Ultimate Airport Dubai (2013) s03e09 Episode Script

1
NARRATOR: In this episode, the
pressure's on to fix a hydraulic leak.
ZULFIQAR: When it's pressurised
it creates particular fumes
which you can't breathe
which is very dangerous.
NARRATOR: Myles faces his biggest trial
to date at the new $1 billion concourse.
MYLES: One step, one step is
missing. You have five minutes. Hurry.
CARL: Whoa, whoa, whoa, whoa!
NARRATOR: And badly packed
cargo threatens to delay an
emergency aid flight full of supplies.
CARL: We're really, really
under the cosh right now.
NARRATOR: Dubai
International Airport.
The busiest global hub on the planet.
Staying on top takes a crack team.
PHIL (off-screen): No one
else in the world is doing it,
but everybody else in
the world is watching us.
MEL: We have births,
we have deaths.
The whole spiel.
HASSAN: It is very
dangerous because it can explode any time.
MYLES: This concourse
will help Dubai Airports stay number one.
NARRATOR: It's the job of 90,000
staff from all over the world to make this
the ultimate airport.
In aviation, deadlines must be met.
From passengers boarding flights
to emergency response
times and aircraft taking off.
Nowhere does it matter
more than in one of the
world's busiest international airports.
Even minutes of delay can be the
difference between success and failure.
But ultimately, no matter what the
cost, safety can never be compromised.
It's mid afternoon.
With only three hours left on his shift,
aircraft engineer Leigh Faulkner receives an
urgent call to attend an aircraft
suffering with a hydraulic failure.
LEIGH: We got Mike Quebec,
it's a triple seven
300 aircraft, arrived yesterday morning.
It had lost most of its fluid
from the center hydraulic system,
so we, we had a leak during the flight.
NARRATOR: The hydraulics
power crucial flight controls,
including the breaks, flaps
and also the landing gear.
This triple seven has lost
over eight gallons of fluid.
LEIGH: You know, when you lose, you know,
80% of your hydraulic fluid from a system,
you know, there's no way you can fly it
with that knowledge.
The guys have spent a few hours on it last
night and yesterday, trying to find the
leak but so far we've been unsuccessful
in locating where the leak's coming from.
NARRATOR: With a visual inspection
not revealing the source of the leak,
the pressure is on to resolve the issue.
The last resort is for Leigh to
jack the triple seven off the ground.
LEIGH: We believe the leak is somewhere in
the system on the gear so the only way to do
that is to jack the
aircraft up, swing the gear.
If we have a leak it should
come out fairly easily.
NARRATOR: By jacking up the aircraft, Leigh
will be able to retract the landing gear,
hopefully revealing the problematic leak.
But that means carefully balancing
300 tons of aircraft on just three jacks.
LEIGH (off-screen):
It's a bit airplane.
When you jack there's
all sorts of things that can go wrong.
If you rush it, you know, you can easily
damage the airplane and you, you won't
just damage it a little bit,
you'll damage it big time.
You know, we're talking millions
of dollars' worth of damage.
NARRATOR: Leigh and his team get to
work positioning the largest jack first,
weighing five tons and standing
at 25 feet tall, it's a hefty task.
But he's lacking manpower.
LEIGH (off-screen): We're
currently four guys short.
Stop, too far.
Back a bit.
There are three very large jacks and
we're a bit light handed so getting them
in position is hard work.
Just aft a touch.
Stop, stop!
Too far.
Three people just isn't
enough to jack a triple seven.
NARRATOR: This whole
operation is at the mercy of the elements.
LEIGH (off-screen): There is one thing of
concern to me at this moment in time is the wind.
NARRATOR: Each jack has
to be precisely positioned.
Even one inch out of alignment
could damage the fuselage.
LEIGH (off-screen): If you put the jack in the
wrong place you can incur significant damage.
No, no, stay.
I'll tell you what to do,
when I want you to do it!
NARRATOR: This high risk job
normally means sending the aircraft
to one of eight hangers.
LEIGH: Too far to your right.
NARRATOR: But they're all full so Leigh
is forced to jack the aircraft outside.
LEIGH (off-screen):
Alright, so take it up again.
Okay, stop.
Watch the road.
MIKE: Just above zero.
LEIGH (off-screen):
Okay, we're on.
Alright, yes!
One down, two more to go.
NARRATOR: When the aircraft
is jacked up it can be vulnerable.
Just one hefty gust of wind and the
triple seven could keel over causing
millions of dollars' worth
of damage to the aircraft.
LEIGH (off-screen): The wind should be on
the nose and it's nowhere near on the nose
so we have a frequency on the radio
that gives us what the
wind speed on the airport is
so I'm just gonna check that.
NARRATOR: A cross wind over ten knots
is risky as this puts huge pressure on the
jacks, making them unstable.
MAN (over radio): Surface wind
two six zero degrees, one zero knots.
LEIGH: That's ten knots.
MAN (over radio): Veering
between two zero zero degrees.
LEIGH: Basically we've got a wind speed of
ten knots from a direction of two six zero so
basically the wind's coming
off the back of the airplane.
Yeah, I'd be happy if it was a bit lower.
NARRATOR: With the wind perilously
close to the limit, even a small gust
could have serious
consequences for Leigh and the team.
LEIGH (off-screen): Take
it up on that, on the jack.
Okay, stop there.
Okay, that's fine.
NARRATOR: That's two jacks in.
There's still one to go
but they can't get to the jacking pad.
LEIGH: Any luck?
MIKE (off-screen):
No. The jacking pad is behind this panel,
so that's the reason why
we've gotta remove it and
at the moment we're
having a problem with these two screws
that are round it.
Bit of force, mate.
NARRATOR: But the
screws won't budge.
They have no choice but to drill them out.
LEIGH: Let him drill it out 'cause I
wanna get on with getting the jacks in,
alright, so let's get
it off and get it in.
MIKE: One, two.
NARRATOR: Finally
more manpower turns up.
LEIGH: Come on me
hearties! Yo ho ho!
There's five of us now so it makes a big
a big difference.
That's fine, it's in.
That's fine, that's in.
Okay, we're good.
And now I've got real
concerns about the wind.
NARRATOR: All three jacks are fitted but
the wind speed is now dangerously high.
LEIGH: Hello, yeah, yeah, wind's really
picked up and it's sideways onto the
aircraft so I think you're going
to have a problem getting it up.
So if you've got high wind coming into the
side of the aircraft, you're getting a lot
of force pushing against the jack
in a way that it's not meant to work.
NARRATOR: With such
high winds, jacking is just too unsafe.
It's going to delay the repairs.
Any odd behavior from
airline passengers can be a red flag for
customs officer
Hassan Ibrahim and his staff.
HASSAN: We're looking for any
kind of illegal things with the passenger.
NARRATOR: Hassan has been alerted as a man
has arrived in Terminal 3 which is used
exclusively for Emirates passengers
only this passenger has
arrived on another airline.
HASSAN: Do you know
this is Terminal 3?
MAN: No, I don't
know. I got confused.
HASSAN: Your
first time in Dubai?
MAN: Yes.
HASSAN: He is supposed to be like arrival
in Terminal 1, not in Terminal 3, so it's a
little bit strange that why
he's coming in this terminal.
NARRATOR: To get from Terminal
1 to Terminal 3 is a 20 minute walk.
Hassan suspects people may mistakenly
think that passengers arriving into an
Emirates terminal have an easier ride.
HASSAN (off-screen): Maybe he
thought it is like another thing to do it,
just to change the terminal
and nobody will notice that
and nobody will catch him.
NARRATOR: Hassan's
not convinced.
He wants to investigate
further by scanning his bag
using a state of the art x-ray machine.
HASSAN: And you can see there,
the, the bag is almost empty.
You have this density here.
NARRATOR: Traveling light might not
seem suspicious to the average person,
but it is to Hassan.
He's spotted something in the side
of the bag which seems out of place.
HASSAN (off-screen): There's a lot, like little
bit of cloth and a little bit here, density.
NARRATOR: The orange color means it's
something organic which could be anything from
paper, food or even drugs.
Hassan takes a closer look.
HASSAN: 8 passports!
HASSAN: We found with him eight passports
and plus some visas and some identity cards.
NARRATOR: Using passports that
aren't your own is a criminal offence.
Hassan needs to find out
where they've come from.
HASSAN: Where are these people
who gave you the passports?
MAN: I don't know where these people
are but a friend of mine gave me them.
HASSAN: Is he your friend?
MAN: Yes.
HASSAN: So, he gave you this?
Did you know this packet
contained passports?
MAN: No, I did not know that.
NARRATOR: The
passenger insists he's done nothing wrong.
MAN: He told me to take these documents along
with me, there is no problem in doing it.
My friend will collect them from you.
HASSAN: He gave you money
to bring these passports?
MAN: He gave me some money.
HASSAN: How much money did
he give you? How much money?
MAN: 40,000.
HASSAN: I don't believe
his story because if
if he was his friend, he
would not give him money.
Nobody would give him money for a favor.
NARRATOR: None
of this adds up.
Now Hassan wants to know
if he's part of a racket,
a criminal gang who
may be forging passports.
This could be a huge bust.
HASSAN: Now we transfer this passport to
the immigration, okay, to check it, to check
the passport with the high technology
devices there and to make sure
it is fake or it is original.
NARRATOR: Fake passports can be sold for
thousands of dollars on the black market.
This man could be facing years in jail.
NARRATOR: Hassan suspects
he may have unearthed a criminal racket.
HASSAN: I think I got a high
professional forged passport in my hand.
NARRATOR: To be sure, he must
send the passports off for authentication.
Meanwhile, Hassan needs
to be certain the passenger
isn't smuggling anything more sinister.
HASSAN (off-screen): The body scan will show
us if there's anything inside their pocket
or is hiding anything
on his body or if there's
something inside his
stomach, it will show.
NARRATOR: Using a high power x-ray, Hassan
will be able to see if the passenger is
concealing drugs, or anything
else, inside his body.
HASSAN: He is clear.
NARRATOR: The scan throws
up no further clues.
Immigration has now completed extensive
forensic testing on the passports.
HASSAN: Eight passport,
they are all fakes.
With these eight passport, you can do
like a lot of things, a lot of bad things.
NARRATOR: Fake passports are often used by
criminals and pose a major security risk.
This passenger has been caught
red handed and now it's a police matter.
If found guilty of
smuggling fake passports,
he faces a lengthy
prison sentence in Dubai.
HASSAN: From what
we have today, it's a big catch for us.
NARRATOR: Engineer
Leigh Faulkner needs to lift
a 300 ton triple seven
with three large jacks,
so they can retract the landing gear
to find the source of a hydraulic leak.
LEIGH (off-screen): We've got
all the equipment in position now.
The wind's picking up as well so that
hasn't really gone the way I was hoping.
NARRATOR: With winds
gusting at dangerous levels,
Leigh has no choice
but to delay the jacking.
LEIGH: Given that where we are towards the
end of the shift, we've decided to call a halt
and we're gonna give that
the night shift to, to do.
NARRATOR: The triple seven has
now been out of service for 24 hours,
costing the airline thousands of dollars.
The plane will stay firmly on the
ground until the wind dies down
and the leak can be found.
Four hours later, engineer Ali on the
night shift takes over the responsibility
of jacking the aircraft to find the leak.
ALI: Now we are going
to jack up the aircraft.
NARRATOR: It's a
precarious task.
All three jacks need to be
perfectly synchronized manually,
lifting precisely at
exactly the same time and the same rate.
The slightest error
and the plane could topple off its jacks
and write off this $320 million aircraft.
ALI: If we are not very careful,
we could easily slip off the jacks.
If we damage those wings we
are looking at a new aircraft.
NARRATOR: The operation is coordinated between
engineers in the cockpit and Zulfiquar,
30 feet below on the ground.
ZULFIQAR (over radio): Point five
degree pitch and three degree roll.
ALI: Yeah, thank you.
ZULFIQAR (over radio):
Thank you.
Ready to move that set now?
ALI (off-screen): We
are lifting the aircraft up.
NARRATOR: The load has to be
evenly balanced or the aircraft may twist.
As each five ton landing gear
comes clear of the tarmac,
it's the most dangerous point in the lift.
ZULFIQAR (off-screen):
I think enough!
Enough, enough.
ALI: Everything is fine,
everything is good.
Nothing changed.
We are sitting on jacks only.
NARRATOR: All 300 tons of this triple
seven are now resting on just three jacks.
SALMAN: When you're
ready, just let me know.
NARRATOR: Engineers in the
cockpit now need to pressurize
the problematic hydraulic system.
ZULFIQAR: OK Salman.
Start the hydraulics for the landing gear.
SALMAN: OK.
Pressurising the hydraulics.
Retracting the landing gear.
NARRATOR: The hydraulic
system operates the landing gear using
3,000 pounds of pressure per square inch.
The team hope this will force the hydraulic
fluid out of the leak, revealing its location.
ZULFIQAR: Send the
landing gear again.
SALMAN: Landing gear is down.
ZULFIQAR: The hydraulic
is coming from where?
NARRATOR: It's worked.
ZULFIQAR: When it's
pressurised it create particular fumes
which you can't breathe
which is very dangerous.
NARRATOR: With toxic gasses filling the
air, he needs to find the source quickly.
ZULFIQAR: Shine your torches
everybody and try to look for the leak.
Don't stand there, you need to look here.
MAN: This is the line.
ZULFIQAR: That's the line.
NARRATOR: They
finally pinpoint the line with the leak.
MAN: That's the line.
MAN: Yeah.
NARRATOR: They quickly remove
the faulty line for closer inspection.
ZULFIQAR: All coming from the
one tiny hole, from that line.
It had a pinhole basically.
This tiny crack is the
cause of the hydraulic leak.
It's a big leak.
NARRATOR: The team race to install
the new line and get this triple seven
back in service.
ZULFIQAR: OK we have got
the new line from the store.
We are going to fix this now.
MAN: Okay.
ZULFIQAR: Okay.
ZULFIQAR: The new line is in.
NARRATOR: Before it's fit to fly, Ali must
swing the landing gear one more time to
check that there's no leak.
ZULFIQAR: Coming down.
Let it come down.
SALMAN (off-screen):
Okay, we are coming down.
ZULFIQAR: It's a fix!
SALMAN: No leak? Okay.
NARRATOR: It's taken engineers
across three shifts a total of 30 hours
to fix this tiny fault.
ZULFIQAR: It's good to go in the
morning, eight o'clock for departure.
Thank you very much.
NARRATOR: Dubai is already
the busiest global hub in the world,
but it's not standing still.
It's new $1 billion Concourse D
will be home to 100 different airlines
and up to 18 million passengers a
year, if it passes two crucial tests.
An inspection by His Highness
Sheikh Ahmed in 14 days' time and first,
a way finding trial where
250 volunteer passengers
will need to board mock flights.
Project delivery manager, Myles Jones,
has to ensure that the site is ready
ahead of today's trial.
If not, it will be a no go.
MYLES: I'm just gonna go up to the APM
station, check the escalators are going up,
on the other side is going down.
Just doing a walk-through from up on
the station and then go out to the gates
and check everything's clear.
NARRATOR: But before Myles can even
begin, alarm bells are literally ringing.
(fire alarm)
MYLES: This is something I
don't want to even think about.
I've got to get this turned off actually.
The fire alarms have just been
obviously someone's doing some testing.
There's no such thing as
a false alarm in the trial.
Everyone evacuates.
Now that is another scenario
we don't want to happen.
NARRATOR: Failure in today's trial would
mean a huge and costly setback for Myles.
MYLES: See this
is not even turned on.
Do I even have a key on this or not?
No, different keys.
NARRATOR: All of
the facilities in the concourse must be in
perfect working order.
MYLES: Hey-ey-ey.
You can turn on?
MAN: Steps missing.
MYLES: One step
one step is missing?
How long will it take?
MAN: Say five minutes.
MYLES: Five minutes?
And take away all
these barriers, take away.
We've got three modes of transport
between any floor, so you've got stairs,
escalators and a lift.
If any of those three are
blocked off, then that means a fail.
15 minutes, huh?
You have five minutes.
MAN: Okay, five minutes. MYLES (off-screen):
Hurry. I'm not joking about this.
NARRATOR: But it's not just the
escalators that are threatening to throw
a spanner in the works.
MAN: The lift is
stuck between two levels.
MYLES: Oh jeez.
NARRATOR: If passengers can't
move around the concourse,
the way finding trial won't go ahead.
MYLES: The lift is in
between the levels and I.
MAN: And it's, it's er.
NARRATOR: Then
a fresh problem.
The FIDS, or flight
information display screens,
which tell passengers
where to go, aren't working.
VIDHATRI: Asif, Asif.
MYLES: Who where
are these screens?
NARRATOR: The computer
system has a network error.
The FIDS are crucial.
If they're not fixed,
it could cause chaos.
MYLES (off-screen): It's
working on one but not four.
ASIF: We are not able
to connect to this one.
MYLES: Since when?
ASIF: Long time
MYLES: Oh, so you're
saying this has been a problem forever?
VIDHATRI: Reece, can
you just say that again?
NARRATOR: Vid Gohil is part
of the team who will judge
the success or failure of today's trial.
VIDHATRI: It's absolutely fundamental
and we need it working and we can't have a
network issue at this point,
especially a half hour before.
NARRATOR: Myles needs everything
working or he risks losing face.
MYLES: This is way too many aspects
of what we're looking at that would fail
if we did a trial right now.
NARRATOR: Myles is 20 minutes away from the
start of the first major passenger trial
at the new $1 billion Concourse D.
But there are serious technical issues.
Trial Manager, Vid Gohil, is only
too aware of where the blame will lie
if the faults aren't fixed in time.
VIDHATRI: Myles has obviously been promising
on all the lifts, escalators, travelators
working so if the fundamentals of the
facility aren't working, it's gotta be Myles'
responsibility, so I
think he's breaking a sweat.
MYLES: Why was the
lift turned off?
I genuinely I don't understand.
You guys have been told, turn 'em all on.
Not a joke. Okay,
that lift is working now.
NARRATOR: But this is just one
small fix in a long list of problems
and as Myles and Vid reach the gates.
(fire alarm)
VIDHATRI (off-screen):
Myles, fire alarm testing.
When the fire alarm gets tested, the
shutters come down in certain locations.
MYLES: You cannot set
any fire alarms off.
We will have to evacuate
and that will cause a huge problem for me.
NARRATOR: Myles'
reputation is on the line.
An emergency evacuation involves vacating
the entire building and they would have
to restart the trial,
something Myles can't even contemplate.
MYLES: I'm holding
you accountable now, I'm talking to you.
You have to be responsible.
Do not set these fire alarms off.
Yeah, everyone, let's go back down.
VIDHATRI: Right, we're go
ready to go for the trial.
Let's start getting the volunteers.
NARRATOR: Time's up.
The FIDS, or flight
information display screens,
are still playing
up and 250 passengers are about to arrive.
VIDHATRI: My biggest worry at the moment is
making sure the systems stay powered up and
the network stays running so that
the FIDS and the gates all work.
NARRATOR: If the FIDS
aren't fixed in the next five minutes,
the trial will be a no go.
At Dubai World Central, Carl is preparing
to load one of the most important
cargo flights of his career.
He has 95 tons of life saving
humanitarian aid destined for Nepal,
which has been hit by a natural disaster.
CARL: We've got a plane that's
going with emergency relief equipment,
with aid for the victims
of the Nepal earthquake.
NARRATOR: Dubai is a vital hub for
storing and distributing aid supplies.
And 2.8 million people have been left
homeless after one of the biggest earthquakes
in Nepal's history.
CARL: The eyes of the world are on these
flights at the moment so there are people
who desperately need
this shelter urgently.
NARRATOR: Carl's determined to
load all 34 pallets in just 90 minutes.
CARL: That's a lot of
pallets to walk round.
DHARAN (off-screen): Yep.
NARRATOR: If ever there was a flight Carl
wants to get away on time, it's this one.
The lives of disaster
victims depend on it.
But the runway at Nepal's capital,
Kathmandu, can't accommodate large aircraft
like this 747, so this plane
will be going to Delhi first,
to meet three smaller aircraft
that will fly the aid on to Nepal.
It's National Air Agent, Dharan's
job to ensure there are no delays.
DHARAN: I can't we
need to make it on time.
CARL: Yeah, yeah,
no problem, okay.
DHARAN: The reason is that we
have a connecting flight out of Delhi,
so we need to make
sure the flight departs on time by 5:00.
CARL: Um okay.
Okay, yeah, okay.
DHARAN: If it has any delay it has a knock
on effect with all the connecting flights.
CARL: Well we're gonna do everything,
we're gonna do everything we can.
DHARAN: Let's do
all the best, yes.
NARRATOR: If the 747 is late,
it could miss the flights in Delhi,
causing the crucial aid
to be delayed getting to the survivors.
But even for urgent humanitarian flights,
there are still strict safety rules
for loading and Carl has an
immediate cause for concern.
CARL: You were saying before, there's
little doubts about the overhangs on these.
They're gonna be okay, yeah?
DHARAN: It's all fine, not an issue,
because I checked it's all within the line.
CARL: It's all within the
alignment, yeah, okay, okay.
DHARAN: And always if there's
anything, that we can always do that
lock adjustment if we need to, yeah?
CARL: Yeah, yeah, it's only marginal
so I don't think it's gonna be a problem.
DHARAN: I think so, yes.
NARRATOR: In an attempt to get as
much aid as possible to the disaster zone,
25 of the 34 pallets have
been incorrectly loaded.
CARL: This is where
the potential for problems comes in.
The actual edge of the
cargo is beyond the edge of the pallet.
Whilst it's only maximum
of about an inch overhang,
it still has the potential to cause us
not to be able to marry the pallets up.
NARRATOR: Cargo holds are constructed so
that pallets fit precisely into position.
If they're too big to fit in their slots,
Carl won't be able to lock them into place.
These are borderline but Carl is
hoping he can make all of the cargo fit.
CARL: Whoa, whoa, whoa, whoa!
No, no, no! No, it's too far now.
It's too far. Okay.
NARRATOR: It's the
moment of truth.
CARL: Yeah, you see
this is the problem.
Right, these two pallet
when this pallet is loaded against this
pallet, yeah, so that is stopping the unit
it's stopping the unit coming into position
which means we cannot get the locks
up behind at the moment.
NARRATOR: The locks should flip up
to keep the pallet in its allocated slot,
but they aren't working.
If Carl can't secure the
cargo, it won't be safe to fly.
But he has a plan B.
CARL: So he's gonna try the pallet the
other way because there seems to be less
conflict between the
pallets if we load it the other way round.
It's gonna be very tight,
it's gonna be very tight.
Ah, very, very tight.
Let's see, let's see.
Yep, just, just.
Whoo! Good job, good job.
NARRATOR: This
time it's worked.
But with every pallet,
it's trial and error.
Getting them to fit together
is like a game of 3D Tetris
and it's taking up valuable time.
CARL: We've lost 20 to 30 minutes already,
with these pallets being so on the edge
that they're built
they're built to the limit.
NARRATOR: They've only
loaded eight so far.
With every extra oversized
pallet, he's running out of room
and there are still 26 more to go.
DHARAN: But we cannot delay the flight at any
cost because our pilot is waiting in Delhi.
CARL: Don't worry,
don't worry.
NARRATOR: At Concourse D, the
flight information screens are working,
just minutes before the
trial is about to start.
VIDHATRI: Ah yeah,
D4, D11, D5, perfect.
Right, thank you, we're good.
NARRATOR: Among the volunteers
arriving at the concourse is
Airside Operations Manager,
Laura Brannigan
who has a special mission.
LAURA: My name is Najem al Ali and I'm
a first class passenger on my way to Doha.
But I have to faint.
I'm what's known as a medical emergency.
So let's see how this goes.
NARRATOR: Before millions of real
life passengers can use this concourse,
it must pass a crucial test,
a simulated medical emergency.
If medics don't reach Laura
within ten minutes, it won't pass.
VIDHATRI: So that's the
first lot of volunteers,
heading towards the APN station
to get started on the trial.
NARRATOR: After
the problems on the walk-around,
Myles is anxious to check that
everything is now up and running.
A trial failure at this
stage of completion would be disastrous.
MYLES: Bit nervous because this is the
first major trail we've done here in the
concourse and making sure everything goes
according to plan is not an easy task.
MAN: We're now ready
to start the trail.
We'll walk you through this way.
NARRATOR: The 250 volunteers must use the
lifts, stairs and escalators to reach the flight
information display
screens and find their way to the gates.
They'll be closely monitored by staff.
Volunteers need to locate and
board their mock flights on time
or the trial will be a failure.
But just minutes into the
trial, things are going wrong.
A travelator is stationary.
MYLES: They didn't pick
it up on the way down.
They're gonna pick it up on the way back
and we need to get that on and probably
only got about ten minutes
before they start all walking back.
NARRATOR: Someone has simply turned
the travelator off but the fact that this
isn't moving is still a huge problem.
MYLES: It represents
another failure if this doesn't work so
I just need to get it working quickly
because it's only a matter of time before all
these people come back.
MAN: You want
to switch it on?
MYLES: Yeah, I wanna just turn it on and
all I need is a key and now I'm getting
really frustrated that it's,
all it needs is a key and it's.
NARRATOR: Elsewhere, volunteer passenger,
Laura, is trying to find her gate.
The FIDS can't fail now.
LAURA: I've been
given my boarding pass.
I'm just gonna double
check my departure gate.
There I am, gate D5.
NARRATOR: Back in departures, Myles has
managed to turn the travelator back on,
just in the nick of time.
MYLES: Now it's on and it's
just been turned on now so.
It was just a matter of getting the key
and turning the switch but it was a simple
little thing that could
have been prevented.
NARRATOR: The entire
team is at the gate,
ready to observe Laura's
medical emergency scenario.
VIDHATRI: We need to test our communications
protocols, to look at how the gate staff
communicate to get medical
emergency services up here.
NARRATOR: It's an essential part of the
trial that the concourse must pass before
it's open to real life passengers.
VIDHATRI: If medical staff don't
attend in a timely manner, it would fail.
MAN: They should come over,
the DNATA guys and say
"Okay, what's wrong?"
"I'm feeling sick,
I have chest pain."
Something like that.
NARRATOR: Staff and volunteer
passengers taking part in the trial
have no idea what's about to happen.
MAN: Extravagant, arms in
the air, all that kind of stuff.
LAURA: I'll do my best.
MAN: Okay,
thank you, good luck. LAURA: Okay, thanks.
MAN (off-screen): And
any any time you're ready.
NARRATOR: Myles knows how much
rests on this being a success.
LAURA: Oh my god, I
don't feel very well.
NARRATOR: Laura may
not win any prizes
but nobody is doing anything.
Myles is not responsible
for the medics, but if this
scenario fails, there will be a re-trail
a headache he can't afford.
At DWC, Carl is struggling
to load emergency aid
for the survivors of the Nepal earthquake.
Time is against him and
progress is torturously slow.
CARL (off-screen): The majority of the
pallets have got slight overlaps on them,
slight overhangs.
Yeah, it's nearly every pallet.
We're getting conflicts all
the way down the airplane.
No, no, no.
That's not even close is it?
We can't get the pallets in the door.
Overhangs are preventing them
even from going in the door.
You're talking about two centimeters.
NARRATOR: Carl's luck is out.
These two pallets are just too big.
He has to take drastic measures.
CARL: We're gonna put them back in the
warehouse and they're gonna be rebuilt.
DHARAN: How long is gonna
take to get the pallets here?
MAN: 50 to 55 minutes.
NARRATOR: It's
going to be tight.
On board, Carl's using every trick in
the book to secure the rest of the load.
CARL: How much,
how much, how much?
How much do we need? Huh?
Another inch, alright, okay.
You're not gonna get another inch, are we?
NARRATOR: If the pallets aren't fitted
in place, the plane won't be safe to fly
and could miss its slot in Delhi.
Carl tries to improvise.
CARL: Again, we've got a
conflict with the pallets.
So what we're gonna do is
push it in with one and
I'm gonna try and hold
it in position using a,
using a strap.
NARRATOR: Carl's only
solution is to strap the pallets together.
CARL (off-screen):
Oh look at that, that's
I'm not gonna be able to use it though.
I'm not gonna be able to use this.
NARRATOR: But the straps
aren't working either.
Car's plan is unraveling.
CARL: I don't know what's
going on with these.
They're all twisting.
NARRATOR: The deadline is getting closer
but Carl's no nearer to being finished.
DHARAN: Carl, we
have only one hour.
CARL: Yeah.
DHARAN: So if it don't go on
time, we have problem in Delhi.
MAN (off-screen):
Right this time. (bleep).
CARL: That's two I've
been given that don't work.
NARRATOR: In Concourse D,
there's a simulated medical emergency.
Staff are being tested to see if they
respond in the right way quickly enough.
VIDHATRI: We've not seen a response
from all the people that should respond so
"May I Help You's, terminal operations,"
DNATA as well so we need to make sure that
this process is ironed out.
NARRATOR: Laura fainting
throws staff into confusion.
None of them know what to do.
The clock's ticking.
The medical response
team must get to Laura within ten minutes.
Finally someone's noticed.
LAURA: Ah, oh.
MAN: How are you feeling?
Did you hit your head?
LAURA: My, my arm. Ow!
MAN: Did you hit your head?
LAURA: Yes. Ah.
MAN: Anyone anybody who's
medical certified, yeah?
NARRATOR: Another volunteer passenger
has taken control of the situation.
MAN: Right now, you've got a volunteer sort
of sitting down on the floor talking to the
passenger who is ill.
He shouldn't be doing that.
MAN: Okay, in reality what happens
there, if a passenger collapses,
fellow passengers always come
in and they try to see and they.
MAN: Understood, but I haven't
seen one DNATA person yet come over.
MAN: The gate staff walked up
twice. MAN: No but she's, okay,
MAN: So in real life,
in a real scenario
they would leave her on her own?
NARRATOR: The staff's lack of knowhow
to deal with the scenario is a concern
for Vid and the team.
WOMAN: Hi, we have
called for medical assistance.
It is on the way now.
Are you able to just sit on the seat?
LAURA: I'd rather
stay down if I can.
WOMAN: You would
prefer to stay down?
NARRATOR: If this was a
real medical emergency,
minutes could mean
the difference between life and death.
Finally the response team arrives.
MAN: Hey, are you okay?
LAURA: Hi. MAN: What have you now?
LAURA: Oh, I have chest
pain and I, I fainted.
MAN: Okay, don't worry,
you will be alright. You will be fine.
VIDHATRI: Six minutes.
That's a good response time.
But I think what we need to get
better at doing is managing the situation
on the floor, so making sure
that it's very clear in terms of roles
and responsibilities from the
gate staff and what they need to do.
Well we were timing it.
LAURA: Hello Myles,
how you doing?
MYLES: Good acting.
LAURA: Oh, you liked that?
MYLES: I liked it, I liked it.
LAURA: Thanks.
MAN (off-screen): Ma'am,
we get the wheelchair for you.
LAURA: And now I've
got a wheelchair. Yay!
MYLES: Are you still going?
LAURA: I'm just glad I didn't wear
a skirt today, let's put it that way.
Oh, seat first?
Yeah, I've gotta go to
the medical center now.
I know, how's this for service?
MYLES: She gets the
easy way out of the trial.
NARRATOR: But there's no
easy way out for Myles.
He joins Vid to find out
the results of the trial.
MYLES: How did
you think down here?
How do the results look?
VIDHATRI: Logistically the
trial flowed really well.
We had passengers come in and
they're exiting well so overall, pass.
MYLES: So all these problems
that we had first thing this morning
were ironed out, thank god.
VIDHATRI: Most of 'em, yeah.
MYLES: Yeah, most of them.
It's okay. Most is
good enough for me.
The first main trail,
it's good, I'm happy.
VIDHATRI: Yeah.
MYLES: Overall, I think it's a
big achievement for everyone.
I'm personally very happy.
Had a lot of pressure this morning.
NARRATOR: Myles has cleared this hurdle,
but now he's got to meet his final deadline.
In a matter of days, the concourse
needs to be complete for a royal visit.
MYLES: Sheikh Ahmed is coming to do a
walk-through on the concourse and we need to show
completion and it has to be complete, it
can't be last minute fix ups so myself and
the rest of the team, we
have to deliver this on time.
NARRATOR: Every week, Dubai
brings a new super car into the concourse
as a prize for their raffle.
Senior marketing manager, Roland Arceo,
is waiting to take
delivery of a Porsche Panamera.
ROLAND: Today we're going to
bring it inside the airport.
NARRATOR: But getting this $130,000
vehicle into the concourse is a challenge
for the duty free team.
ROLAND: The car is coming through this
way and it's, the Porsche is quite tricky.
NARRATOR: This will be the largest
and one of the most expensive items
on the concourse.
ROLAND: Here it is.
The car is here.
NARRATOR: Today, duty free marketing
supervisor, Andy Reyes, is in the hot seat.
ANDY: Well, I always get nervous
whenever I drive one of the luxury cars.
NARRATOR: It's his job to deliver the
car to the concourse without damaging it.
ANDY: Just let me know if
I'm center of the barrier.
ROLAND: Yeah, yeah, yeah,
it's fine, it's fine.
This way, slowly, okay, okay.
NARRATOR: But Andy's nerves
get the better of him as he
squeezes through the narrow barriers.
ANDY: How's the gap? It's fine?
NARRATOR: Despite two inches
of clearance on either side,
cautious Andy would
rather be safe than sorry.
ANDY: Am I in center?
ROLAND: Stop, stop, stop.
NARRATOR: The tiniest scratch
could cost thousands of dollars to repair.
ROLAND: Okay, almost there. Okay
it's clear. ANDY (off-screen): Okay.
NARRATOR: Cautious driver, Andy, has
successfully navigated through the barriers.
ROLAND: Slowly, slowly.
NARRATOR: Next,
the freight elevator.
ROLAND: And center
it inside the lift now.
NARRATOR: Up on the concourse
they need to clear a path.
For Andy, driving expensive
cars is a perk of the job.
ANDY (off-screen): I get to drive a
McLaren, a Mercedes, BMW, Porsches
on a daily basis.
It does make me feel like a millionaire
whenever I drive the car 'cause
people wouldn't know
whether it's mine or not.
NARRATOR: Andy may feel like a millionaire
but he's only driven these super cars
at a maximum of 20 miles per hour.
ROLAND (off-screen):
This is the crucial moment.
Anything can happen. The car will slip
from the ramp and it might get damaged.
ANDY: How's the gap?
It's fine? Okay.
I'll reverse now.
ROLAND: Oh, stop, stop, stop.
ANDY (off-screen): What's wrong?
NARRATOR: Now is not
the time to check the Porsche's top speed.
ROLAND: It's too close here.
NARRATOR: The ramps
aren't correctly aligned.
ANDY (off-screen): Okay.
ROLAND (off-screen): Okay.
NARRATOR: So Andy
needs to try again.
ANDY: So is
everything aligned now?
ROLAND: Yeah, yeah.
Just move it slowly on in.
ANDY: Okay?
MAN: It's fine.
ROLAND: Come on,
come on. Come on, come on.
Come, come.
MAN (off-screen):
Okay. It's okay.
NARRATOR: Finally the
super car is in position.
ROLAND: That's it.
It's a relief, it's quite a
relief and then here it is.
It's safely parked.
NARRATOR: For the next week, this car
will have pole position in the middle of
Concourse B, waiting for its new owner.
ANDY: Until the next one.
ROLAND: Thanks Andy, great.
ANDY: Okay.
NARRATOR: Back on the ramp at DWC,
there's more serious maneuvering going on.
MAN: This is not working.
It's not working man,
it's not doing anything.
DHARAN: So we are
losing a lot of time here.
NARRATOR: National air agent,
Dharan, is piling on the pressure.
With the aid going via Delhi, the tiniest
delay means it could miss its slot and the
flight might not even leave today.
DHARAN (off-screen): The people
who's affected with this earthquake
are waiting without shelter
so I cannot delay this any further
because it has a knock-on effect on my,
all of the trip flights.
And also the US AID people must be waiting
on that and for all the air drops so it's
very crucial for us to get
the cargo on time there.
NARRATOR: There's just 15 minutes
to go until the scheduled departure,
but there's still a mountain to climb.
DHARAN (off-screen): How
many more pallets to go, Carl?
CARL: Right now we've got about
another 16 pallets to load in total.
DHARAN (off-screen): I'm
very concerned about the time.
You're not gonna make it.
NARRATOR: Dharan needs
to find out if he can buy Carl more time.
This flight's now in serious danger of
missing the connecting flights in Delhi,
flying out to earthquake hit Kathmandu.
CARL: We're really,
really under the cosh right now.
Well, we've got eight more units
to load, eight more units to load.
NARRATOR: Thankfully, Carl
gets the extension he needs.
DHARAN (off-screen): We've just
spoken to the Delhi flight ATC
and fortunately enough we have
the slot available, another one hour delay
is not gonna be making a lot of issues
for us for the connecting flights.
CARL (off-screen): We just really
wanna get the flight finished now.
Everybody's, everybody's
worked really hard,
everybody's under a
lot of pressure on this flight right now.
NARRATOR: Carl
gets more good news.
The two rebuilt pallets arrive to be
reloaded and this time, they go straight on.
The plane is crammed
tight, but the final piece of the jigsaw
is proving tricky to load.
CARL: No, not yet, no.
Coming out again.
NARRATOR: It won't fit on.
There's no time to get it rebuilt, but
Carl doesn't want to leave it behind.
It's Tetris time again.
CARL: I hope you don't get a repeat of
this on the next flight, I really don't.
NARRATOR: Rotating the pallet
90 degrees does the trick.
Every square inch in the hold is full.
CARL: Well that's it,
loading's finally over.
90 minutes has turned into 180 minutes.
NARRATOR: At last, Carl is
able to dispatch this aid off to Delhi,
an hour late but still in time
to reach the survivors in Nepal.
DHARAN: Thanks mate, well done.
CARL: Right.
When you're actually doing, like an aid
flight that you, that you know that the cargo
that you're shipping's gonna have
a direct impact on people's lives,
it does make a, you know,
a difference to how you feel
about handling that particular flight.
Well done everybody, well done.
Captioned by Cotter Captioning Services