Ultimate Airport Dubai (2013) s03e10 Episode Script
Episode 30
1
NARRATOR: In this episode,
with a royal visit imminent,
it's judgment day for
Myles and Concourse D.
MYLES: Seeing what I'm seeing now,
my worries are going through the roof.
NARRATOR: Hassan catches a passenger with a
massive haul of illegal prescription drugs.
HASSAN: My worst nightmare if these had entered
our country because this can cause death.
NIZEL: Okay, okay!
NARRATOR: And Nizel
sweats a multi-million dollar cash cargo.
NIZEL: For any delay with
20 million I would definitely
be into a big (bleep).
NARRATOR: Dubai
International Airport,
the busiest global hub on the planet.
Staying on top takes a crack team.
PHIL (off-screen): No-one
else in the world is doing it,
but everybody else in
the world is watching us.
MEL: We have births,
we have deaths, the whole spiel.
HASSAN: It is very
dangerous because it can explode any time.
MYLES: This concourse will help
Dubai Airports stay number one.
NARRATOR: It's the job of 90,000
staff from all over the world to make this
the ultimate airport.
Dubai may be the world's
busiest international hub,
but its global ambitions don't stop there.
It's aiming to hit
100 million passengers a year.
That means an urgent need for more space.
It also means more pressure
on every part of the operation.
With up to 8,000 passengers flooding
in every hour, keeping on top of what's
coming through the airport
is a big concern for customs.
Today, two bags in particular
have caught the attention
of Customs Officer Hassan Ibrahim.
HASSAN: Could you capture this
screenshot a little bit more?
NARRATOR: The high resolution
X-ray shows organic material as orange,
which can indicate drugs,
but it's the density of the contents that
triggers Hassan's suspicions.
HASSAN: Excuse me, can
I see your passport?
NARRATOR: The passenger is
in transit to Sri Lanka.
HASSAN: I need these
bags for a check.
We looked there on the X-ray machine.
There is a density in his bag.
Maybe it's a kind of medicine or
something, and the amount we saw,
it's showing that we have a big quantity,
something legal or something illegal.
NARRATOR: Hassan checks the
first of the man's two bags.
HASSAN: What's this?
MAN: This is face wash.
HASSAN: Do you
have anything to declare?
MAN: I have
cosmetic face wash.
HASSAN: Cosmetic
face wash. Only face wash?
MAN: Yes.
I stay for one day Dubai
and tomorrow Sri Lanka.
HASSAN: Sri Lanka.
Yeah, it's like, like shampoo
or something as a cream.
NARRATOR: But the fact the man didn't
declare the goods to customs on arrival,
along with the sheer volume,
sets off Hassan's alarm bells.
HASSAN: Just looking
at tubes, it's above six, 500, 600 pieces.
It's a great quantity.
HASSAN: You brought
it here for sale?
MAN: Yeah, for sale.
HASSAN: He, he's trading
in this kind of cream.
NARRATOR: To bring these
goods into Dubai for sale,
Customs need paperwork
confirming their origin and ingredients.
HASSAN: Do you have
documents for these?
Invoice, paper, packing list, letter?
MAN: No, I don't have anything.
MAN: No.
NARRATOR: Without
the import paperwork,
it's illegal to bring
the cosmetics into Dubai.
HASSAN: Why he shouldn't have any kind
of official documents about these goods?
The danger in this case there is like a
small trader and he have this quantity
and we're not sure about the
ingredients in these tubes.
Maybe it is harmful.
We have to check it.
NARRATOR: With nothing
to prove what's inside the 600 tubes,
Hassan must investigate further to
see if they're hiding more than just
potentially dangerous ingredients.
HASSAN: I'm looking if there is
any tube that's different from the other.
All the tubes are similar, it have
only liquid in it and the same color,
so everything is okay.
There is nothing wrong with the
tubes, maybe only in the ingredients.
NARRATOR: But Hassan isn't
done yet with the passenger's first bag.
HASSAN: I'm just checking to make
sure that he have only these things,
he don't have anything else.
I am thinking there is something here.
There is something in
the bottom of the bags.
I'm not sure what this is exactly.
NARRATOR: Hassan discovers
stacks of empty packaging.
HASSAN: What is this?
MAN: I don't know.
HASSAN: So, this package is for contraceptive
injection, and this tube is for cream
and those not matching.
It's different.
NARRATOR: Hassan's priority
is to find the injectable
contraceptives that go with the packaging.
HASSAN: Yes, so that's
like there's something.
He should have injection,
and we have to look for in the second bag.
Okay.
NARRATOR: Selling undocumented
cosmetics is potentially dangerous,
but injectable prescription
drugs could be deadly.
HASSAN: If it is, there is something wrong
with it, it would affect the safety of the,
the people, so for that we are
very careful about these things.
HASSAN: Is this all or is
there something remaining?
MAN: This is all.
NARRATOR: But
with 15 years' experience,
Hassan's instinct tells
him there is more to find.
MEL: Hello, Mel speaking.
NARRATOR: In Concourse B, a
passenger has been intercepted by staff.
Mel Sabharwal has been alerted about a man
refused boarding on the Pakistan flight.
MEL: Just been informed that we've got
a passenger traveling to Islamabad that
is intoxicated at the gate, in addition
to which he's holding three passports.
One belongs to him, two of
them don't belong to him.
When we have situations whereby
passengers are carrying more than one
passport, it's always suspicious.
Until we get there, we don't
really know what the situation is.
NARRATOR: Mel's first step is to
find out exactly what's happened
from the gate supervisor.
MEL: Did he present his
passports when he came here?
MAN: No.
MEL: Tell me what happened.
MAN: We stopped him because
of the way he was walking.
So we thought that was
him being intoxicated.
Once I asked him to come outside, he said,
"Are you stopping me because
of these two passports?"
So, he never presented the
passports to me or the staff.
MEL: Okay.
Is there a possibility
that he's possibly a little bit confused?
MAN: Could be.
MEL: Did you smell
any alcohol in him?
MAN: Yes, I did.
MEL: You did?
MAN: Yes. MEL: Okay.
NARRATOR: Mel now needs
to get the passenger's side
of the story.
Why does this US citizen
have two Mexican passports?
Using someone else's passport
is illegal and could land him in jail.
MEL: You came in
from San Francisco.
MAN: Yes.
MEL: Correct? MAN: Yes.
MEL: You went through
the security machine.
MAN (off-screen): Yes.
MEL: Okay.
When you went through the security
machine, you picked up your baggage.
MAN: Yes.
MEL: and then you picked
up these passports? MAN: Yes.
MEL: Did you realize
that you'd picked up three passports?
MAN (off-screen): No! MEL: The
gentleman is suggesting that he picked up
the passports in error as he was
going through the security machines.
Let me explain to you why, why
you were refused from travel today.
MAN (off-screen): Yes?
MEL: You had the three passports.
Now, the information
I've got from the gate teams here is that
the only reason that
the passports were given
over was, when we stopped you
and asked you, are you okay?
Alright?
So, it wasn't that you initially came
here and said, I've got these passports.
MAN: Yes. MEL: And that's
where the suspicion comes in.
MAN: I never do this kind of thing,
how can I take somebody's passport?
MEL (off-screen): No, we're
not making you guilty, sir.
At this stage we have
to try and investigate. See.
MAN: Yes, but.
MEL: If you're carrying three
passports, we need to understand why.
MAN: Yeah.
NARRATOR: It isn't just
possible criminal intent
with the passports that
Mel needs to investigate.
MEL: When you came
in from your flight. MAN: Yeah.
MEL: did you have any
alcohol on board the flight?
MAN: No, I never.
I am sick.
I am diabetic person.
So I'm kind of nervous
that if I miss the flight.
NARRATOR: Mel has yet to determine if
the man picked up the Mexican passports by
mistake in security,
as he claims, or if he stole them,
but she needs to tread carefully.
He smells of alcohol and is slurring
his words, but it doesn't mean he's drunk.
MEL: Are you on
medication at the moment?
MAN: Yeah.
MEL: Quite a lot of medication? MAN: Yeah.
NARRATOR: The man has already
told Mel that he's diabetic.
If insulin levels aren't controlled, a
chemical reaction is triggered with
symptoms including
drowsiness and breath smelling of alcohol.
MEL: Okay. When was the last
time you had your medication?
MAN: Medication was last night
in airport, I inject myself.
But right now, little later I will test.
MEL: Okay. Well, I can
get that tested for you now.
MAN: Yeah.
MEL: Would you like that?
MAN: Yeah.
MEL: Okay.
NARRATOR: But before Mel can
investigate further on whether
or not the passenger picked
up the passports by mistake,
she wants paramedics to check him over.
MEL: His sugar levels are a little
bit high, not too much of a concern,
but he does need to have
some insulin at this stage.
NARRATOR: Mel still needs to decide
if the passenger is telling the truth.
MEL: Attention transfer desk teams, if anybody
reports a missing passport for a mother
and child, Mexican
passports, please alert.
NARRATOR: Mel urgently needs to
track down the owners of the passports to
corroborate the man's story.
But there's no guarantee the
two passengers are in Dubai.
MEL (off-screen): They might be in
the United States, they might be here.
If they're not on the same flight
as him, then it literally is a needle in
a haystack situation.
NARRATOR: In Customs, having discovered the
empty packaging for injectable prescription
drugs, it's the missing drug itself which
is now the urgent focus of Hassan's search.
MAN (off-screen): Beauty cream.
NARRATOR: The trader's second
bag is stuffed with boxes that
say they contain cosmetics.
HASSAN: There's
something wrong with this.
MAN (off-screen):
That's a beauty cream.
HASSAN: But what's
contained is different.
Okay. So here are the injection.
NARRATOR: The injectable drugs are hidden
inside cosmetics boxes and match the empty
packaging Hassan found earlier.
HASSAN: Yeah, it is contraceptive
injection, so these are matching the
packages that I found earlier.
It's the same.
As you can see, it's full of injections.
It's a way for smuggling things.
NARRATOR: Hassan is now more
determined than ever to get the full story
from the cosmetics trader.
HASSAN: How do you not know
about this? What is inside these boxes?
Why did you hide this?
HASSAN: I'm asking about the injection and
why didn't declare it from the beginning.
So, he didn't give me any answer.
NARRATOR: It's illegal to bring
injectable contraceptives into Dubai for
sale without import paperwork detailing
the product's origin and ingredients.
HASSAN: He completely ignored all the right
procedures and he doesn't have any kind of
like documents and he does not have the
right to carry this kind of medication,
and he didn't, he broke all the law.
NARRATOR: Worse still, Hassan believes these
prescription drugs were destined to be sold
in Dubai under the counter.
HASSAN (off-screen): I believe that he was
intending to sell these drugs in our black market.
NARRATOR: And if the
contents of the bottles prove to be fake,
they could be as lethal as any hard drug.
HASSAN: It would be my worst nightmare
if one of these had entered our country,
because this can cause death, you know?
NARRATOR: The smuggled bottles of
injectable prescription drugs are seized,
along with the 600 tubes
of undocumented cosmetics.
HASSAN: We're not sure about
the ingredients inside these injections,
so we have to send these to the
Ministry of Health to be checked.
NARRATOR: It's only when they tally up
the bottles of injectable drugs that they
realize the scale of the catch.
The total haul is staggering.
2,000 bottles of undeclared and
undocumented prescription drugs.
HASSAN (off-screen):
He was taking a big risk.
Our job here to stop these kind of things
to enter our country in illegal way.
NARRATOR: If the trader
provides the import paperwork needed,
the drugs are not illegal, and
he can bring them into Dubai.
HASSAN: He had to
bring it, otherwise it will be destroyed.
NARRATOR: Hassan's intervention
has stopped thousands of potentially
dangerous prescription
drugs flooding the market.
HASSAN: It's always a possibility that
2,000 people whose living in our country to
be like harmful with these kind of
medicines, fake medicine maybe.
This is a big bust.
NARRATOR: In Concourse B, Mel is taking the
passenger found carrying two passports that
don't belong to him to her office.
He isn't going anywhere until she has more
evidence to back up his story that he picked up
the two Mexican passports by mistake.
MEL: I wanted to check the inbound
flight details from San Francisco,
and I found exactly the same names that
have traveled from that flight for the two
passports that the
gentleman was in possession of.
So that's one mystery solved.
It validates Mr. (bleep)
explanation that he picked them up.
NARRATOR: This isn't the first time Mel
have heard of passengers mistakenly picking
up passports that don't belong to them.
MEL (off-screen):
It seems feasible.
It does happen.
We do get passengers picking up
their items very quickly and then they've
obviously got a connecting flight
to connect onto, so they're in a rush.
NARRATOR: Mel is now satisfied
with the man's story and books him
on the next flight to Islamabad.
MEL: Now the next hurdle is to
try and find these passengers.
It looks like they
are supposed to be entering into Dubai.
We might catch them in the immigration because
obviously they cannot enter without any
travel documents.
Hello?
NARRATOR: Mel doesn't
have to wait long for news.
MEL: Where are they?
Oh, brilliant.
Okay, alright.
I'm on my way, yeah. Bye.
NARRATOR: The passports' owners, a mother
and her young son have been stranded in
immigration since the San
Francisco flight landed three hours ago.
MEL (off-screen): I've got
the two passports in hand.
We're almost there.
I'm sure they're pretty worried.
Carla? Carla?
And Patrice?
WOMAN: Patricio.
MAN (off-screen): Patricio.
WOMAN: Thanks!
God bless you.
MEL: You know what happened?
WOMAN: No.
MEL: They were in
the screening trays.
WOMAN: Where? MEL: You
know when you go through security?
WOMAN: Uh-huh.
MEL: They were in the tray. WOMAN: Really?
MEL: Yes, and somebody by mistake
picked them up. WOMAN: Okay. Ah, oof!
MEL: Okay. So always,
always keep it with you.
WOMAN: Yes, ah, thank you!
WOMAN: I was very afraid.
I'm really grateful.
MEL (off-screen): She's on her way now,
absolutely ecstatic that we've managed
to get the passports to her.
A great feeling.
NARRATOR: And the other passenger, now
vindicated, finally jets off to Islamabad.
MEL: A little bit of
an unusual situation and, of course,
we just need to sometimes try and get those
jigsaw pieces in place and make sure that we
get the right outcome.
NARRATOR: In the race to increase capacity
to a 100 million passengers a year,
Dubai has invested in $1 billion
dollar extension to Terminal One.
After three and a half years
and 50 million man hours,
the 1.6 million square foot
Concourse D and mile long
rail link are finished.
Now, Concourse D faces the ultimate test.
MYLES: Today is the,
the day, the most important day.
This is the handover.
NARRATOR: Today, Concourse D is
scheduled to be completed and handed over
by engineering projects to the airport.
But only if it gets the royal seal of
approval from the owner of Dubai Airports,
His Royal Highness
Sheikh Ahmed Al Maktoum.
MYLES: Worst case scenario is if he's not
happy with what we've done here it's going to
be a huge problem for everyone,
so we have to deliver 100%.
NARRATOR: Myles must make a critical final
check of the royal inspection route in
Concourse D before the
sheikh arrives in two hours.
Everything should be finished, but
Myles is barely inside the building
before he runs into chaos.
MYLES: You can hear all this noise around
and it has to be like an operational airport.
It has to be no construction.
NARRATOR: In the atrium,
the start point for the royal inspection,
things are clearly behind schedule.
MYLES: They're doing some last minute
cleaning, but this was here last, last night,
and it was meant to be gone.
We've only got just over two hours before
His Highness arrives and I mean this is not
exactly expected, so we
need to get it out quickly.
NARRATOR: But the cherry
picker isn't the only problem.
MYLES: The biggest concern is what I can hear
now is alarms because the doors are opening
with contractors walking through.
NARRATOR: It's the hordes of
contractors triggering the door alarms,
not the alarms themselves
that are the problem.
MYLES: The whole idea is
with construction complete.
We're not here to come and make it
look good, we want to make it operate.
NARRATOR: Myles must clear the contractors
and equipment out of Concourse D,
or it'll be in no fit state
for the royal inspection.
A worried Myles summons his
senior contract manager, Henck.
MYLES: Come on!
I'm just walking up to
the information kiosk now.
Can we meet up there?
Yeah, alright.
I'm two minutes away.
NARRATOR: The kiosk is in the new APM station,
which links Concourse D with Terminal One
and is a crucial stop on the
Sheikh's inspection route.
But Myles is confronted with
more contractors behind schedule.
MYLES: Yesterday we had the problem of this
information kiosk which wasn't finished,
and this is what I can hear grinding away.
NARRATOR: The building's seven electronic
information kiosks will be vital to help up to
200,000 passengers a day navigate
between the station and the 32 gates,
but this one is still in bits.
MYLES: Look, we're
meant to have a touch screen panel here.
The power was meant to be connected
up, yeah, and we're expecting blue lights,
information kiosk.
We're expecting the floor to be in.
So, this is going to stand out here like
a sore thumb if it's just left like this.
NARRATOR: With less
than two hours until the sheikh arrives,
Henck must come up with
a quick fix and fast.
HENCK: I think the only thing
we can do is just finish all the tiling.
MYLES: No, I want to
put a screen in there.
We've got to dress it up.
NARRATOR: Disappointing his
royal client on handover day
doesn't bear thinking about.
Myles's job could be at stake.
He's the man who'll be
responsible for any failure.
MYLES: I really, I'm not
happy about this one at all.
Okay, guys, come, come on!
MAN: Bring the material here.
MYLES: Bring it over
here, bring it in.
Can we get these signs up as well?
HENCK (off-screen): Yes,
they're working on it, so.
MYLES: This blue
sign is really key,
because no-one will know what that is.
That's why we need to see what it is.
NARRATOR: Miles is forced to make the
best of a bad situation with some hasty
cosmetic set dressing.
MYLES: We'll get the screens put in but,
again, they're not going to power them up,
which is disappointing because
with the map of the building it looks
really quite impressive.
So unfortunately,
this one's not gonna make it
and I've yet to walk the rest of the area.
NARRATOR: He can't afford to
find any more problems,
or the building won't get royal approval.
MYLES: This has got
to be cleaned up.
They've just put grease on here.
NARRATOR: Even the smallest of
unfinished details is now racking up
Myles's stress levels.
MYLES: Oh gee!
So, you've got five clocks here from around
the world, and if they all read the same
time it's such an obvious failure.
It's a detail that can't be missed.
Seeing what I'm seeing now, my
worries are going through the roof,
and we need to quickly
address these things.
NARRATOR: With time running out, Myles heads
to the next planned stop on the sheikh's
inspection, one of the 37 restaurants.
But the reality of
what lies ahead is grim.
MYLES: I can see no lights on.
I can see the bar top
is not done, the floor.
There's no furniture in here.
We are less than an hour away and this
does not look like a finished restaurant.
NARRATOR: Myles must now consider
how best to salvage the situation.
Should he take the unfinished restaurant
off the sheikh's inspection route?
MYLES: There's no point in bringing
him here to see a half opened restaurant.
There's wires hanging out.
It doesn't take a brain surgeon
to see that this is not ready at all.
This is embarrassing. There's no
way they can pull it off now, so I think
we'll have to bypass
this part of the walk.
NARRATOR: Downstairs, Dubai
Airport CEO, Paul Griffiths,
is preparing for the sheikh's arrival.
PAUL: This is a very significant day for
Dubai, because Sheikh Ahmed is coming
to inspect Concourse D for the first time.
Obviously it's a pivotal
moment, and it's no formality.
NARRATOR: With an unfinished
restaurant and half built station kiosk,
the concourse is now at real
risk of failing to get royal approval.
The chances of Myles handing over a finished
building today are fast slipping away.
MYLES: At the end of the day we
don't try and achieve below average,
it has to be finished and above
average and that's just not done, right,
so it's a failure.
NIZEL: Go ahead!
NARRATOR: Out on the ramps,
the next two flights for
Nizel Fernandes are the
kind every dispatcher dreads.
NIZEL: Oh, it's
going to be hell!
NARRATOR: $20 million cash is being
shipped on the next flight to Heathrow.
(radio chatter)
A high stakes busy
departure that's notorious for
having problems on the ramp.
NIZEL: We have 499
passengers with 584 bags.
Now that's a lot of bags, not
to mention we have $20 million
being transferred on this flight.
NARRATOR: But first,
Nizel must deal with the Hong Kong flight.
NIZEL: Come on!
NARRATOR: It's waiting for
one of the most time critical
items any airline can transport.
NIZEL: Now if I go through this manifest,
I can see one particular one, human eyes.
Wow!
NARRATOR: The eyes are from
Sri Lanka and it's crucial Nizel gets
the temperature controlled box
on board without delay.
NIZEL (off-screen):
I don't want any mishaps.
I don't want it to slip out of my hand.
I'm going to make sure I personally hand
it over to the purser to make sure it is
loaded safely into her cabinet.
Lisa, can you take care of
this human eyes, please.
It's actually very common on Emirates.
Every other flight with a lot of
live organs being transported.
Mostly it is eyes, which are donated.
Poppy, we are okay to close.
NARRATOR: The Hong Kong
flight is dispatched on time,
but Nizel can't take his eye off the ball.
His next time critical cargo, the $20 million,
must make it onto the Heathrow flight.
NIZEL (off-screen): It's not
a normal flight for anybody.
Extra pressure on us to
make sure it goes on time.
NARRATOR: Even in an age of electronic
transactions, cash in the billions,
often dollars,
is shipped around the globe.
The $20 million for Nizel's Heathrow flight
is stored at the airport in one of the most
secure buildings in
the United Arab Emirates.
From here, Emirates Group Security
can process and ship up
to $1 billion dollars hard
cash every day.
MANU: Here at the cash
center, Dubai Airport, and we process cash
for banks all over the world.
It's segregated into different denominations,
and we pack it for further shipment to the
central bank and Federal Reserve.
NARRATOR: Manu has just
60 minutes to get the $20 million counted,
packed and on the way
to Nizel on the ramps.
MANU: Turnaround time
is very critical.
We have to meet
those deadlines and the shipment needs
to be out latest within one hour.
NARRATOR: They can't risk
dispatching any cash late.
Currency markets fluctuate minute by minute,
so if a cash shipment misses a flight,
the delay could translate into a
huge financial loss for a client.
MANU: The time is critical, because
the cash that we possess has to reach a
particular destination because
any delay will impact the customer.
NARRATOR: The $20 million for the Heathrow
flight is being counted and sorted by the
world's biggest cash processing machine.
MANU: It costs around $2 million,
and it processes 80,000 banknotes
per hour and 1,800 notes per minute.
NARRATOR: Despite the time
pressure, all notes must be checked.
This machine identifies around
$20,000 worth of fake notes every year.
MANU: If you see these
counterfeits, these are very good quality,
and there is one note which is real
from one side and fake from another side.
They have actually cut this into two, from
one real note, they managed to make two
counterfeits,
one side original, other side counterfeit.
Now, since we are running short of time
and within half an hour we need to move all
the entire money, so we have to
bundle it and send it out to aircraft.
NARRATOR: The $20 million has
been rushed to the vault for packing.
Every move is scrutinized by CCTV
cameras, just in case anyone is tempted
to swap out a bundle
of cash from the bags.
MANU: These cameras are 24 by
seven monitored under our control room,
and the process is being
watched and monitored.
Both the sides of the bundles are
shown under the camera, that ensures
the real denomination
is going into the bag.
NARRATOR: Even after working
here eight years, the vault still retains
the wow factor for Manu.
MANU: This room is incredible,
and each rack contains 1,200 such bundles,
that contains 1,000 notes each.
The value of cash
over here is mind blowing.
In my hand is over
$1 million, which is incredible.
NARRATOR: Manu's team have just ten
minutes to finish packing the $20 million
shipment if it's to
get to the ramp in time.
MANU: I hope
everything is ready.
NARRATOR: If the cash misses
the Heathrow flight, the airline will be
stung with a hefty financial penalty.
MANU (off-screen):
Now we need to dispatch this to the ramp.
If we don't meet the departure time, where
the cash has to be reached to the destination,
we get heavily fined for those delays.
Guys, please make it fast.
Getting late!
NIZEL: Only one.
NARRATOR: On the ramps,
Nizel is on standby,
waiting for the armored truck.
MANU: Come on guys.
Let's move!
NARRATOR: He must get the cash away on this
slot critical flight on time or the airline
risks a second fine for
late arrival at Heathrow.
NIZEL: Any delay at Heathrow
Airport, Emirates is fined heavily,
and it will be twice the fine because we
have the money not being delivered on time.
Now this is getting very critical for me.
NARRATOR: And already EK3 to Heathrow is
living up to its troublesome reputation.
NIZEL: 366. Are we missing or?
Which one, tell me?
I am missing a lot of cargo units.
It's not a good start.
NARRATOR: With 14 tons of cargo still to
load, along with the mega cash shipment,
EK3 is shaping up to be
Nizel's worst nightmare.
NIZEL: For any delay, and especially
on a delay on an EK3 with 20 million,
I would definitely be into a big (bleep).
NARRATOR: The $20 million
cash arrives on the ramp for Nizel's
time critical Heathrow flight.
NIZEL (off-screen): I need to make sure
they have the necessary paperwork for
transporting $20 million, the consignment
number is what we are expecting on the flight,
make sure the boxes are
locked with a secure code,
and only then we can load
them onto the aircraft.
Alright, we have a total
of ten bags, correct.
You want to show me the seals.
NARRATOR: The cash boxes are
secured with tamper proof security seals.
NIZEL: Two boxes you have it?
NARRATOR: And tagged
with a consignment number which Nizel
must check to ensure
it matches the paperwork.
NIZEL: Yes, yes,
alright. 350 and 421.
Alright. That looks good.
You can close it.
Do you want to take it there now?
MAN: Yes.
NIZEL: So that we can load it up.
Yeah, all good.
Go ahead!
NARRATOR: $20 million cash
slides into the A380's hold.
The notes won't be seen
again until the client in London breaks
open the security seals.
NIZEL: Okay, boss.
Thank you very much for your help.
NARRATOR: But there's
no guarantee the cash will leave on time.
24 minutes before departure,
containers with the 584 passenger bags
are yet to be loaded.
NIZEL: We have now 24 minutes to departure,
and we are looking on a critical side,
where we need to load
all of these containers.
All of these containers
need to be loaded onto the aircraft,
so it's looking very, very tight.
NARRATOR: Then bad
news from the gate.
(speaking native language)
NARRATOR: Nizel must offload
bags for one of the 499 passengers.
NIZEL: I'm in the process of offloading
bags for a passenger whose visa is not
valid to go to UK.
Now we got two bags off.
I need to check them.
I've got now two tags
I need to tally here, 811626, 811626,
811625, 811625.
Those are our bags,
they're good to offload them.
Okay, okay, okay!
It's done, done!
NARRATOR: 20 minutes
until this slot critical
Heathrow flight must depart.
NIZEL: You take it.
NARRATOR: It's
all hands on deck.
NIZEL: You take
this, I'll put.
Go, go!
What else can we?
NARRATOR: Five minutes to departure,
and the last two passengers finally board.
NIZEL: Okay to
close, okay to close.
Thank you! Bye-bye!
NARRATOR: 498 passengers and
$20 million push back for
the seven and a half hour flight to
Heathrow with one minute to spare.
NIZEL: We have
made it on time.
On sched, thank God!
NARRATOR: It's judgment day
for Myles and Concourse D.
In 60 minutes, the building will be
inspected by the owner of Dubai Airports,
His Royal Highness,
Sheikh Ahmed Al Maktoum.
MYLES: Ultimately, if you've invested
billions of dollars into a project and you're
coming in here to see it for the first
time, and looking at it to be complete,
you would expect it to be A1.
You would not expect anything less.
NARRATOR: But right now, parts of the
inspection route are still construction sites,
although the unfinished
restaurant is finally a hive of activity.
Is it too little too
late for a frustrated Myles?
MYLES (off-screen): They're
still bringing furniture in?
MAN: Yes, unfortunately.
It came in last night,
but unfortunately it wasn't
actually brought up until, it was
delayed down there, so we're just.
MYLES: Do you genuinely think
you can get it done in time?
MAN: Yes, we can get it
done in time. We'll be ready.
NARRATOR: Myles can only hope
that they can shift 60 pieces
of missing furniture in less than an hour,
otherwise it'll be
the latest in a series of embarrassments.
MYLES: Oh, I'm not convinced
that they can do it, to be honest.
MAN (off-screen): Things
perfectly straight, yes?
There's more, if we
can all go back. Come on!
NARRATOR: There's better
news back at the APM station,
where contractors have managed to
wire up part of the information kiosk.
MYLES: Ah, the lights are on.
Look at that!
That's good news, right?
They've just put the power on
for the lights, which is fantastic.
Miracles happen, right?
NARRATOR: Along with the kiosk,
one of the multi-million dollar trains
must be ready at the platform
for the sheikh to inspect.
It also needs to be fully operational should
the royal entourage decide to use it to
get back to Terminal One.
MYLES: We know it's a very tight
schedule, so we're going to offer
the trip in the train.
NARRATOR: But, 30 minutes
before the sheikh arrives,
train contractors are still running tests,
and they've just
diagnosed a problem, a fault with a sensor
controlling the opening
of the train doors.
BEN: We have a few glitches
on the, on the system.
We just have to run it a couple
of times to just get it cleared out.
The train's on its way back now.
Fingers crossed all is good.
NARRATOR: If the door fault
isn't fixed, the train will be off limits
to the sheikh,
another potential toe curling
moment for Myles in a
building that's scheduled to be
finished and handed over today.
WOMAN (over speaker):
The train is arriving. Please stand clear.
NARRATOR: The team wait anxiously
to see if the train door sensor has reset.
It's partially worked,
but now the platform doors aren't opening,
and Myles' problems
don't end on the platform.
The odds of getting the information
kiosk working are now stacked against him.
(speaking native language)
HENCK: Clean up.
Clean up. Too late.
No, we can't make it.
We won't make it.
We're running out of time.
Can't have the VIP visit like this.
NARRATOR: Despite Henck
overseeing teams of contractors to get the
lighting for the kiosk working.
HENCK: Time is ticking, and we can't
change the clock. We can't turn it back.
NARRATOR: With less
than ten minutes until the sheikh arrives,
they've not run out of time to fit
the electronic information screens.
MYLES: It is disappointing,
to be honest. Clean it up.
We're gonna have to
put blank panels where the
screens are meant to go.
They've got the lights working but,
at the end of the day, it's a shame.
Too little too late, you know?
NARRATOR: Time's up.
It's high noon for Myles.
Downstairs, Paul Griffiths
is off to meet the sheikh.
Over the next 30 minutes, one of the most
powerful men in the United Arab Emirates,
His royal highness, Sheikh Ahmed
Al Maktoum, will inspect Concourse D,
and he's a stickler for detail.
PAUL (off-screen):
He's very hands on.
He's the key decision maker
here in Dubai, and if there's
something he doesn't like we'll
have to fix it, that's for sure.
NARRATOR: As Myles's boss, Suzanne Al Anani
is only too aware if things go badly jobs
are on the line.
SUZANNE: His Highness
wants all of us to deliver.
We must deliver because there is
no room for having a second go at it.
If we don't deliver, there
are a lot of repercussions.
NARRATOR: At Concourse D,
Myles's fate hangs in the balance.
His Royal Highness,
Sheikh Ahmed Al Maktoum, owner of
Dubai Airports and Emirates Airline is
starting his make or break inspection.
With jobs on the line,
the stakes couldn't be higher.
MYLES: From the minute he walks into this
building on the open level from the minute
he walks out, he's got to be
happy, and this is what it's all about.
We need to make him happy,
and it's, overall it's his building.
NARRATOR: The royal seal of approval is
critical today if Dubai International is to
achieve its ambition.
SUZANNE: This way,
Your Highness.
NARRATOR: Of reaching
100 million passengers a year.
Failure to meet that
ambition is not an option.
SUZANNE: There is no impossible,
there is no I cannot do.
We have to do it.
There is no place for
failures in the Dubai.
NARRATOR: For the next 30 minutes,
Myles can only hope the inspection
runs its course without incident.
The royal entourage heads over to the
gates, which will service 100 airlines and
18 million new passengers.
MYLES: It's pretty nerve
wracking, but I think so far so good.
SUZANNE: Alright,
this one, open lounge.
NARRATOR: Five minutes
in, a heart stopping moment for Myles.
An alarm triggers.
Thankfully, it's not a fire alarm but a door
alarm working normally as the inspection
crosses secure areas.
MYLES: Yeah, unfortunately the sequence is
because we're going between arrivals and
departures the alarms will go
off, so it's something we can't stop.
NARRATOR: The royal inspection
continues its relentless march through
Concourse D into the new train station,
and past the half built information kiosk.
Suzanne keeps the sheikh's
attention on one of the station's new
multi-million dollar trains.
SUZANNE: You will have arriving
and transferring within the building,
and you have arriving and going to T1.
NARRATOR: The royal entourage presses on
to the last stop on the inspection route.
So far, Myles's luck is holding out.
MYLES: That did very well.
They didn't notice the
kiosk, which is fantastic.
NARRATOR: But with seven minutes
to go, he isn't out of the woods yet.
MYLES: We've only got the last
stretch to go and fingers crossed.
NARRATOR: Just ahead lies his other
major concern, the unfinished restaurant.
SUZANNE: Hi guys!
ALL: Hi!
SUZANNE: Anything cooking?
NARRATOR: To Myles's relief, the team have
managed to pull it out of the bag and install
the missing furniture.
MAN: Pleased to meet you.
AHMED: Hello, everybody!
ALL: Hello!
AHMED: Welcome
to the airport!
Time to be customer friendly.
NARRATOR: The 30 minute inspection
ends back downstairs in the main atrium.
His Royal Highness, Sheikh Ahmed,
must now decide if Concourse D
gets his seal of approval.
AHMED: Well, I'm happy, you know,
with, with the team and the, the work.
We're always number one.
SUZANNE (off-screen):
Always, yes, always, always.
AHMED: Always. We have to
keep it up there all the time.
SUZANNE (off-screen): Okay,
thank you, your Highness.
AHMED: Thank you.
NARRATOR: For Myles, today's success is
the culmination of three and a half years
hard graft on Concourse D.
MYLES: I was very worried in
certain areas, but it's a great feeling.
Ultimately, his highness and
the big boss of us is happy.
Today is the highlight of my career.
I think job well done.
SUZANNE: Yeah. I'd like to thank
everybody, thank all the teams.
You know, guys, you've done a good job.
PAUL (off-screen):
Yes, brilliant.
SUZANNE: Wonderful
job, thank you. Thank you.
NARRATOR: A yes from the sheikh means
the newly completed Concourse D now puts
Dubai International on track to
achieve its ambition of reaching
100 million passengers a year.
PAUL (off-screen): This is an incredibly important
step in the development of Dubai Airport.
We've got the thumbs up for Concourse
D, but my head's already around the next
challenge, and that is how we are
going to get this airport to 100 million.
Captioned by Cotter Captioning Services
NARRATOR: In this episode,
with a royal visit imminent,
it's judgment day for
Myles and Concourse D.
MYLES: Seeing what I'm seeing now,
my worries are going through the roof.
NARRATOR: Hassan catches a passenger with a
massive haul of illegal prescription drugs.
HASSAN: My worst nightmare if these had entered
our country because this can cause death.
NIZEL: Okay, okay!
NARRATOR: And Nizel
sweats a multi-million dollar cash cargo.
NIZEL: For any delay with
20 million I would definitely
be into a big (bleep).
NARRATOR: Dubai
International Airport,
the busiest global hub on the planet.
Staying on top takes a crack team.
PHIL (off-screen): No-one
else in the world is doing it,
but everybody else in
the world is watching us.
MEL: We have births,
we have deaths, the whole spiel.
HASSAN: It is very
dangerous because it can explode any time.
MYLES: This concourse will help
Dubai Airports stay number one.
NARRATOR: It's the job of 90,000
staff from all over the world to make this
the ultimate airport.
Dubai may be the world's
busiest international hub,
but its global ambitions don't stop there.
It's aiming to hit
100 million passengers a year.
That means an urgent need for more space.
It also means more pressure
on every part of the operation.
With up to 8,000 passengers flooding
in every hour, keeping on top of what's
coming through the airport
is a big concern for customs.
Today, two bags in particular
have caught the attention
of Customs Officer Hassan Ibrahim.
HASSAN: Could you capture this
screenshot a little bit more?
NARRATOR: The high resolution
X-ray shows organic material as orange,
which can indicate drugs,
but it's the density of the contents that
triggers Hassan's suspicions.
HASSAN: Excuse me, can
I see your passport?
NARRATOR: The passenger is
in transit to Sri Lanka.
HASSAN: I need these
bags for a check.
We looked there on the X-ray machine.
There is a density in his bag.
Maybe it's a kind of medicine or
something, and the amount we saw,
it's showing that we have a big quantity,
something legal or something illegal.
NARRATOR: Hassan checks the
first of the man's two bags.
HASSAN: What's this?
MAN: This is face wash.
HASSAN: Do you
have anything to declare?
MAN: I have
cosmetic face wash.
HASSAN: Cosmetic
face wash. Only face wash?
MAN: Yes.
I stay for one day Dubai
and tomorrow Sri Lanka.
HASSAN: Sri Lanka.
Yeah, it's like, like shampoo
or something as a cream.
NARRATOR: But the fact the man didn't
declare the goods to customs on arrival,
along with the sheer volume,
sets off Hassan's alarm bells.
HASSAN: Just looking
at tubes, it's above six, 500, 600 pieces.
It's a great quantity.
HASSAN: You brought
it here for sale?
MAN: Yeah, for sale.
HASSAN: He, he's trading
in this kind of cream.
NARRATOR: To bring these
goods into Dubai for sale,
Customs need paperwork
confirming their origin and ingredients.
HASSAN: Do you have
documents for these?
Invoice, paper, packing list, letter?
MAN: No, I don't have anything.
MAN: No.
NARRATOR: Without
the import paperwork,
it's illegal to bring
the cosmetics into Dubai.
HASSAN: Why he shouldn't have any kind
of official documents about these goods?
The danger in this case there is like a
small trader and he have this quantity
and we're not sure about the
ingredients in these tubes.
Maybe it is harmful.
We have to check it.
NARRATOR: With nothing
to prove what's inside the 600 tubes,
Hassan must investigate further to
see if they're hiding more than just
potentially dangerous ingredients.
HASSAN: I'm looking if there is
any tube that's different from the other.
All the tubes are similar, it have
only liquid in it and the same color,
so everything is okay.
There is nothing wrong with the
tubes, maybe only in the ingredients.
NARRATOR: But Hassan isn't
done yet with the passenger's first bag.
HASSAN: I'm just checking to make
sure that he have only these things,
he don't have anything else.
I am thinking there is something here.
There is something in
the bottom of the bags.
I'm not sure what this is exactly.
NARRATOR: Hassan discovers
stacks of empty packaging.
HASSAN: What is this?
MAN: I don't know.
HASSAN: So, this package is for contraceptive
injection, and this tube is for cream
and those not matching.
It's different.
NARRATOR: Hassan's priority
is to find the injectable
contraceptives that go with the packaging.
HASSAN: Yes, so that's
like there's something.
He should have injection,
and we have to look for in the second bag.
Okay.
NARRATOR: Selling undocumented
cosmetics is potentially dangerous,
but injectable prescription
drugs could be deadly.
HASSAN: If it is, there is something wrong
with it, it would affect the safety of the,
the people, so for that we are
very careful about these things.
HASSAN: Is this all or is
there something remaining?
MAN: This is all.
NARRATOR: But
with 15 years' experience,
Hassan's instinct tells
him there is more to find.
MEL: Hello, Mel speaking.
NARRATOR: In Concourse B, a
passenger has been intercepted by staff.
Mel Sabharwal has been alerted about a man
refused boarding on the Pakistan flight.
MEL: Just been informed that we've got
a passenger traveling to Islamabad that
is intoxicated at the gate, in addition
to which he's holding three passports.
One belongs to him, two of
them don't belong to him.
When we have situations whereby
passengers are carrying more than one
passport, it's always suspicious.
Until we get there, we don't
really know what the situation is.
NARRATOR: Mel's first step is to
find out exactly what's happened
from the gate supervisor.
MEL: Did he present his
passports when he came here?
MAN: No.
MEL: Tell me what happened.
MAN: We stopped him because
of the way he was walking.
So we thought that was
him being intoxicated.
Once I asked him to come outside, he said,
"Are you stopping me because
of these two passports?"
So, he never presented the
passports to me or the staff.
MEL: Okay.
Is there a possibility
that he's possibly a little bit confused?
MAN: Could be.
MEL: Did you smell
any alcohol in him?
MAN: Yes, I did.
MEL: You did?
MAN: Yes. MEL: Okay.
NARRATOR: Mel now needs
to get the passenger's side
of the story.
Why does this US citizen
have two Mexican passports?
Using someone else's passport
is illegal and could land him in jail.
MEL: You came in
from San Francisco.
MAN: Yes.
MEL: Correct? MAN: Yes.
MEL: You went through
the security machine.
MAN (off-screen): Yes.
MEL: Okay.
When you went through the security
machine, you picked up your baggage.
MAN: Yes.
MEL: and then you picked
up these passports? MAN: Yes.
MEL: Did you realize
that you'd picked up three passports?
MAN (off-screen): No! MEL: The
gentleman is suggesting that he picked up
the passports in error as he was
going through the security machines.
Let me explain to you why, why
you were refused from travel today.
MAN (off-screen): Yes?
MEL: You had the three passports.
Now, the information
I've got from the gate teams here is that
the only reason that
the passports were given
over was, when we stopped you
and asked you, are you okay?
Alright?
So, it wasn't that you initially came
here and said, I've got these passports.
MAN: Yes. MEL: And that's
where the suspicion comes in.
MAN: I never do this kind of thing,
how can I take somebody's passport?
MEL (off-screen): No, we're
not making you guilty, sir.
At this stage we have
to try and investigate. See.
MAN: Yes, but.
MEL: If you're carrying three
passports, we need to understand why.
MAN: Yeah.
NARRATOR: It isn't just
possible criminal intent
with the passports that
Mel needs to investigate.
MEL: When you came
in from your flight. MAN: Yeah.
MEL: did you have any
alcohol on board the flight?
MAN: No, I never.
I am sick.
I am diabetic person.
So I'm kind of nervous
that if I miss the flight.
NARRATOR: Mel has yet to determine if
the man picked up the Mexican passports by
mistake in security,
as he claims, or if he stole them,
but she needs to tread carefully.
He smells of alcohol and is slurring
his words, but it doesn't mean he's drunk.
MEL: Are you on
medication at the moment?
MAN: Yeah.
MEL: Quite a lot of medication? MAN: Yeah.
NARRATOR: The man has already
told Mel that he's diabetic.
If insulin levels aren't controlled, a
chemical reaction is triggered with
symptoms including
drowsiness and breath smelling of alcohol.
MEL: Okay. When was the last
time you had your medication?
MAN: Medication was last night
in airport, I inject myself.
But right now, little later I will test.
MEL: Okay. Well, I can
get that tested for you now.
MAN: Yeah.
MEL: Would you like that?
MAN: Yeah.
MEL: Okay.
NARRATOR: But before Mel can
investigate further on whether
or not the passenger picked
up the passports by mistake,
she wants paramedics to check him over.
MEL: His sugar levels are a little
bit high, not too much of a concern,
but he does need to have
some insulin at this stage.
NARRATOR: Mel still needs to decide
if the passenger is telling the truth.
MEL: Attention transfer desk teams, if anybody
reports a missing passport for a mother
and child, Mexican
passports, please alert.
NARRATOR: Mel urgently needs to
track down the owners of the passports to
corroborate the man's story.
But there's no guarantee the
two passengers are in Dubai.
MEL (off-screen): They might be in
the United States, they might be here.
If they're not on the same flight
as him, then it literally is a needle in
a haystack situation.
NARRATOR: In Customs, having discovered the
empty packaging for injectable prescription
drugs, it's the missing drug itself which
is now the urgent focus of Hassan's search.
MAN (off-screen): Beauty cream.
NARRATOR: The trader's second
bag is stuffed with boxes that
say they contain cosmetics.
HASSAN: There's
something wrong with this.
MAN (off-screen):
That's a beauty cream.
HASSAN: But what's
contained is different.
Okay. So here are the injection.
NARRATOR: The injectable drugs are hidden
inside cosmetics boxes and match the empty
packaging Hassan found earlier.
HASSAN: Yeah, it is contraceptive
injection, so these are matching the
packages that I found earlier.
It's the same.
As you can see, it's full of injections.
It's a way for smuggling things.
NARRATOR: Hassan is now more
determined than ever to get the full story
from the cosmetics trader.
HASSAN: How do you not know
about this? What is inside these boxes?
Why did you hide this?
HASSAN: I'm asking about the injection and
why didn't declare it from the beginning.
So, he didn't give me any answer.
NARRATOR: It's illegal to bring
injectable contraceptives into Dubai for
sale without import paperwork detailing
the product's origin and ingredients.
HASSAN: He completely ignored all the right
procedures and he doesn't have any kind of
like documents and he does not have the
right to carry this kind of medication,
and he didn't, he broke all the law.
NARRATOR: Worse still, Hassan believes these
prescription drugs were destined to be sold
in Dubai under the counter.
HASSAN (off-screen): I believe that he was
intending to sell these drugs in our black market.
NARRATOR: And if the
contents of the bottles prove to be fake,
they could be as lethal as any hard drug.
HASSAN: It would be my worst nightmare
if one of these had entered our country,
because this can cause death, you know?
NARRATOR: The smuggled bottles of
injectable prescription drugs are seized,
along with the 600 tubes
of undocumented cosmetics.
HASSAN: We're not sure about
the ingredients inside these injections,
so we have to send these to the
Ministry of Health to be checked.
NARRATOR: It's only when they tally up
the bottles of injectable drugs that they
realize the scale of the catch.
The total haul is staggering.
2,000 bottles of undeclared and
undocumented prescription drugs.
HASSAN (off-screen):
He was taking a big risk.
Our job here to stop these kind of things
to enter our country in illegal way.
NARRATOR: If the trader
provides the import paperwork needed,
the drugs are not illegal, and
he can bring them into Dubai.
HASSAN: He had to
bring it, otherwise it will be destroyed.
NARRATOR: Hassan's intervention
has stopped thousands of potentially
dangerous prescription
drugs flooding the market.
HASSAN: It's always a possibility that
2,000 people whose living in our country to
be like harmful with these kind of
medicines, fake medicine maybe.
This is a big bust.
NARRATOR: In Concourse B, Mel is taking the
passenger found carrying two passports that
don't belong to him to her office.
He isn't going anywhere until she has more
evidence to back up his story that he picked up
the two Mexican passports by mistake.
MEL: I wanted to check the inbound
flight details from San Francisco,
and I found exactly the same names that
have traveled from that flight for the two
passports that the
gentleman was in possession of.
So that's one mystery solved.
It validates Mr. (bleep)
explanation that he picked them up.
NARRATOR: This isn't the first time Mel
have heard of passengers mistakenly picking
up passports that don't belong to them.
MEL (off-screen):
It seems feasible.
It does happen.
We do get passengers picking up
their items very quickly and then they've
obviously got a connecting flight
to connect onto, so they're in a rush.
NARRATOR: Mel is now satisfied
with the man's story and books him
on the next flight to Islamabad.
MEL: Now the next hurdle is to
try and find these passengers.
It looks like they
are supposed to be entering into Dubai.
We might catch them in the immigration because
obviously they cannot enter without any
travel documents.
Hello?
NARRATOR: Mel doesn't
have to wait long for news.
MEL: Where are they?
Oh, brilliant.
Okay, alright.
I'm on my way, yeah. Bye.
NARRATOR: The passports' owners, a mother
and her young son have been stranded in
immigration since the San
Francisco flight landed three hours ago.
MEL (off-screen): I've got
the two passports in hand.
We're almost there.
I'm sure they're pretty worried.
Carla? Carla?
And Patrice?
WOMAN: Patricio.
MAN (off-screen): Patricio.
WOMAN: Thanks!
God bless you.
MEL: You know what happened?
WOMAN: No.
MEL: They were in
the screening trays.
WOMAN: Where? MEL: You
know when you go through security?
WOMAN: Uh-huh.
MEL: They were in the tray. WOMAN: Really?
MEL: Yes, and somebody by mistake
picked them up. WOMAN: Okay. Ah, oof!
MEL: Okay. So always,
always keep it with you.
WOMAN: Yes, ah, thank you!
WOMAN: I was very afraid.
I'm really grateful.
MEL (off-screen): She's on her way now,
absolutely ecstatic that we've managed
to get the passports to her.
A great feeling.
NARRATOR: And the other passenger, now
vindicated, finally jets off to Islamabad.
MEL: A little bit of
an unusual situation and, of course,
we just need to sometimes try and get those
jigsaw pieces in place and make sure that we
get the right outcome.
NARRATOR: In the race to increase capacity
to a 100 million passengers a year,
Dubai has invested in $1 billion
dollar extension to Terminal One.
After three and a half years
and 50 million man hours,
the 1.6 million square foot
Concourse D and mile long
rail link are finished.
Now, Concourse D faces the ultimate test.
MYLES: Today is the,
the day, the most important day.
This is the handover.
NARRATOR: Today, Concourse D is
scheduled to be completed and handed over
by engineering projects to the airport.
But only if it gets the royal seal of
approval from the owner of Dubai Airports,
His Royal Highness
Sheikh Ahmed Al Maktoum.
MYLES: Worst case scenario is if he's not
happy with what we've done here it's going to
be a huge problem for everyone,
so we have to deliver 100%.
NARRATOR: Myles must make a critical final
check of the royal inspection route in
Concourse D before the
sheikh arrives in two hours.
Everything should be finished, but
Myles is barely inside the building
before he runs into chaos.
MYLES: You can hear all this noise around
and it has to be like an operational airport.
It has to be no construction.
NARRATOR: In the atrium,
the start point for the royal inspection,
things are clearly behind schedule.
MYLES: They're doing some last minute
cleaning, but this was here last, last night,
and it was meant to be gone.
We've only got just over two hours before
His Highness arrives and I mean this is not
exactly expected, so we
need to get it out quickly.
NARRATOR: But the cherry
picker isn't the only problem.
MYLES: The biggest concern is what I can hear
now is alarms because the doors are opening
with contractors walking through.
NARRATOR: It's the hordes of
contractors triggering the door alarms,
not the alarms themselves
that are the problem.
MYLES: The whole idea is
with construction complete.
We're not here to come and make it
look good, we want to make it operate.
NARRATOR: Myles must clear the contractors
and equipment out of Concourse D,
or it'll be in no fit state
for the royal inspection.
A worried Myles summons his
senior contract manager, Henck.
MYLES: Come on!
I'm just walking up to
the information kiosk now.
Can we meet up there?
Yeah, alright.
I'm two minutes away.
NARRATOR: The kiosk is in the new APM station,
which links Concourse D with Terminal One
and is a crucial stop on the
Sheikh's inspection route.
But Myles is confronted with
more contractors behind schedule.
MYLES: Yesterday we had the problem of this
information kiosk which wasn't finished,
and this is what I can hear grinding away.
NARRATOR: The building's seven electronic
information kiosks will be vital to help up to
200,000 passengers a day navigate
between the station and the 32 gates,
but this one is still in bits.
MYLES: Look, we're
meant to have a touch screen panel here.
The power was meant to be connected
up, yeah, and we're expecting blue lights,
information kiosk.
We're expecting the floor to be in.
So, this is going to stand out here like
a sore thumb if it's just left like this.
NARRATOR: With less
than two hours until the sheikh arrives,
Henck must come up with
a quick fix and fast.
HENCK: I think the only thing
we can do is just finish all the tiling.
MYLES: No, I want to
put a screen in there.
We've got to dress it up.
NARRATOR: Disappointing his
royal client on handover day
doesn't bear thinking about.
Myles's job could be at stake.
He's the man who'll be
responsible for any failure.
MYLES: I really, I'm not
happy about this one at all.
Okay, guys, come, come on!
MAN: Bring the material here.
MYLES: Bring it over
here, bring it in.
Can we get these signs up as well?
HENCK (off-screen): Yes,
they're working on it, so.
MYLES: This blue
sign is really key,
because no-one will know what that is.
That's why we need to see what it is.
NARRATOR: Miles is forced to make the
best of a bad situation with some hasty
cosmetic set dressing.
MYLES: We'll get the screens put in but,
again, they're not going to power them up,
which is disappointing because
with the map of the building it looks
really quite impressive.
So unfortunately,
this one's not gonna make it
and I've yet to walk the rest of the area.
NARRATOR: He can't afford to
find any more problems,
or the building won't get royal approval.
MYLES: This has got
to be cleaned up.
They've just put grease on here.
NARRATOR: Even the smallest of
unfinished details is now racking up
Myles's stress levels.
MYLES: Oh gee!
So, you've got five clocks here from around
the world, and if they all read the same
time it's such an obvious failure.
It's a detail that can't be missed.
Seeing what I'm seeing now, my
worries are going through the roof,
and we need to quickly
address these things.
NARRATOR: With time running out, Myles heads
to the next planned stop on the sheikh's
inspection, one of the 37 restaurants.
But the reality of
what lies ahead is grim.
MYLES: I can see no lights on.
I can see the bar top
is not done, the floor.
There's no furniture in here.
We are less than an hour away and this
does not look like a finished restaurant.
NARRATOR: Myles must now consider
how best to salvage the situation.
Should he take the unfinished restaurant
off the sheikh's inspection route?
MYLES: There's no point in bringing
him here to see a half opened restaurant.
There's wires hanging out.
It doesn't take a brain surgeon
to see that this is not ready at all.
This is embarrassing. There's no
way they can pull it off now, so I think
we'll have to bypass
this part of the walk.
NARRATOR: Downstairs, Dubai
Airport CEO, Paul Griffiths,
is preparing for the sheikh's arrival.
PAUL: This is a very significant day for
Dubai, because Sheikh Ahmed is coming
to inspect Concourse D for the first time.
Obviously it's a pivotal
moment, and it's no formality.
NARRATOR: With an unfinished
restaurant and half built station kiosk,
the concourse is now at real
risk of failing to get royal approval.
The chances of Myles handing over a finished
building today are fast slipping away.
MYLES: At the end of the day we
don't try and achieve below average,
it has to be finished and above
average and that's just not done, right,
so it's a failure.
NIZEL: Go ahead!
NARRATOR: Out on the ramps,
the next two flights for
Nizel Fernandes are the
kind every dispatcher dreads.
NIZEL: Oh, it's
going to be hell!
NARRATOR: $20 million cash is being
shipped on the next flight to Heathrow.
(radio chatter)
A high stakes busy
departure that's notorious for
having problems on the ramp.
NIZEL: We have 499
passengers with 584 bags.
Now that's a lot of bags, not
to mention we have $20 million
being transferred on this flight.
NARRATOR: But first,
Nizel must deal with the Hong Kong flight.
NIZEL: Come on!
NARRATOR: It's waiting for
one of the most time critical
items any airline can transport.
NIZEL: Now if I go through this manifest,
I can see one particular one, human eyes.
Wow!
NARRATOR: The eyes are from
Sri Lanka and it's crucial Nizel gets
the temperature controlled box
on board without delay.
NIZEL (off-screen):
I don't want any mishaps.
I don't want it to slip out of my hand.
I'm going to make sure I personally hand
it over to the purser to make sure it is
loaded safely into her cabinet.
Lisa, can you take care of
this human eyes, please.
It's actually very common on Emirates.
Every other flight with a lot of
live organs being transported.
Mostly it is eyes, which are donated.
Poppy, we are okay to close.
NARRATOR: The Hong Kong
flight is dispatched on time,
but Nizel can't take his eye off the ball.
His next time critical cargo, the $20 million,
must make it onto the Heathrow flight.
NIZEL (off-screen): It's not
a normal flight for anybody.
Extra pressure on us to
make sure it goes on time.
NARRATOR: Even in an age of electronic
transactions, cash in the billions,
often dollars,
is shipped around the globe.
The $20 million for Nizel's Heathrow flight
is stored at the airport in one of the most
secure buildings in
the United Arab Emirates.
From here, Emirates Group Security
can process and ship up
to $1 billion dollars hard
cash every day.
MANU: Here at the cash
center, Dubai Airport, and we process cash
for banks all over the world.
It's segregated into different denominations,
and we pack it for further shipment to the
central bank and Federal Reserve.
NARRATOR: Manu has just
60 minutes to get the $20 million counted,
packed and on the way
to Nizel on the ramps.
MANU: Turnaround time
is very critical.
We have to meet
those deadlines and the shipment needs
to be out latest within one hour.
NARRATOR: They can't risk
dispatching any cash late.
Currency markets fluctuate minute by minute,
so if a cash shipment misses a flight,
the delay could translate into a
huge financial loss for a client.
MANU: The time is critical, because
the cash that we possess has to reach a
particular destination because
any delay will impact the customer.
NARRATOR: The $20 million for the Heathrow
flight is being counted and sorted by the
world's biggest cash processing machine.
MANU: It costs around $2 million,
and it processes 80,000 banknotes
per hour and 1,800 notes per minute.
NARRATOR: Despite the time
pressure, all notes must be checked.
This machine identifies around
$20,000 worth of fake notes every year.
MANU: If you see these
counterfeits, these are very good quality,
and there is one note which is real
from one side and fake from another side.
They have actually cut this into two, from
one real note, they managed to make two
counterfeits,
one side original, other side counterfeit.
Now, since we are running short of time
and within half an hour we need to move all
the entire money, so we have to
bundle it and send it out to aircraft.
NARRATOR: The $20 million has
been rushed to the vault for packing.
Every move is scrutinized by CCTV
cameras, just in case anyone is tempted
to swap out a bundle
of cash from the bags.
MANU: These cameras are 24 by
seven monitored under our control room,
and the process is being
watched and monitored.
Both the sides of the bundles are
shown under the camera, that ensures
the real denomination
is going into the bag.
NARRATOR: Even after working
here eight years, the vault still retains
the wow factor for Manu.
MANU: This room is incredible,
and each rack contains 1,200 such bundles,
that contains 1,000 notes each.
The value of cash
over here is mind blowing.
In my hand is over
$1 million, which is incredible.
NARRATOR: Manu's team have just ten
minutes to finish packing the $20 million
shipment if it's to
get to the ramp in time.
MANU: I hope
everything is ready.
NARRATOR: If the cash misses
the Heathrow flight, the airline will be
stung with a hefty financial penalty.
MANU (off-screen):
Now we need to dispatch this to the ramp.
If we don't meet the departure time, where
the cash has to be reached to the destination,
we get heavily fined for those delays.
Guys, please make it fast.
Getting late!
NIZEL: Only one.
NARRATOR: On the ramps,
Nizel is on standby,
waiting for the armored truck.
MANU: Come on guys.
Let's move!
NARRATOR: He must get the cash away on this
slot critical flight on time or the airline
risks a second fine for
late arrival at Heathrow.
NIZEL: Any delay at Heathrow
Airport, Emirates is fined heavily,
and it will be twice the fine because we
have the money not being delivered on time.
Now this is getting very critical for me.
NARRATOR: And already EK3 to Heathrow is
living up to its troublesome reputation.
NIZEL: 366. Are we missing or?
Which one, tell me?
I am missing a lot of cargo units.
It's not a good start.
NARRATOR: With 14 tons of cargo still to
load, along with the mega cash shipment,
EK3 is shaping up to be
Nizel's worst nightmare.
NIZEL: For any delay, and especially
on a delay on an EK3 with 20 million,
I would definitely be into a big (bleep).
NARRATOR: The $20 million
cash arrives on the ramp for Nizel's
time critical Heathrow flight.
NIZEL (off-screen): I need to make sure
they have the necessary paperwork for
transporting $20 million, the consignment
number is what we are expecting on the flight,
make sure the boxes are
locked with a secure code,
and only then we can load
them onto the aircraft.
Alright, we have a total
of ten bags, correct.
You want to show me the seals.
NARRATOR: The cash boxes are
secured with tamper proof security seals.
NIZEL: Two boxes you have it?
NARRATOR: And tagged
with a consignment number which Nizel
must check to ensure
it matches the paperwork.
NIZEL: Yes, yes,
alright. 350 and 421.
Alright. That looks good.
You can close it.
Do you want to take it there now?
MAN: Yes.
NIZEL: So that we can load it up.
Yeah, all good.
Go ahead!
NARRATOR: $20 million cash
slides into the A380's hold.
The notes won't be seen
again until the client in London breaks
open the security seals.
NIZEL: Okay, boss.
Thank you very much for your help.
NARRATOR: But there's
no guarantee the cash will leave on time.
24 minutes before departure,
containers with the 584 passenger bags
are yet to be loaded.
NIZEL: We have now 24 minutes to departure,
and we are looking on a critical side,
where we need to load
all of these containers.
All of these containers
need to be loaded onto the aircraft,
so it's looking very, very tight.
NARRATOR: Then bad
news from the gate.
(speaking native language)
NARRATOR: Nizel must offload
bags for one of the 499 passengers.
NIZEL: I'm in the process of offloading
bags for a passenger whose visa is not
valid to go to UK.
Now we got two bags off.
I need to check them.
I've got now two tags
I need to tally here, 811626, 811626,
811625, 811625.
Those are our bags,
they're good to offload them.
Okay, okay, okay!
It's done, done!
NARRATOR: 20 minutes
until this slot critical
Heathrow flight must depart.
NIZEL: You take it.
NARRATOR: It's
all hands on deck.
NIZEL: You take
this, I'll put.
Go, go!
What else can we?
NARRATOR: Five minutes to departure,
and the last two passengers finally board.
NIZEL: Okay to
close, okay to close.
Thank you! Bye-bye!
NARRATOR: 498 passengers and
$20 million push back for
the seven and a half hour flight to
Heathrow with one minute to spare.
NIZEL: We have
made it on time.
On sched, thank God!
NARRATOR: It's judgment day
for Myles and Concourse D.
In 60 minutes, the building will be
inspected by the owner of Dubai Airports,
His Royal Highness,
Sheikh Ahmed Al Maktoum.
MYLES: Ultimately, if you've invested
billions of dollars into a project and you're
coming in here to see it for the first
time, and looking at it to be complete,
you would expect it to be A1.
You would not expect anything less.
NARRATOR: But right now, parts of the
inspection route are still construction sites,
although the unfinished
restaurant is finally a hive of activity.
Is it too little too
late for a frustrated Myles?
MYLES (off-screen): They're
still bringing furniture in?
MAN: Yes, unfortunately.
It came in last night,
but unfortunately it wasn't
actually brought up until, it was
delayed down there, so we're just.
MYLES: Do you genuinely think
you can get it done in time?
MAN: Yes, we can get it
done in time. We'll be ready.
NARRATOR: Myles can only hope
that they can shift 60 pieces
of missing furniture in less than an hour,
otherwise it'll be
the latest in a series of embarrassments.
MYLES: Oh, I'm not convinced
that they can do it, to be honest.
MAN (off-screen): Things
perfectly straight, yes?
There's more, if we
can all go back. Come on!
NARRATOR: There's better
news back at the APM station,
where contractors have managed to
wire up part of the information kiosk.
MYLES: Ah, the lights are on.
Look at that!
That's good news, right?
They've just put the power on
for the lights, which is fantastic.
Miracles happen, right?
NARRATOR: Along with the kiosk,
one of the multi-million dollar trains
must be ready at the platform
for the sheikh to inspect.
It also needs to be fully operational should
the royal entourage decide to use it to
get back to Terminal One.
MYLES: We know it's a very tight
schedule, so we're going to offer
the trip in the train.
NARRATOR: But, 30 minutes
before the sheikh arrives,
train contractors are still running tests,
and they've just
diagnosed a problem, a fault with a sensor
controlling the opening
of the train doors.
BEN: We have a few glitches
on the, on the system.
We just have to run it a couple
of times to just get it cleared out.
The train's on its way back now.
Fingers crossed all is good.
NARRATOR: If the door fault
isn't fixed, the train will be off limits
to the sheikh,
another potential toe curling
moment for Myles in a
building that's scheduled to be
finished and handed over today.
WOMAN (over speaker):
The train is arriving. Please stand clear.
NARRATOR: The team wait anxiously
to see if the train door sensor has reset.
It's partially worked,
but now the platform doors aren't opening,
and Myles' problems
don't end on the platform.
The odds of getting the information
kiosk working are now stacked against him.
(speaking native language)
HENCK: Clean up.
Clean up. Too late.
No, we can't make it.
We won't make it.
We're running out of time.
Can't have the VIP visit like this.
NARRATOR: Despite Henck
overseeing teams of contractors to get the
lighting for the kiosk working.
HENCK: Time is ticking, and we can't
change the clock. We can't turn it back.
NARRATOR: With less
than ten minutes until the sheikh arrives,
they've not run out of time to fit
the electronic information screens.
MYLES: It is disappointing,
to be honest. Clean it up.
We're gonna have to
put blank panels where the
screens are meant to go.
They've got the lights working but,
at the end of the day, it's a shame.
Too little too late, you know?
NARRATOR: Time's up.
It's high noon for Myles.
Downstairs, Paul Griffiths
is off to meet the sheikh.
Over the next 30 minutes, one of the most
powerful men in the United Arab Emirates,
His royal highness, Sheikh Ahmed
Al Maktoum, will inspect Concourse D,
and he's a stickler for detail.
PAUL (off-screen):
He's very hands on.
He's the key decision maker
here in Dubai, and if there's
something he doesn't like we'll
have to fix it, that's for sure.
NARRATOR: As Myles's boss, Suzanne Al Anani
is only too aware if things go badly jobs
are on the line.
SUZANNE: His Highness
wants all of us to deliver.
We must deliver because there is
no room for having a second go at it.
If we don't deliver, there
are a lot of repercussions.
NARRATOR: At Concourse D,
Myles's fate hangs in the balance.
His Royal Highness,
Sheikh Ahmed Al Maktoum, owner of
Dubai Airports and Emirates Airline is
starting his make or break inspection.
With jobs on the line,
the stakes couldn't be higher.
MYLES: From the minute he walks into this
building on the open level from the minute
he walks out, he's got to be
happy, and this is what it's all about.
We need to make him happy,
and it's, overall it's his building.
NARRATOR: The royal seal of approval is
critical today if Dubai International is to
achieve its ambition.
SUZANNE: This way,
Your Highness.
NARRATOR: Of reaching
100 million passengers a year.
Failure to meet that
ambition is not an option.
SUZANNE: There is no impossible,
there is no I cannot do.
We have to do it.
There is no place for
failures in the Dubai.
NARRATOR: For the next 30 minutes,
Myles can only hope the inspection
runs its course without incident.
The royal entourage heads over to the
gates, which will service 100 airlines and
18 million new passengers.
MYLES: It's pretty nerve
wracking, but I think so far so good.
SUZANNE: Alright,
this one, open lounge.
NARRATOR: Five minutes
in, a heart stopping moment for Myles.
An alarm triggers.
Thankfully, it's not a fire alarm but a door
alarm working normally as the inspection
crosses secure areas.
MYLES: Yeah, unfortunately the sequence is
because we're going between arrivals and
departures the alarms will go
off, so it's something we can't stop.
NARRATOR: The royal inspection
continues its relentless march through
Concourse D into the new train station,
and past the half built information kiosk.
Suzanne keeps the sheikh's
attention on one of the station's new
multi-million dollar trains.
SUZANNE: You will have arriving
and transferring within the building,
and you have arriving and going to T1.
NARRATOR: The royal entourage presses on
to the last stop on the inspection route.
So far, Myles's luck is holding out.
MYLES: That did very well.
They didn't notice the
kiosk, which is fantastic.
NARRATOR: But with seven minutes
to go, he isn't out of the woods yet.
MYLES: We've only got the last
stretch to go and fingers crossed.
NARRATOR: Just ahead lies his other
major concern, the unfinished restaurant.
SUZANNE: Hi guys!
ALL: Hi!
SUZANNE: Anything cooking?
NARRATOR: To Myles's relief, the team have
managed to pull it out of the bag and install
the missing furniture.
MAN: Pleased to meet you.
AHMED: Hello, everybody!
ALL: Hello!
AHMED: Welcome
to the airport!
Time to be customer friendly.
NARRATOR: The 30 minute inspection
ends back downstairs in the main atrium.
His Royal Highness, Sheikh Ahmed,
must now decide if Concourse D
gets his seal of approval.
AHMED: Well, I'm happy, you know,
with, with the team and the, the work.
We're always number one.
SUZANNE (off-screen):
Always, yes, always, always.
AHMED: Always. We have to
keep it up there all the time.
SUZANNE (off-screen): Okay,
thank you, your Highness.
AHMED: Thank you.
NARRATOR: For Myles, today's success is
the culmination of three and a half years
hard graft on Concourse D.
MYLES: I was very worried in
certain areas, but it's a great feeling.
Ultimately, his highness and
the big boss of us is happy.
Today is the highlight of my career.
I think job well done.
SUZANNE: Yeah. I'd like to thank
everybody, thank all the teams.
You know, guys, you've done a good job.
PAUL (off-screen):
Yes, brilliant.
SUZANNE: Wonderful
job, thank you. Thank you.
NARRATOR: A yes from the sheikh means
the newly completed Concourse D now puts
Dubai International on track to
achieve its ambition of reaching
100 million passengers a year.
PAUL (off-screen): This is an incredibly important
step in the development of Dubai Airport.
We've got the thumbs up for Concourse
D, but my head's already around the next
challenge, and that is how we are
going to get this airport to 100 million.
Captioned by Cotter Captioning Services