Undercover Boss (2010) s05e01 Episode Script

(Male announcer) Since the premiere of Undercover Boss, more than 60 bosses have given away nearly $6 million I have a check.
$250,000.
Oh, my God.
(Announcer) and implemented sweeping, company-wide changes As a company, we're actually going to restore the 401K.
It's a $1 million expense.
(Announcer) to benefit the lives of more than 40 million employees.
Whoo! Some people, I just want to punch them in the face sometimes.
(Announcer) But not everyone deserved to be rewarded.
I know how to grow some really good weed, if you're really interested.
It's not wrong of me to hate people.
(Announcer) Tonight, the latest boss to put it all on the line is Randy DeWitt.
Oh, my God! [Laugh.]
You look so weird! (Announcer) CEO and cofounder of Twin Peaks, one of the fastest-growing themed bar and grills in America.
[Rock music.]
What can I get for y'all? (Announcer) By going undercover - Looking for Marissa.
- Hi.
Hi.
How are you? - Are you Marissa? - Yes, I am.
- Are you ready? - I am.
(Announcer) this laid-back Southern gentleman will meet the employees that keep Twin Peaks on top.
Look out! [Glass breaks.]
Ahh.
[Giggles.]
Sorry about that.
You get a lot of people that come in here that wanna take you home, give you offers to sleep with you.
- That wanna hang out - Really? - Yeah, dude.
- God.
You'd be surprised.
(Announcer) When he discovers a major threat to his employees Can you come help me? Absolutely.
(Announcer) he's forced to bring in a secret weapon.
Hey, man! (Announcer) Former Hooters CEO and Undercover Boss alum Coby Brooks Whoo, doggy! Oh, they look tasty.
(Announcer) who's no stranger to controversy, to go undercover and try and see what's really going on.
[Ice rattling.]
I saw you shaking a drink.
That's the best thing blondes can do.
This guy is being a jerk.
(Announcer) But what will happen when Coby takes things too far? Little over the line, isn't it? If that's the way you feel.
I think you need to leave.
(Announcer) Find out next, on the season premiere of Undercover Boss.
Undercover Boss 5x01 - Twin Peaks Original air date September 27, 2013 (All) Welcome to Twin Peaks! [All cheer.]
(Announcer) Headquartered in Dallas, Texas, Twin Peaks is a rustic-themed sports bar that has 40 locations across America and brings in more than $100 million in annual revenue.
There you go, sweetheart.
(Announcer) Sitting at the top of this casual dining empire and its 3,000 employees is one man.
- These girls yeah.
- They look great together.
I'm Randy DeWitt, and I'm the CEO and cofounder of Twin Peaks Restaurants.
- Good morning, Audra.
- Good morning.
(Randy) Twin Peaks is a high-energy Mountain-themed sports bar.
We have an expression at Twin Peaks it's a place where you can let your man out.
[Cheers and applause.]
When you go into Twin Peaks, it's a mountain lodge.
And what would you want to have there? The coldest beer possible.
Of course, it's brought to you by a very attractive Twin Peaks girl.
The Twin Peaks girls are very important to the restaurant.
All right.
[Laughs.]
(Randy) They have to be playful, energetic, attentive, knowledgeable, and sexy.
We ask our girls to schmooze with the guests, but we define schmoozing as flirting without intent.
How far do you push the sexy part? We wanna have a very wholesome environment for our employees to work in, and we're pretty careful.
We have 40 Twin Peaks restaurants open today.
We're opening about two per month, and we will triple in size within the next three years.
We're headquartered in Dallas, Texas, and now we're expanding all the way as far southeast as Florida, as far north as Chicago, and have planted a flag on the strip in Las Vegas.
The term "breastaurant" is sometimes applied to our brand.
It just makes me laugh.
I don't feel offended by it.
But we don't use it to describe ourselves.
We have some direct competitors like tilted Kilt and Hooters, and we feel like we're the best brand in our category.
So my friend Coby Brooks used to own Hooters, and he sold the company.
Six months later, called me up and said, "I'm admiring what you guys are doing" "and would like to buy a large territory" "to develop Twin Peaks in the southeast.
" Hi.
Scotty.
How are you? Scott, Jimbo.
Yeah, I'm going good, man.
- How are you? - Pretty good.
I saw the episode when Coby was CEO of Hooters, and things did not go well at all.
Go! Whoo, doggy.
Who doesn't want to spend the rest of the afternoon with me? (Randy) I think he handled the situation extremely well.
Coby may not realize it, but he is a mentor to me.
I'm in contact with Coby when I have a tough decision to make or I just don't know what to do next.
I grew up right here in Dallas, Texas, from a fairly large family.
There were six children.
I realized I was destined to be a cook and a foodie when, one Christmas, one of my sisters received an easy-bake oven.
I was fascinated by this piece of equipment.
I saw my future as owning my own restaurant.
- You want a cup of coffee? - Yeah.
Anybody want breakfast? Probably.
They're probably not up yet.
Hey, Amanda, Chrissy.
Come on down and have some pancakes.
Hey.
The name I have to give it up to my wife.
She goes, "just call it Twin Peaks", "and make it tongue-in-cheek.
" You know, and I just laughed out loud, and I said, "we're done.
That's the name.
" I'm on the road for a solid week, and I'd love it if you could hang around and swim with us this afternoon.
- What do you think? - Mm.
Okay.
Teenager.
Twin Peaks is on fire.
You know, we're growing very fast.
I'm gonna be looking out for whether or not we're fulfilling the brand promise and we're taking care of our employees.
You kind of look like a mature Bieber there.
As in leave it to beaver? [Laughs.]
No.
Justin Bieber.
No, let's not go there.
So I'm going undercover to assure myself that the culture is keeping up with our rapid growth.
While undercover, I'll be posing as Eric West, an aspiring entrepreneur competing to win funding to start his own business.
My coworkers will be told that they're on a reality show that gives people access to jobs that are normally off-limits.
[Light music.]
[Laughter.]
[Muffled.]
Oh, my God.
[Laughing.]
You look so weird.
You look younger.
I am younger.
Is that your real hair? No, it's a wig.
It is not It looks so cool! A wig.
The Twin Peaks brand promise is that you're gonna get a beautiful Twin Peaks girl coming to your table, so I'm prepared for a customer to say, "get this doofus away from my table" "and bring me a Twin Peaks girl.
" That might happen.
I'm in Webster, Texas, today, and I'm gonna be learning how to be a server.
I want to see how hard it is to do this job.
I expect a few simple things out of the Twin Peaks girls we want them to be playful, energetic, attentive, knowledgeable, and sexy.
Marissa - Hi.
- Looking for Marissa.
- Hi.
How are you? I'm Marissa.
- Are you Marissa? Yes, I am.
So I'm a server here at Twin Peaks, so I'll be taking you through what I do on a daily basis here.
- Are you ready? - I am.
[Chuckles.]
Eric, he gives you a robot vibe.
Like it feels like you want to do the robot when you talk to him.
Okay.
This is Eric.
"Hello.
" "Hel-lo.
" You gotta spray yourself.
It's called pure seduction, but I think it's called "pure erection," 'cause it smells freakin' amazing.
Good.
Ready? Okay.
So pretty much what we're gonna do is just we're gonna listen to what the manager has to say and find out where our sections are.
Okay.
Uh, Marissa, do I just sit down and be one of the girls? Yeah, you can have a seat with me, baby.
Okay.
[Laughter.]
Don't be scared, boo.
Don't be scared.
[Laughter.]
- Hi.
- You guys are hi.
All right, good morning, ladies.
Everybody's attention.
Hey.
Over here, please.
We have 15 girls on the floor today, and we will go by the ranking today.
First pick today is Desiree.
Whoo! I'm here.
[Laughter.]
They go by ranking.
You have to look good.
You have to be in shape.
After Desiree is Ashley.
You have to do this every day, pick pick your section, every day, right before work? Yeah, this is what we do every day.
So you're ranked number one, number two, and you're - Like fifth.
- Fifth? - Apparently, I'm not up to par.
- You're still awesome.
But you are, though.
How do you it's crap? Yeah.
It's all politics around here.
They base you on your hair, on your makeup, - on your looks, on your fitness.
- Attitude.
On attitude.
Things like that.
Service.
So they pretty much tell you if you're low in ranking, then you look like Chewbacca or something, yeah.
(Randy) I created this performance-based ranking system to empower the girls, but this is not what it's all about.
She left out a lot of things, such as selling merchandise.
Really? Why is that? They give you a ranking, like, if you get in good with the managers, you'll have a good sections in the restaurant - and things like that.
- Yeah.
Ready to make some money? Ready to make our guests happy? - Whoo! - All right, let's do this.
I need to do a better job of making sure that our managers are properly trained so the girls don't get frustrated with the ranking system and to ensure it works the way I designed it.
You can watch me do the first table, - then you can do the second table.
- Okay.
Hi, you guys.
What can I get for you today? For you, sweetheart? What is going on with the no onions? [Laughs.]
Is it a breath thing? Thank you, guys.
That's really awkward.
I'll do the flirting.
You do the business.
(Randy) Look at those delicious cheese sticks.
No, you don't want me touching your food, trust me.
He doesn't mean that.
- That came out wrong, didn't it? - That really did.
It's been a little surprising for me how rusty my skills are.
All right, so now this is all you right here.
You got it? - Should we I.
D.
'em? - It's up to you.
All right, guys.
Welcome to Twin Peaks.
How's it going? Doin' good.
Man, those are some incredible tats.
Marissa's an excellent schmoozer, but I'm a guy.
And I don't know what to say to these guys to make them feel good about themselves.
You guys work at a tattoo shop or something? So let's start with a cold beer or somethin'.
What do you say? Okay.
Bud light.
Comin' right up.
Biggest we got.
Yeah, appreciate ya.
Eric is definitely different.
He's awkward.
Him following me around, he definitely hurt my tips.
Y'all, doing all right? Yeah.
Like you to answer a question for us.
- Okay.
- My friend over here is keen on observation.
Like, they call me fire crotch.
They call you what now? Fire crotch, 'cause I have flames coming out of my Okay.
One little thing I did not like about Marissa she has a potty mouth.
- Hey, daddy, how you doin'? - Good.
I'm good.
I learned was it you who taught me how to do it? Yeah.
Yeah.
[Laughter.]
She uses curse words in almost every sentence.
Have you met Shut The? As in I tried barbecuing the other day.
These guys right here, you gotta talk dirty to them.
They like when you talk dirty.
- Oh, do we? - Yeah.
[Laughter.]
They're, like, really weird-ass people.
Oh.
We do push the edge of the envelope when it comes to being sexy and having fun, but that is just not acceptable to the image of a Twin Peaks girl.
All right, so talk to me.
Any questions on anything that's going on? You know, not just, like, how to do the job, but, like, what really happens in a restaurant like this.
You don't want to interact with the girls more than you should, because they're not your friends.
So when you tell them you're making a really nice tip off this guy, first thing they're gonna do is go over there and start hanging out with that guy and take take your money.
Sounds like it's cutthroat.
Yeah, you have to understand that the ranking report is @#$%.
There's people that don't do a damn thing for themselves but are high in ranking, and the people that do do everything for themselves are low in ranking.
So it's like, "you mean to tell me that" "that skanky-ass ho over there" "looks better than me" And the thing about this place is like, with being almost half-naked, a lot of guys will make you feel really uncomfortable.
- Right.
- What you do here is you wait on your table, so you gotta put on this happy face.
"Hey, guys.
Doin' all right?" "Everything good? Yay!" "I don't even want to wait on him anymore.
" Has anybody ever, like, tried to - Yeah! - get weird with you? Oh, yeah, all the time.
It happens all the time.
Follow you out when you leave at night - or something like that? - Not only follow you out, but you get a lot of creepers.
You get a lot of people that come in here that wanna take you home, give you offers to sleep with you.
- That wanna hang out - Really? - Yeah, dude.
- God.
You'd be surprised.
(Randy) I've always known that a customer might cross the line.
But it might be happening more than I even realized.
Women that work here, we wait tables, we do what we have to do.
We're doing it for school, and we're doing it because we need to pay our bills.
We're not doing it because we like showing our boobs off.
(Randy) I learned a lot today on this job.
There's a bunch of inappropriate behavior going on, and I need to take care of all of it.
It's extremely disappointing to hear from Marissa how much of a problem some of our customers' behavior has been.
I want to find out how a Twin Peaks girl handles a customer who crosses the line.
We train for this.
So I'm gonna engineer a scenario so it happens right in front of me.
I'm gonna need some help for that.
[Phone line ringing.]
Hello? Can you come help me? Absolutely.
(Announcer) Randy DeWitt, CEO and cofounder of Twin Peaks, is a boss undercover in his own company.
- Are you Marissa? - Yes, I am.
(Announcer) So far, he's met a sassy server who's exposed a serious problem in his company.
You get a lot of people that come in here that want to take you home, give you offers to sleep with you.
- Really? - Yeah, dude.
Can you come help me? (Announcer) Right now, he's waiting on a secret weapon to help him with his journey.
I'm calling in my lifeline to bring another set of eyes to my undercover experience.
[Knock on door.]
And there's only one man for the job.
Hey, man! - How you doing? - Good to see you.
Good to see you.
(Randy) Coby's the right person for this job because he's already gone undercover, and he witnessed first-hand inappropriate behavior in one of his restaurants.
Well, how's it going so far, man? I I'm finding out we have some policies that we might want to change.
And, um, I know we train the Twin Peaks girls on how to handle a customer who's wanting to cross the line.
And I just want to see that our training's effective.
And I need someone who's willing to go in there undercover and cross the line.
Okay.
And I think you're the right guy for the job.
I know it's a lot to ask.
Are you feeling it? I'll do it for you, Randy.
- Really? - I'll do it for the brand.
So, you know, Coby, look, I mean, I recognize you right off the bat.
Right.
I'm thinking we ought to shave your head.
Really? Your hair will grow back.
All right, before I change my mind.
- Let's go.
- Yeah, that's right.
All right.
[Rock music.]
Ow.
Ooh, ow! Well, at least my gray is going away.
It's coming off nice.
Last bit, Coby.
We're done.
I think you better do your beard yourself.
[Razor buzzing.]
What do you think? [Laughing.]
Whoa! How'd I turn out? Is that really you? - It's me.
[Laughing.]
- Oh, my God.
So this is what I want you to do.
I'm gonna be a bartender today.
Okay.
So just come in, sit at the bar, and do your thing.
Okay.
All right.
- I gotta go, man.
- All right.
- See you later.
- I'll see you there.
- All right.
You bet.
- All right.
(Randy) Today, I'm in Frisco, Texas, and I'm going to be bartending.
Hello.
How are you guys? (Randy) So at Twin Peaks we have really lively bars, and they sell a lot of alcohol.
We train our Twin Peaks girls on how to handle a customer who wants to cross the line.
Lookin' for Chloe.
Chloe? Right back behind the bar.
Blonde.
Blonde hair.
All right.
So I've asked Coby Brooks to come and be that unruly customer.
I'm hoping that the training has been delivered to this bartender, because we're gonna put her to the test.
This is Chloe.
Hi.
How are you? Eric West.
- Eric West.
Nice to meet you.
- Yep.
- Nice to meet you.
- You look great.
- Definitely first-day ready.
- You know what we're doing today? - Yes, I am gonna - Me? I don't know about that.
You're gonna be "day in the life of me"" - so you're lucky.
- Okay.
Tell me about you.
Um, well, I mean, I'm originally from California.
I'm going to school.
I'm going to school for accounting and finance.
But I'm a bartender here at Twin Peaks.
So my responsibilities are making everyone's drinks.
So that's my responsibility.
So basically, whenever a guest sits down at our bar, you say, can I get you a dirty blonde or a naughty brunette? - Okay.
- Okay? Hi! My name is Chloe.
Did you want something to eat? Can I get the, uh Hangover burger? Okay.
I'll get that right out.
(Randy) When I first noticed Coby sitting at the bar already, wow, my heart started to beat a little bit faster.
Chloe.
Hey this has this has eggs on it? Yeah.
Is that the hangover? I'm allergic to eggs.
I can't eat eggs.
- Oh, no! - What do you recommend? I recommend do you like chicken? A chicken sandwich? - I'll try it.
- Wanna do that? That I want it just room temperature.
Yeah, it's room temperature.
(Randy) When Chloe first interacted with Robert, who was Coby Brooks, it started off on the wrong foot.
He immediately got into it with her.
I got a little mental phobia thing going on.
I've had three blonde ex-wives.
- Sure.
- Can I get a brunette to wait on me? - Okay.
Right on.
- Is that all right? I'll get Lauren to take care of you.
All right.
I mean, you're hot.
But I just I don't take any offense.
I got a mental block.
Okay, no problem.
- Thank you.
- You're welcome.
Um, the guy with the denim vest - sitting in seat 20 - Yes.
He has an issue with blondes.
So he wants you to wait on him.
- Which is totally fine.
- Yeah.
- So he's gonna - Interesting.
You're gonna wait on him from now on.
Just be really, really nice.
- Okay.
- Okay? So any shots that you usually make is a three-two.
So I just put a three of the vanilla, and I'm gonna cap it.
[Ice rattling.]
Hey, Chloe! I saw you shaking a drink.
That's the best thing.
What now? Saw you shaking that drink.
It's the best thing blondes can do.
- Thank you.
- What'd he say? He said shaking the drink is the best thing blondes can do.
That is not okay.
This guy is being a jerk, okay? I'll give him another chance, but if he pulls anything again, he's - I I'm gonna let the managers know.
- Okay.
Hi.
You're not near as attractive as Chloe.
Not by a long shot.
Sure.
Oh, I'm sorry.
No problem.
(Randy) Every interaction that she had with him, it just started to build and build.
My boyfriend has never seen it before, ever.
Can you believe that? He hasn't seen Mean Girls.
Well, you guys were talking loud enough for me to hear, so I'm just listening.
You learn more by listening.
Oh, no! I don't mind [.]
.
I'm not a [.]
.
I guess he's stereotyping.
Like he was saying I was stereotyping blondes earlier.
Well, seems like we're both in the same boat.
You were saying that wasn't an intelligent conversation.
What's going on? Can you take care of this guy? This guy's being a jerk.
I haven't done anything.
He doesn't want me to serve him 'cause I'm blonde.
That's not bad.
A little over the line, isn't it? He says the only thing that any blonde can do correctly is make a drink.
He's upsetting All right, if that's the way you feel.
Can I finish my beer? (Chloe) Um, no.
I think you need to leave.
That guy is such a user.
This guy is being a jerk.
I haven't done anything.
He's upsetting All right, if that's the way you feel.
Can I finish my beer? Um, no, I think you need to leave.
All right.
I'm so happy, because I just saw our training in action.
I guess I need to find a new watering hole.
Whoo! Is there, like, training you're getting about, like, "how do I deal with these kind of people?" Um, yeah.
There's a lot of things that you have to know how to deal with.
I deal with jerky guys all the time.
- And it's just over the top.
- Once a month? - Once a week? Once a day? - Oh, no.
Probably, like, once a day, there's one, you know, drunk you know, loser, who just decides to make, you know, - rude comments and be disrespectful.
- Yeah.
- Right.
- I mean, if somebody comes up to me and asks, "oh, are your boobs real or fake"" I'm offended.
You know, and I get that so much.
- Guys just don't know where to draw the line.
- Right.
And it's one thing if you're like kind of making, like, rude comments to me.
- I can blow that off.
- Right.
But once you start being a jerk to my other guests and ruining their time, that's when you gotta leave my bar.
(Randy) What an amazing employee.
Okay, we gotta get back behind the bar.
- So let's go.
- Okay, let's go.
(Randy) She knows every nuance of our training.
I'd describe her as grace under pressure.
Look at everybody smiling at the end of the bar now.
I know! [Rock music.]
I'm in Round Rock, Texas, today, and I'm gonna be a bar back.
We wanna be the employer of choice to the attractive girls who might want to work in our restaurant.
So we've designed their position to eliminate any of the heavy lifting or dirty work.
So today, I'm hoping to see that this bar back is dedicated to the cause.
He knows his mission is to support his Twin Peaks girl bartenders.
- Hello.
- Hey, what's up, man? - Kale.
Nice to meet you.
- I'm Eric.
I'm a bar back here.
What we do is clean, basically.
We stock the beer.
You got the mugs here.
First thing we're gonna do is get these glasses set up.
- Just like that.
- Whoa! Just grab it.
Be careful.
Pretty dang heavy.
[Indistinct chatter.]
I'll go ahead and set this one up, and I'll show you the pattern.
We do the handles on the outside, and then two middle ones, the handles will meet, and then it's the same Why does that matter? You know, it spaces them out evenly, so they get colder and colder.
Okay.
Go ahead and grab another rack.
- Got it.
- And I'll let you do the rest, man.
- Oh, man.
- I'm gonna take this one back here.
Oop, no.
On the inside.
- Oh, yeah.
- Handles on the outside.
Then handle inside.
[Clinking.]
Oh, wow.
They get slippery.
You keep it going.
I'll come back and check on you.
Just keep going? [Glass breaks.]
Ohh! Dang.
I'm not sure if Eric has any restaurant experience.
[Glass breaks.]
Sorry.
My bad! This guy's already broken, like, two mugs it's crazy.
All right, I'm gonna take this.
- Cool.
- That job is good to go, yeah.
Remember, man, it's always good to hustle.
Next, we're gonna check these kegs.
Just go ahead and get this right here.
- This one? - Yeah, little baby keg.
What do I do, twist it that way? - Just twist, yeah.
Left - Really? [Groaning.]
- Man, you sure it goes this way? - Yep.
By the time I'm done with Eric today, I want him to have calluses on his hands.
Want him to toughen up, man.
Just be a man, basically.
You gonna take a break or anything? Nah, man, you just work.
You don't take no breaks.
Man, I feel like I went to the gym.
Oh, my God! It's a lot more physical than I thought.
(Kale) Next, we need some more mugs.
The mugs, we're gonna put 'em yeah, right here.
- Usually, in the morning - Oh, I get it.
That goes straight through to the bar.
- Exactly, yeah.
- Just go as fast as you can.
- Keep these mugs cold.
- All right.
I'm gonna go and check the bar.
All right.
I'm movin'.
Ow! [Clatter.]
Yikes.
I don't want that door to open and somebody Watch out! [Glass breaks.]
Ahh.
You're fired.
[Laughs.]
(Randy) Sorry about that.
Fell off the edge there.
Totally my bad.
It's all good, man.
We'll just get you a broom.
- Ay ay ay.
- You have this mug right here.
- It's all broken glass and stuff.
- Okay.
Man [Sighs.]
[Laughs.]
So I break a beer mug, and I knew it was up to me to get it fixed.
- Kale, Kale.
- That bottom one is messed up.
[Giggling.]
But I notice the Twin Peaks girls didn't lift a finger to try to help.
Try to get these so they get some ice too.
Don't you girls want to do this? That's so cute.
Pass.
No chance, huh? No.
(Kale) I need to find a way to motivate Eric, 'cause he's moving so slow, man.
These girls are gonna start yelling at us, and it's not fun.
You're cutting fruit next.
- What you're gonna do - Okay.
- Place it right on the s - Like that? Yeah.
Now you push it There you go, man wow! That's fast.
Yeah, just keep going.
I notice, - when we're in there working - Mm-hmm.
these girls are just standing there talking.
Yeah.
I got so mad at Stacey the other day.
She picks up a box of straws and upside down.
[Giggling.]
Well, that's all they do, man.
They're the personality.
They're the ones that bring 'em in.
An it pays my bills, and it's getting me through school.
And I I'm really grateful for that.
But you know, I think that might make them lazy.
Personally, I know if I ran a business, I probably wouldn't do it like that.
'Cause, I mean, you gotta treat people right.
That's the only thing you can do.
You just hope that they treat you with the same amount of respect that you give them.
Yeah.
Working with Kale today was eye-opening.
We worked really hard.
And we let the girls continue to look pretty, treat 'em like princesses, and they take it for granted.
Like, the girls, they're put on a pedestal, you know.
They're here to attract the guys.
The back of the house, like, we're - we're like the team who, like, keeps them going.
- Yeah.
I've gone to great lengths to make sure that our Twin Peaks girls feel respected.
But, you know, seeing this in action is making me wonder if I'm showing the same respect for the back of the house.
Where you going to school? Right across the street here at the art institute going for animation, man.
- Oh, wow.
- Yeah.
I just like making up characters, you know.
Character development, storytelling.
- Uh-huh.
- You know, I probably wouldn't make a whole lot of money doing it, but it's just something I want to do.
If I can make a living making cartoons, like, that would be a dream job right there.
So your school, how many years is that thing? Three years.
I've been eating grilled cheese and friggin' ramen noodles.
But, I mean, I'm grateful that they gave me this job here, so I'm gonna bust my ass.
I couldn't help but think of myself when I was that age.
I was pursuing my dream, just like Kale.
You know, he's a special employee.
And I sure want to figure out a way to help him achieve his dream.
Well, dude, let's get back to work.
Okay.
Uh, let's get a lid.
Okay.
I'm here in Odessa, Texas, today, and I'm gonna be a prep cook this morning.
After working with Kale yesterday, I realized that we put a lot of focus on the Twin Peaks girls and neglected the people who work in the back of the house.
Today, I'm going into the kitchen to see if those same issues are affecting the people who make our food.
Brenda? - In the back? - I'm Brenda.
- Hey! - Hi.
- Eric.
- How you doing? - Nice.
- Glad to meet you.
Are you ready to have some fun with me? [Laughs.]
I hope so.
I hope it's fun.
What we're gonna do today, we're gonna mix a meatloaf together.
Here's you some gloves, sir.
This is our big walk-in in here.
Very early on, I was a cook.
That was 20 years ago.
We're gonna grab some stalk of celery.
Okay, I'm working.
That's right.
The only cooking I've done since then was making pancakes for my girls.
So I hope I don't cut myself.
So what's your title? My title is kitchen prep.
I run this kitchen, make sure that we have everything that we need and make sure everything gets done and put up.
- Yeah.
- Remember where I showed you where the eggs are? - Yep.
- Go get me 16 eggs.
Is it always this crowded back here? - Yes.
- Okay.
Being in the back of the house, it's a lot more crowded than I thought it would be.
You know, when you look at a design on paper, you forget to draw in where all the bodies are.
Guys, coming through.
(Randy) Seems like we would use - a little more space in here.
- Yes! I would love to see some more space back here.
All in.
Now the fun begins.
I need you to mix this really, really good for me.
My fingers feeling like they're stuck in the snow - or something.
- Oh, no.
You ain't seen nothin' yet.
That's not okay.
My fingertips are going numb.
I couldn't believe how painful that was.
Brenda, can't we use a mixer for this? No.
Eric is mixing the meat loaf like a little baby.
You want to mix it like a man.
Stronger the better.
This is a workout.
(Brenda) The restaurant industry is a nonstop situation.
This is heavy.
Eric is not ready for nonstop yet.
So what's going on in your life? My husband, we've been married for 21 years.
He's a sick man, and I take care of him to make sure he's all right.
What ha what's wrong with him? He has congestive heart failure.
Alzheimer's, Parkinson's disease.
He's had cancer.
He's had 15 surgeries.
- 15? - Yeah.
Who pays for all the medicine? Uh, I pay out of pocket for the biggest part of it, and I get help from the state.
I give up to make sure he has what he needs.
I wake up every day, and I'll pray to God that I have him for another day.
(Randy) Working a prep shift with Brenda, and seeing how happy she is and how much she cares about the food It's just unbelievable that, you know, she has this going on in her personal life and then she can come to work every day.
She's the happiest person in that kitchen.
He's so glad to have you, isn't he? We take the good with the bad.
You know, if she wasn't in that kitchen every morning, that restaurant would miss her very badly.
So I need to figure out a way to take care of Brenda, because she's taking care of us.
(Announcer) The employees think they're going to decide whether or not Eric deserves money to start his own business.
How will they react when the boss reveals his true identity? My name's Randy DeWitt, and I'm the founder of Twin Peaks Restaurants.
Crap.
Really? (Randy) Today, all of the employees have been invited to the Twin Peaks directly across the street from our corporate offices.
They think they're coming to the reality show set to hear the final results.
But, actually, I'm going to reveal my true identity.
- Hello.
- Hello.
Do I know you? You look familiar.
- You don't recognize me.
- Ah You're Eric.
I'm glad you got rid of the highlights.
[Laughs.]
I have a secret to tell you.
My name's Randy DeWitt, and I'm the founder of Twin Peaks Restaurants.
Crap.
Really? You are on Undercover Boss.
No way.
Oh, my God! Marissa, I believe you care about doing the job right.
You just have this one little thing.
My cursing? Yeah.
Have you met shut the? As in [Laughter.]
That's just how I am.
The people that I hang out with, that's just how we talk.
It's how we are.
I want you to change your behavior.
I'm very protective of the Twin Peaks image.
The last thing I want is for people to think we're all about profanity.
Would that be good for business? Possibly not.
And that's something that I definitely am gonna work on.
Good to hear.
We were talking about the ranking report.
- I created the system - Mm-hmm.
with the idea in mind that Twin Peaks girls like yourself would feel empowered.
Clearly, that's not happening.
- No.
- Yeah.
None of us feel like that.
Do you feel like your managers are explaining how that works and what's being graded? No, they don't really explain it very well.
We're gonna fix that.
Yay! There's something else I want to do, though.
I know you're, you know, in college right now.
And you know what I'd like to do is give you $5,000.
Really? But there's gonna be a string attached.
- No cursing? - Okay? [Laughing.]
(Marissa) The conversation I just had, it actually helped me realize that I do need to start having a little bit more self-respect as far as, you know, the way I handle myself in public.
Thank you.
Than you so much.
All the people that know me are definitely gonna see a change, and I do know that this will help me out in the long run.
Kale, working with you was a blast.
I was struggling to keep up.
That that was an eye-opener.
Whoa! Just grab it.
Be careful.
Watch out! [Glass shatters.]
Aah.
I think you're the finest bar back in the company.
Whoa.
Really? That that means a lot coming from you, sir.
And you talked about teamwork all the time.
The Twin Peaks girls, the reason they can shine is because of the work you do.
So I want to make them understand how valuable you are.
They're gonna do what I did with you that day.
They're gonna know what it's like to walk a mile in your shoes.
That's awesome, sir.
That's really cool.
There's something else.
We're gonna have a Twin Peaks "heart of the house" employee of the month.
So we could have a little pin that signified that you were an employee of the month of the heart of the house, but I'm gonna need some help designing that pin.
I think you're the perfect man for the job, Kale.
Well, thank you.
Thank you.
And we're gonna pay you for that, too.
Whoa! I want our marketing department to know what you're capable of.
Because, when they need a graphic artist, when they need some story copy, they're gonna reach out to you.
It's crazy like, I don't think my smile can get any bigger.
I just keep smiling.
That's really cool.
I know you're super serious about finishing school and everything, but how much do you owe in student loans right now? Like so far, I think $53,000.
I'm gonna make sure you don't have to pay that loan back.
All $53,000 of it.
You and you didn't have oh, my God.
Ohh! That is insane.
[Laughs.]
Thank you very much.
I gotta, like, rethink my life now.
This is awesome, like, I mean, Randy's literally helping me chase my dreams.
Thank you so much.
I guess being a bar back is pretty awesome.
I think the girls are finally gonna respect what the heart of the house really does for them, and it's gonna be great for everybody.
Chloe, you embody everything we want in a Twin Peaks girl.
Thank you so much.
Earlier this year, there was a calendar shoot in Colorado, right? - Yes.
- And you tried out for that.
- I did.
- You're gonna be on the cover.
[Squealing.]
[Laughing.]
Oh, my God.
Oh my God.
That is going to be the cover of the Twin Peaks calendar - next year.
- Oh! You're gonna go on a tour of the country.
- Oh, my gosh.
- You're gonna visit almost all of the Twin Peaks restaurants.
And you're gonna get paid for all this.
[Squealing.]
It's a pretty cool deal.
You've told me about your desire to get into the business world.
Mm-hmm.
Chloe, I'm creating an internship in our finance department, and you're gonna be the first intern.
Oh, my goodness.
It's a paid position too.
Thank you so much.
Now I have someone I'd really like you to meet.
Oh! Hello.
How are you, Robert? If that's your real name.
- No.
- Really? My real name is Coby Brooks, former CEO of Hooters.
Oh, my gosh.
I've never been there when a customer crossed the line and a Twin Peaks girl like yourself wanted to get rid of that customer.
Once you start being a jerk to my other guests and ruining their time, that's when you got to leave my bar.
You handle yourself so well.
High-five on that.
[Laughter.]
(Coby) It was great.
I know you're working because you need the money to go to school.
I'm gonna give you $15,000.
- Wha - The other night, you know, I walked out, I didn't leave any tip.
I don't know if you noticed that.
- Oh, we noticed.
- Yeah.
[Laughter.]
We always notice.
So I'm gonna give you your biggest tip probably ever.
I'm gonna match his 15, I'm gonna give you $15,000 as well.
I Thank you so much.
They're doing so much for me, you know.
And they they believe in me.
What they said to me, you know, that just means the world.
They're giving me this opportunity to help me pursue my dreams and my goals, and it just It's just amazing.
Brenda, the way you handle yourself in the kitchen cooking with love.
Are you ready to have some fun with me? [Laughs.]
I hope so.
I hope it's fun.
We are going to create a heart of the house employee of the month, and you're the very first recipient of that award, Brenda.
Thank you.
I'm honored.
The very next paycheck you get is gonna reflect a raise.
It's gonna make things a little easier for you.
I'm also going to create a recruiting program in the heart of the house for future management candidates, and I'm gonna make sure we get Brenda in a development program so that she can become a manager as fast as possible.
Thank you very much.
Brenda, when's the last time you and your husband went on a vacation? - Never.
- You're gonna have one now.
An all-expenses-paid wherever you want to go.
Where do you think that might be? All he's been talking about is coming to Dallas to see the Dallas Cowboys.
I'm gonna send you and your husband on your dream vacation to go see the Dallas Cowboys this season, and you're gonna sit in the owners' suite.
Really? It is the best way to watch a game.
- Thank you.
- It's all right.
I'm gonna need one here in a minute too.
You told me about your husband, and he has health problems right now.
He might have to have another surgery.
I'm just gonna give you $25,000.
I really appreciate it, sir.
There's one more thing that I want to do for you.
What's happening there at your home? I need more space in there, and I need to do some remodeling in there because we have some mold growing in there now.
Ohh.
Because of the rain storms.
I just try to patch what I can, 'cause I can't afford somebody else to do it.
We're gonna fix it.
I'm going to give you up to $100,000 to fix your home.
You serious? That would help out big time.
[Sniffles.]
Can I hug you, please? Right now.
I love you, Brenda.
I love you too.
(Brenda) I was shocked this would ever happen to me.
I'm gonna be able to breathe better and not worry what's gonna happen from one payday to the next.
And I'm gonna have a chance in life with my husband.
I am actually being recognized for what I do.
I am blessed with a great job in my life.