
how much air is left in the cylinder.
It drops as the trainees breathe.
It's an extra 25 pounds of
weight they need to carry.
ABDULRAHMAN: As you're
breathing the needle will move
and once it reaches 50-60 bar
the whistle will activate.
NARRATOR: The low pressure warning whistle
is not a sound they will want to hear.
CHRIS: Obviously if their warning
whistle is to go off that is just an
automatic fail for them.
The consequences of that are they fail
the course and they have to start again.
NARRATOR: And the
final challenge.
ABDULRAHMAN: And then
we have the PGL, the personal guideline.
This is a rope, OK, you
will connect to your partners.
NARRATOR: The personal
guide line is a buddy system.
It keeps the firefighters connected
to each other in the heat and smoke.
It is such a vital piece of
equipment that if it comes apart,
the trainees can fail.
The test set the space
is filled with smoke.
If they pass today, Yared and Abdulrahman
will be one step closer to graduating.
ABDULRAHMAN: Today I
have to pass this test.
NARRATOR: But with more ways to fail than
pass, they could find themselves having
to start the course all over again.
NARRATOR: They're about to start their
biggest test yet, but before Abdulrahman and
Yared enter the building, firefighters
hose down the door because building fires
can generate heat of up to
1500 degrees Fahrenheit.
CHRIS: You see the full spray here that
is to protect them from the heat when they
eventually open the door.
WISSAM: OK.
Move move!
Team two!
NARRATOR: The two pairs of trainees will
be working as a team to search and rescue
the three casualties.
They've never been in the building
before and Wissam will be inside
watching their every move.
CHRIS: They will be coming across
obstacles we have actually set up a
few trip obstacles.
OK, just to make sure that
they are following procedure right.
ABDULRAHMAN:
Where, right or left?
YARED: Come to the right.
ABDULRAHMAN:
Come to the right.
YARED: Anything?
ABDULRAHMAN: It's
OK, it's just an obstacle.
YARED: Carry on.
ABDULRAHMAN:
OK, carry on.
CHRIS: They are taught that if they
find any sort of obstacles like a table,
a bed or a cupboard to search
underneath, on top, inside everything.
ABDULRAHMAN:
OK, carry on.
CHRIS: You know these are metal containers
that just absorb the heat of that sun
and without the extractor fans
on the heat just builds up and builds up.
NARRATOR: They are working in
140 degrees Fahrenheit.
Their protective clothing and breathing
apparatus weighs 50 pounds and the dummies weigh
up to 110 pounds.
CHRIS: Ah looks like they
have found the first casualty.
NARRATOR: The trainees are just 5 minutes
into the test when the other team find
the first casualty.
CHRIS: That is quite
quick, so they are doing well.
Hopefully they keep up this pace.
NARRATOR: They have around 36 minutes of air
in their tanks, but they must check their
gauges as they can use it up faster
if they carry extra weight or panic.
WISSAM: I need you
to check the pressure.
Check pressure.
YARED: 170
ABDULRAHMAN: Number two is 170.
WISSAM: Carry on.
YARED: Carry on.
NARRATOR: Ten minutes into the test and they've
used around a third of their air supply.
Abdulrahman and Yared are yet to
find either of the remaining two dummies.
YARED: There is a
hole, there is a hole.
Behind me, behind me.
ABDULRAHMAN: OK.
ABDULRAHMAN: Carry on.
YARED: OK, carry on.
YARED: Casualty found.
CHRIS: They may be
coming across this one now.
YARED: Number two.
ABDULRAHMAN: Yes?
YARED: Casualty found.
ABDULRAHMAN: OK,
let's get him out of here.
NARRATOR: 17 minutes into the test, they've
found the 70 pound dummy and have to
remove it through the
same confined tunnel.
YARED: Remove the casualty.
ABDULRAHMAN: Ok,
come on! Come on!
CHRIS: They should be coming out
with the second casualty in the next sort
of 2 or 3 minutes I would hope.
WISSAM: OK guys, which side,
which way you will take now?
NARRATOR: Under pressure,
will they realize it's a trick question?
YARED: The same way we came
in because we already
cleared the same way we came in.
WISSAM: OK carry on.
YARED: Get ready to lift.
YARED: 1, 2, 3 lift.
YARED: Watch your
step, watch your step.
NARRATOR: If Abdulrahman and Yared are going
to pass they need to locate the last and
smallest dummy, the hardest one
to find and they have only 15 minutes
of air left to do it.
CHRIS: Come on guys you need to be
quick, come on, show me you can be quick.
Go!
Jog, jog, jog.
NARRATOR: EK303 delayed by the diversion
to Hyderabad is arriving in Dubai four
and a half hours late.
And Jo from passenger operations must
now deal with 280 passengers that have
missed their connections.
Her priority is finding
passengers for a flight to Nice.
JO: There are 73 passengers that
need located in order to escort them to
their connecting flight.
I can see a few tour leaders around with
their flag so hopefully they'll make the job
a lot easier for us.
NARRATOR: But the flight to
nice is at a different concourse.
And it's already been delayed
by 2 hours, waiting for the passengers.
JO: Excuse me, make sure they
don't try and find it themselves.
They need to follow these two staff.
OK.
Nice? Nice? Nice?
Everyone here Nice?
NARRATOR: But identifying the right
passengers is no easy task when most of them
don't speak English.
JO: Nice?
How many?
PASSENGER: Chinese.
JO: Chinese.
I don't speak Chinese unfortunately
so a bit of a language barrier.
Nice?
Are you going to France?
Nice?
NARRATOR: Jo tracks down the
bilingual tour group leader.
JO: Do you have all
the 73 passengers?
You know them all?
TOUR GROUP LEADER: Yes.
JO: It couldn't really
have been a worse scenario.
Passengers arriving in
concourse A, going to concourse C,
they still have to pass through
security, they still need to get a bus.
NARRATOR: The two concourses are over a mile
apart and if the group is going to make the
flight to Nice, Jo must first
get them all onto a shuttle bus.
JO: What's wrong?
TOUR GROUP LEADER: There's three
of them, that got left behind at the gate.
JO: Female or male?
TOUR GROUP
LEADER: Three females.
JO: Are you sure they're here?
Can someone count downstairs?
Can you ring someone to count?
Don't be upset it's alright.
JO: The flight's already been delayed
two hours, we really can't have it being
delayed any more.
NARRATOR: If they don't get on the bus, the
plane will leave without them and then Jo will
have 73 stranded passengers.
JO: They're all here?
Oh thank you!
Thank you!
JO: So now we're in concourse C, the
flight's meant to depart in 25 minutes,
the gate's meant to be closing in
5 minutes, no toilet time, no toilet!
No, no, no, no!
She can go on the plane.
Too late.
Too late.
NARRATOR: Just when Jo thought
everything was under control at the gate,
check in grinds to a halt.
JO: Hi.
GATE STAFF: Yes we are waiting
for 73 passengers from Shanghai.
We have boarded around
four of them right now.
NARRATOR: The tour leader has
decided to do her own roll call before
official passport checks.
JO: We need to do this quicker,
because the flight needs to leave.
The lady won't tell me what's going on,
but I need to get them on the aircraft.
NARRATOR: It's descending into chaos and
Jo tries to reason with the tour guide.
JO: Excuse me you
need to listen.
Sorry no one is going.
Sorry, excuse me.
No, no, no.
TOUR GROUP LEADER: No don't talk to me, I
cannot listen to everyone at the same time.
Ok, one person.
NARRATOR: With seven minutes to go before
take off, 69 remaining passengers to board
and Jo not able to do her job, the passengers
are all on the verge of missing their flight.
NARRATOR: Jo must take control of
the situation if the passengers are to
make their flight.
JO: OK, I'm trying to help
you, I'm the manager here.
They want to close the
door, the aircraft doors.
They are not going to
wait for you anymore.
TOUR GROUP LEADER: So you
mean everyone just go in?
If I have someone who
was left behind so how?
JO: We will tell you on the
computer, it says it on the computer.
How many people?
TOUR GROUP LEADER:
What about this?
JO: OK, Deepti, Deepti?
We'll do it it's easier. Thanks.
Everyone come forward
with their passports.
These passengers are lucky
we are holding the aircraft for them.
I don't think they
realize how lucky they are.
JO: 1,2,3,4,5,6,7. Looks
like we're missing one.
NARRATOR: Somewhere in the rush to the
gate, one of the passengers has got lost.
JO: We're missing one, yeah?
I wanted to ask you if
you know this person.
TOUR GROUP LEADER:
I think he's here.
JO: Does he have a phone?
TOUR GROUP LEADER: Yes but
nobody picked up the phone.
JO: Can we keep ringing?
The gentleman was in the washroom,
we don't know which washroom he was in.
The gate closed fifteen minutes ago,
the flight has now been delayed two
and a half hours.
Okay we need to go so.
TOUR GROUP LEADER: Can
you call on the PA system?
JO: There's no PA here, we
need to close this flight.
Get his bag, yeah take his bag off.
NARRATOR: Jo has no alternative than
to offload the missing passenger's bags.
JO: We need to go because
you'll be stuck here with the other man.
NARRATOR: 72 people, including
one concerned tour guide join the flight.
JO: We're going minus
one on that flight.
One person in the group didn't turn up.
NARRATOR: Leaving a lost
passenger, alone in the airport.
JO: You've got him?
Where was he?
MAN: He was just walking.
JO: I'm going to
see if we can still get him on, one sec.
Where were you, they're all here?
Walk and we'll do this, walk, walk, walk.
NARRATOR: But Jo doesn't know if she can get
the passenger and his bags onto the plane.
JO: Charlie 41, can you open
your system and board him?
Go, go, go, walk, walk, walk.
Okay you did the passport check?
Thank you thank you, thank you!
NARRATOR: With only moments to spare, Jo
manages to board the passenger and his bags.
Finally the entire tour
party are on their way to Nice together.
JO: What a fluke.
He's happy, the tour
leader will be happy as well.
NARRATOR: On a search and
rescue test trainee firefighters Yared and
Abdulrahman have found one casualty but
they will fail the test if they cannot find
the last dummy, the smallest.
CHRIS: Time wise they have
got another 15 or so minutes.
WISSAM: OK, move
to the second floor.
CHRIS: This assessment, this will be the
toughest, this is where we crank up the heat and
really make it thick, so they probably won't
be able to see a foot in front of their face
so it is crucial that
they follow procedure.
NARRATOR: The second floor is a
total of 1,000 square feet of space,
the size of a small house.
Abdulrahman and Yared must search it all.
But they have only ten
minutes left of air.
ABDULRAHMAN:
Hold, hold, hold.
OK, I've just found a shoe.
YARED: Casualty found?
ABDULRAHMAN: No, no, no,
just a shoe.
NARRATOR:
Every second is now critical.
The personal guide line
between them comes apart.
They must reattach it or
it is an immediate fail.
ABDULRAHMAN: Hold.
CHRIS: Crunch time,
I would say about 5 minutes left of air.
YARED: Casualty found.
Number two.
ABDULRAHMAN: Move to
this side, move to this side.
YARED: One
step to the left.
CHRIS: OK.
It sounds like they have
found the last casualty, OK the baby.
That's just in time.
If my calculations are right they
will be struggling to get out in time.
NARRATOR: They may have found the dummy
but they must still navigate their way to
the exit before their low pressure
warning whistle sounds or it is a fail.
YARED: Crew number two.
ABDULRAHMAN:
Crew number two.
CHRIS: OK, they are communicating
to the firefighting team that they
have found the casualty.
Communication is key because obviously
everyone inside needs to know what is going on
and the quicker we get out the better.
NARRATOR: To save time, they pass
the dummy to the other team who are
closer to the door.
CHRIS: Here they are, that is
the last casualty, well done guys.
As you can hear there are not any alarms
going off, the low pressure warning whistle
hasn't gone off.
NARRATOR: Abdulrahman and Yared exit
the building with just 2 minutes to spare.
But did Wissam see the
disconnected personal guide line?
WISSAM: I
have a small point.
What I see from the second team
that you forgot to
connect the personal guideline
from number two and number one.
NARRATOR: Did they
reattach it quickly enough?
WISSAM: You remember and
you corrected these mistakes.
Congratulations guys.
You have passed for this exercise.
ABDULRAHMAN (off-screen): Towards the
end we had one more casualty to go and we
were running out of time so we
knew we had to work quickly and
thank god we found the
last one just in time.
NARRATOR: Big challenge passed, the
trainees still have one final practical test
to overcome before they can graduate.
YARED: I am really happy we passed today,
tomorrow you never know what is coming so
we'll be prepared.
Captioned by Cotter Captioning Services.