Undercover Boss (2010) s05e05 Episode Script
Menchie's
Since the premiere of Undercover Boss, more than 60 bosses have given away nearly $6 million I have a check for $250,000.
Oh, my God.
And implemented sweeping, company-wide changes As a company, we're actually gonna restore the 401.
It's a million-dollar expense.
To benefit the lives of more than 40 million employees.
Whoo! Some people I just wanna punch them in the face sometimes.
But not everyone deserved to be rewarded.
Someone's not saying something.
Welcome to Moe's! I've had one minute of training.
If you can't do it, then you can't do it.
I know how to grow some really good weed, if you're really interested.
I'm talking, and you come back here.
"I need dipping.
I need dipping.
" Y'all better chill.
Tonight, the latest boss to infiltrate the frontlines is also the youngest in Undercover Boss history.
Oh, my God.
Amit, where did you go? Amit Kleinberger is the CEO and co-owner of Menchie's Frozen Yogurt.
Hi, how you doing? Welcome to Menchie's.
By going undercover - I'm Alan.
- All right.
Nice to meet you.
- How you doing today? - Pleasure meeting you.
I'm feeling great.
How are you? This former Israeli military commander tracks down the employees who keep this company marching forward.
I mean, if you wanna be rude, I guess that could be a twist.
What happens when this by-the-book boss finds a weak link in the chain of command? I feel like pretty people shouldn't have to do anything.
Do you train new team members? Yeah, but I don't really give a [.]
.
Find out next on Undercover Boss.
Undercover Boss 5x05 - Menchie's Original air date October 25, 2013 Have a smiley day.
Based in Encino, California, Menchie's is the largest self-serve frozen yogurt chain in the world.
With stores in 35 states and 8 countries, this dessert dynasty sells more that 30 million cups of yogurt a year.
The cookie dough ones are the best, huh? Leading this $174-million operation - Good morning, Amit.
- How are ya? And its 4,000 employees is one man.
My name is Amit Kleinberger.
I am 33 years old, and I am the CEO and one of the owners of Menchie's Frozen Yogurt.
Hi, guys.
Welcome to Menchie's.
When you walk into one of our stores, your mixing experience really begins.
You can take over top it off with some fresh fruit, some candy, and enjoy a smiley experience.
In the past five years, we have grown from 1 store to 337 stores.
And we manufacture per year over 1.
8 million gallons of frozen yogurt.
In the next two years, we'll be breaking the $1/4-billion barrier.
And we believe that by the year of 2020, we will have 2,000 stores and serve over $1 billion of frozen yogurt worldwide.
We believe that in order to fulfill our vision, we need as many stores as possible.
I was born in Jerusalem, in the capital of Israel.
I have two brothers, so we were a family of five.
I started my first job when I was 13, and I took liking to businesses since my early childhood.
And then I enlisted at the age of 18 to the Israeli Defense Force and served in an infantry combat unit.
I had the privilege of leading soldiers into difficult situations.
When I was 20, a terrorist hijacked a bus and ran the group I was leading from behind us.
I woke up later in that day in the hospital.
Luckily, I was able to survive the incident, but post my injury, did not return to active duty.
And I moved to Los Angeles with a few thousand dollars in my pocket, and I started my first business.
With a lot of hard work and determination, I saved to open my first store and then the other companies that I own and then enough capital to open frozen yogurt stores.
I remember when I watched The Secret Of My Success with Michael J.
Fox, I told myself, "I will do everything that I can to make that happen," and I did.
By the age of 22, I bought my first Mercedes.
And by the time I turned 24, I bought my first house and got married.
After achieving those goals, I challenged myself to build something that can become a global leader.
Hey, guys.
- Hi, Karen.
- Hi.
- Hello.
People take me seriously because they know that I know what I do.
So we've got a couple bananas.
We're going for more white than green.
My leadership style is know your stuff and execute.
Don't be a bystander.
This one is not as ripe.
I always believed in being number one.
Number two is great.
Number one is always better.
My life outside of my business is learning more about what makes other businesses work.
What is our schedule tomorrow morning? We have a call starting off at 7:45.
The sacrifices I've made for my business are more time with my family.
Hi, guys.
Hi, buddy.
Hey, Car.
I met my wife Carrie ten years ago.
And I've been married to her for eight years.
I do not have children yet, but we have a dog that keeps us busy.
You like it? Here, come here.
Carrie and I live a busy lifestyle.
I, most of the day, work.
And Carrie she's at the gym and with her friends.
Buddy, toy's gone.
And we pass by, and we share a few moments, but for us, it's just as much as other people share.
I'm actually gonna go back to the office tonight.
Hey, the next time you take six days off, - maybe we could go on a vacation.
- Sure.
Where do you wanna go? Wherever we have the most amount of stores.
Are you ready? We sold last year in excess of 30 million cups of frozen yogurt.
That's the look.
I am going undercover to see what we can do better for us to achieve our vision of becoming a global leader.
While undercover, I'll be posing as Alan Stein, an aspiring entrepreneur originally from Johannesburg, South Africa.
My employees will be thinking they are on a hosted reality show where aspiring entrepreneurs compete to win money to start up their own business.
They have no idea this is actually Undercover Boss.
Too big.
What do you think? Oh, my God.
I I - You like my hair? - You look so young.
Oh, my God.
Amit, where did you go? I love my mole.
I know.
You have no facial hair.
And I haven't seen you without a suit in so long.
In the next few years, we'll be doubling our size, and we will become the next McDonald's of our category.
I'm gonna miss you.
I'll be in touch.
And I'm looking forward to seeing the changes that we need to make in our stores to move to that next level.
- Good luck.
- We'll talk soon.
I'm here today in Seattle, Washington, and I'm going to be shadowing a shift lead as a team member.
How you doing? Welcome to Menchie's.
A shift lead is really the person that sets the tone for the shift altogether.
They're in charge of running the back of house, front of house, and they're really the ones who are the ambassadors of making people smile.
Good morning.
I'm looking for Dylan.
- That's me.
Nice to meet you.
- Hi.
- I'm Alan.
- All right.
Nice to meet you.
- How are you doing today? - I'm feeling great.
- How are you? - Okay, all right.
I need you to button up all this.
And for your pants, we usually carry, like, blue denim jeans.
Button up that up a little.
- Okay.
- Up one.
Thank you.
When Alan first walked in, he didn't have no expression on his face.
That's what kind of threw me off.
This is an expression type of job.
We gotta keep it smiling all the time.
When he didn't have no expression and didn't show any expression, it kind of scared me.
I was like, oh, wow.
So we're gonna go right into it.
So your hands will get dirty today.
Throughout our day, we'll be cleaning up this.
So, like, yogurt like this, we'll clean that on up.
Make them all look all nice and clean.
Fast pace, fast pace.
And another thing is we keep these we push these all the way up 'cause sometimes some of the customers leave 'em halfway lifted like that, and if there's any excess yogurt, you're gonna go like this.
See how we got excess yogurt? And once again, fast, fast, fast.
There we go.
Wipe in there, wipe this off, and this is a big thing.
We always try to keep this full and fresh and keep it full of stuff, you know? Hi, how you doing? Welcome to Menchie's.
- Hey, you hear how he said "welcome to Menchie's"? - Yes.
He's one of our key players too because they greet the customer.
They say, "hi, welcome to Menchie's.
" - See this lady right here - Hi, welcome to Menchie's.
One thing about it, make your voice loud enough, so these people that are coming in make it loud enough, so they can hear 'em.
Hi, welcome to Menchie's.
Say it with a little bit more enthusiasm.
You know, like you like your job.
Alan's energy could have been way, way better.
Welcome to Menchie's.
There you go.
He's dull.
Dull.
He doesn't have, like, a lot of charisma.
So, you know, I already taught you how to do the job.
So what you gotta do is do the job now.
There you go.
Alan was frantic today.
I told him, "you've gotta be fast about it," but he looked like he had the jitters.
He's just a little fast and jittery, you know? Put the lids on there and put your name, date, and time on it.
So when we come to pick 'em up, we can see when it was made and who made it.
Dylan, how long you been working here? Probably, like, a year and, like, six months now.
Do you like it? Yeah, I'm here for this long.
Pay's not that great, but I enjoy my job.
So you plan on staying here in this place? Uh, you know, I don't plan on being here forever.
I have my own dreams and goals, you know? What do you wanna do? I want to become a dental hygienist.
I can relate to Dylan and his dreams.
I remember myself in his age.
I wanted to conquer the world.
I went to school to become a dental assistant, and just right now, nobody wanna hire me in the dental field because I don't have enough experience.
Why don't you go back to school? You know, I got a daughter and stuff, so in due time, I'll go back, but everything revolves around money.
I wanna become a manager.
It's always a goal.
So if you always have a goal, you keep progressing, keep moving on in life.
I was touched by him being so young at 23 and taking care of his daughter.
Just keep it moving, keep moving, keep progressing.
Dylan's doing a great job.
In his young age, he has innate leadership attributes and qualities.
His team seems to respect him.
The store runs well.
He's an asset.
We need a thousand strong guys like him.
- Let's go back out and do our job.
- Okay.
I feel like pretty people shouldn't have to do anything.
Amit works with an employee with an attitude problem.
I'm just really good at telling people what to do.
So I don't really give a [.]
.
And later this undercover boss goes deeper than he expected.
So today, I'm in Bonney Lake, Washington, and I'll be shadowing another shift lead.
This is a strong market for us with importance, and we've expanded quite rapidly.
I wanna see if our consistent "we make you smile" philosophy comes to life in this store.
And that's what our shift leaders know how to do best.
Hi, good morning.
- Hi! - I'm looking for Drew.
Yep.
That's me.
Hi, I'm Alan.
- Hi! - Pleasure meeting you.
- How are you? - Good.
How about you? - Doing great.
- Ready to work? Absolutely.
All right, so, um someone walks in the door, greet 'em right away.
You know, "hi, welcome to Menchie's.
" "How you doing today," whatever.
There's always, like, something to be done.
If there's not a line or someone that needs to be rung up, just, you know, wipe tables.
Yeah, that's pretty much what I do.
So she's ready.
Go ahead and put it on the scale.
Um, $3.
73.
All right, so then, 20.
- Here you go.
- Thank you.
All right.
Have a good day.
You too.
Thank you.
So just always smiley, happy.
I mean, if you wanna be rude, I guess that could be a twist, but, I mean, I wouldn't recommend it.
- Okay.
- Um Talking to Alan is like talking to the yogurt machine, but I'm pretty sure I'd have better conversations with a machine.
So, um, like, this right here because nobody is, like, in here, I would sweep that up.
- Okay.
- You can do it.
Okay.
The toppings area is where it gets - To be swept? - Cray.
Yeah.
I don't wanna have to work.
I'm working the front of the house.
I'm cleaning tables, cleaning the machines from the front, the drip trays.
Just taking care of the front of house.
And Drew is not really walking me through the steps and explaining.
Throw that stuff in that.
Cardboard? Duh.
She's more expecting me to pick up clues and hints of what she's trying to communicate.
Okay.
Okay.
This is not how I envision training of a new team member in our organization.
Tie my shoe.
Please? I have chocolate on my hand.
Thanks, friend.
All right, so a lot of what we do is fruit.
- All day every day.
- Okay.
So I don't do mangoes.
So the slicey thing's over there.
I'd love for you to show me exactly how you want me to do one, so I can do one exactly the way you want me to do it.
Okay.
Why am I doing this? I'm just gonna start calling you Jeeves.
Jeeves, get the slicer.
- Okay, no problem.
- I don't have to do anything.
- Getting the slicer.
- Okay, Jeeves.
- So take this.
- Uh-huh.
Cut off each end.
Okay.
- And peel away.
- Okay.
So is there any particular way to do it? - Peel as quick as you can.
- Mm-hmm.
And yeah.
He's asking me a million questions.
Why are you asking me all these questions? We're not on a date.
- So these look fresh.
- Yeah.
You were right.
Everything here just comes like this? Yep.
Like, just cut the mangoes.
Just do what I'm telling you to do, Jeeves.
- Really? - I feel like pretty people shouldn't have to do anything.
Pretty people should not do anything? - Yeah.
I plan to - Okay.
marry a plastic surgeon and not have to do anything.
- You want to marry a plastic surgeon? - Yeah.
I just work here because I like money and I have expensive taste and I need things.
- Like tanning.
- Tanning? Yep, I do both spray tanning and bed tanning.
"Tanorexic.
" That's what I call it.
- "Tanorexic"? - Yep.
I like to say "melanoma or bust.
" May or may not be superficial.
I don't really give a [.]
.
Listen.
Do you train new team members? Yeah.
So what you're doing with me right now, is it something you do by yourself to other team members or no? Yeah.
I'm just really good at telling people what to do.
- So - Okay.
- I guess that's how I got here.
- And you're a shift lead, right? - Yep.
- Got it.
As I'm starting right now to get to know Drew better, I am getting concerned.
He keeps asking me a million questions.
I'm like, "just do what I tell you to do.
" If this is how they do regular training, I do have concerns.
He's like, "oh, so you're good at bossing people around?" - I was like, "yes.
" - Yeah.
Yeah, I am.
I'm a professional, actually.
Get it right.
With a team member like Drew, I'm thinking, what should I do with her? She does not embody the values that I stand upon.
Drew, I'm done with the mangoes.
All right, one second.
I'm gonna need to see what Drew's future in this location will be and this location in general, what we need to do to bring the level to where it should be.
Screw this.
I ain't got time for that.
Today I'll be working as a team member in our El Paso location.
El Paso is a growing market for us.
It's important as we grow to do it right.
This is my number one performing store in the state of Texas, and I'd like to see what makes this store so successful.
- Good morning.
Jennifer? - Hi! - Yes.
- Hi, how are you? - I'm Alan.
- Jenni.
Nice to meet you.
- How are you today? - Pleasure meeting - I'm great, how are you? - Welcome to Menchie's! Thank you.
- Do you wanna know what we're doing today? - What are we doing? We're gonna have a kids' party.
- Are you excited? - Okay.
Very excited.
So it's our duty to keep them having fun, okay? Perfect.
If you're at Menchie's, you have to be excited.
- I'm pumped.
- Okay.
Awesome.
I'm thinking to myself, am I gonna be able to keep up with her? This girl has more energy than I've seen in a long time.
So we're gonna do balloons today.
So we blow it like this.
And just be careful because it blows out weirdly.
You just don't wanna get 'em, like, too big.
- Okay.
All right.
- Now Ooh.
And then you push, like, upward.
Got it.
Ooh, oh.
I think that's too big.
You can do this.
Hi.
Welcome to Menchie's.
Try it! It's okay, it's okay.
You have to suck the helium.
You have to be fun.
You have to be not shy today.
- You want me to suck you want me to suck the helium? - You have to.
Alan! Alan! That's as much as I'm going to suck.
No! - Hey, that my voice sounded - Yay! Alan was being a party pooper with the helium.
You know, I'm grateful for the opportunity that he actually even did it and he actually had fun.
- Oh? - So, Jen, when they just arrive, - what do you wanna want me to do? - You have to be so excited.
Okay, let's let's practice.
Welcome to Menchie's.
Hey, guys, welcome to Menchie's.
But don't don't look stiff.
Don't look like you're like, "welcome to Menchie's," you have to be like, "hey, guys.
" - "Welcome to Menchie's.
" - Hey, guys.
- Welcome to Menchie's.
- There you go.
- All right, all right.
- That sounds good.
- We're good.
- That sounds good.
So when they're coming in, what's next? We'll be like, " hey, you know," "we have presents for you guys.
" We have games.
You guys will meet Menchie's today.
When are they having yogurt? After we tell 'em what we're gonna be doing.
Oh, there they come.
- Are you ready for this? - All right, all right.
Let's go, let's go.
Let's do this.
Hey, guys! Welcome to Menchie's.
- Hello, hello.
- How are you? So Alan's gonna tell you what we're gonna be doing today.
Alan? So we're gonna have some games today.
We're gonna have a lot of fun.
We have we're gonna have some who wants yogurt? - Me! - All right.
Go for it.
Alan did really swell with the kids.
I thought he was gonna do a little a little less energy, but he actually surprised me.
Okay, awesome.
Do you wanna dress up as Menchie? Okay, so it's, like, a shirt, - pants, shoes, and gloves.
- Yes.
I'm happy to.
Awesome.
Okay.
Okay, you guys ready to meet Menchie? Yeah! Okay.
Menchie! Menchie! Who wants to dance with Menchie, and they'll get a prize? - Me! - You, little one.
Okay.
You ready? Yeah.
Yeah.
You have to dance, girl.
You have to beat him in order to get a prize.
Oh! I'm sorry.
Alan in the Menchie costume, he was kinda awkward.
Oh! And he kept hitting the girl in the face.
I was like, "ooh, Alan.
" "I don't think you should be doing that.
" "That's really bad.
" Do the Gangnam Style.
Menchie, do the Gangnam Style.
Yeah! I don't think Alan has rhythm.
Let's just say that his dance moves were a little stiff.
Come on, Menchie, do the worm.
Do the worm.
The worm wasn't he kept going like this.
It looked like he was swimming.
Ooh, ooh! And he kept doing this movement.
So it looked like he kinda wanted to go to the restroom, and I was like, "oh, my God.
This is so bad.
" Do the pointing man, guys.
But there's always room for improvement, so he might even surprise me.
He might be managing a Menchie's one day.
You never know.
Did Menchie do good today? Yes! Awesome.
Okay, let's say bye to Menchie.
Bye, Menchie! Did you enjoy it? You know, the not only it's fun, the kids are they like it.
- They really enjoyed it.
- They have a good time with it.
And you are a you're a great party host.
Thank you.
Good job.
- So - I'm so proud of you.
Okay, so now we're gonna clean up - Let's go.
- The mess.
Those kids are awesome.
Those kids are awesome? Hey, guys, how are you? Hello.
Thank you guys for everything you do for us.
We are honored to have you here.
I was in the military when I was 18, and seeing these guys, it just reminded me of my service.
How about I buy everybody's yogurt today? For you guys? How you guys feel about that? If you so feel inclined.
I would love to.
I was a little nervous about blowing my cover, but I wanted to show them some sort of gratitude for all they do.
The smallest thing I can do for them is at least buying them a cup of frozen yogurt.
- Have a great day.
- All right, thank you.
- We appreciate it.
- You did become a Mench today, Alan.
I'm so proud of you.
What you just did right now, - that's what being a Mench is all about.
- That's going the extra smile.
That's going the extra smile.
Seeing Alan do that for the military men, it hit home.
I think that was, like, the greatest thing that Alan could have done today.
I'm an army brat.
My dad's a fort bliss, like, osha officer.
When I was a baby, my dad wasn't around, so my grandma and my mom were always around.
You don't see him now, what's his name? - Ronald.
- Ronald? And you don't see him often? No, not as much as I wanted to.
- You miss him.
- Yes.
You have a lot of respect for what he did in the military.
Mm-hmm.
It takes a lot of guts.
- Sorry.
- It's okay.
It takes a lot of guts to become like, be in the army and fight for your country.
Not a lot of people find the respect towards them, and it's hard.
So I never take a day for granted 'cause I nev they showed me not to ever take a day for granted.
'Cause, like, my dad always knew that.
Ronald is a good guy.
Yeah, Ronald is a great guy.
You're pretty mature for your age.
Where do you think your maturity comes from? Um, my parents.
I mean, I had to, like, grow up, and I had a really bad, like, adolescence.
- Why? - This is rebellion and I rebelled really bad, and now, I'm, like, taking it for granted, but it makes me feel like i wanna change that person that I used to be, you know? It's just, like, a couple years ago.
So now I have to mature, and now I have to show them, like, this is the daughter you wanna have.
What are you gonna do to make it up to them? Go to college and pay for it myself.
I wanna be a teacher one day.
What grade you wanna teach? First.
I love kids.
Jennifer cares about the world.
If I was a first-grader, I'd like Jennifer to be my teacher.
And I wanna, you know, transfer to Menchie's when I'm over there.
- There's one close to - Yeah.
- to Arlington? - I mean, it's, like, 40 minutes away.
But I'd still make that trip.
Getting away from my suit and tie and doing different things this week was fun.
It had opened my mind to new angles and new aspects of my business and life in general.
And seeing kids in the store made me feel good and it only strengthened my thoughts about me starting my family pretty soon.
I hope this glove doesn't have any holes.
Amit goes where no boss has gone before.
- Up here, right? - Yes.
All right.
And later he experiences an Undercover Boss first.
- Good morning, Amit.
- How are you? Amit Kleinberger, the CEO and co-owner of Menchie's Frozen Yogurt, is a boss undercover in his own company.
I need you to button up all of this.
His employees think he's a contestant on a reality show, hoping to win money to start his own business.
Oh! Jeeves, get the slicer.
After finding one bad apple in the bunch I feel like pretty people shouldn't have to do anything.
His journey continues.
Today I'm at our farm in Moreno Valley, California, that makes all the milk in our frozen yogurt worldwide.
I'm coming to the end of my journey.
And I'm here today undercover because this is the most important ingredient that goes into our frozen yogurt, and I wanna see really how it's being made.
As we gear up to doubling in size within the next three years, it's important for me to see if this farm is capable to supply all the milk I need.
Today, I'll be shadowing a herdsman.
I do not have a lot of experience on a farm, and I'm looking forward to learning today from the herdsman who's gonna teach me.
- Hello, there.
- Francisco? Hey, how you doing? Yeah.
That's my name.
Hi, I'm Alan.
Pleasure meeting you.
How are you? Thank you.
I'm ready for action.
What have we got today? All righty.
Okay.
I see it right here.
Why is it not grabbing to it? Got it.
How long does it does it take to drain? I have no doubt that the milk we use is the best quality you can find in the marketplace.
To get these cows healthy, happy, and smiling is hard work.
- Sounds great.
- Okay.
Have I stick my hand in a cow's butt before? Today will be my first time.
- I'm looking forward to it.
- Okay.
Okay.
Okay.
Okay.
Okay.
I'm not really believing my hand is going to be inside a cow in just a few seconds.
Okay.
Okay I hope this glove doesn't have any holes.
I wanna be as gentle as I can be.
All right.
- Right? Right? - Yes.
Correct.
All right.
You're gonna feel all kinds of warm stuff in there.
Okay.
- I'm massaging it.
- All right.
It's closing on me.
I can feel she's not enjoying it, but it's okay.
Francisco's describing to me what I'm looking for.
And the best description would be: one big bucket of - You want me to take it out? - Yeah.
Please.
- Just for a second.
- Okay.
I'm not really believing that I'm doing this right now, but we did what we needed to do to make sure that the cows are happy and healthy.
Do they like you, Francisco? I had a big smile on my face when Francisco was telling me how much he loves these cows and how much they're a part of his life.
So, Francisco, where's your family? So all your kids are in school? Yeah.
Yeah.
Francisco is great.
He's just a special guy.
She's having whoa.
She's gonna have it by herself? That's what we're here for.
I hope that he's not expecting me to deliver this baby.
Okay.
Okay.
It's gonna be okay with me putting my hand? Yeah.
You know, like, when the humans - Yeah? - they do an ultrasound, and you see all those things.
Well, now you're having the chance Am I feeling the nose? Is this the face? Yes, it is.
Oh.
- Yeah.
- All right.
I'm feeling the face? That's how you expect the cows the baby cows to come.
Okay, so we're gonna help her a bit? Yeah, we're gonna help her a little bit.
Francisco is taking a device, and he tells me, "we're gonna we're gonna pull this cow out.
" - Continue? - Yeah.
All of a sudden, the face of this cow is looking at me.
I'm in awe.
Yes.
There it is.
It's a boy.
He's amazing.
So I'd like to call him Alan.
All righty.
If I could take little Alan with me, I would probably raise him in my backyard, but I don't think I'll do half of a good job as Francisco.
So I'm gonna keep Alan here behind.
Look at them, Francisco.
Yeah.
Like mother, like son.
Look at them.
She knew right away that this is her son.
So, Francisco, when's the last time you saw your kids? So you'll drive to see him? Francisco, you're an amazing person.
I'm pretty inspired right now.
Francisco is working for his family.
That's a special thing.
The world needs more Franciscos.
And I can't be more proud to know that the milk we use comes from the hands of Francisco.
My favorite thing today was helping give birth to little Alan.
Giving life on this farm showed me that there are more important things than just sitting at my desk.
This is a memory that I will carry for the rest of my life.
- All righty.
- Francisco, you're a good person.
The employees think they're going to decide whether or not Amit deserves money to start his own business.
How will they react when the boss reveals his true identity? I am the CEO of Menchie's.
Oh! Oh, my God! My week undercover has finally come to an end.
I'm at Ventura Farms in Southern California.
All of the people that I have worked with think they have been called here to give feedback on whether or not I deserve to win the money to start my own business.
They have no idea why they are really here.
Hi.
Oh, hi.
Oh, my goodness.
So how was Alan this week? Alan was not my favorite.
He didn't really listen to me.
He was a little bit all over the place.
You look oh, my God.
You recognize me, Dylan? Who do you think I am? I think you're Alan, by the voice.
But I'm no longer Alan.
Okay.
Uh, how is that? My name is Amit Kleinberger.
and I'm the CEO of Menchie's.
Oh! All right.
Oh.
Snap.
Okay.
You look so different.
Drew, working with you this week you were by far the only shift that I left the store thinking, "where did I go wrong with my business?" You showed me little to no respect while working with you.
As you were calling me Jeeves, your butler.
That was just a joke.
Jeeves, get the slicer.
I left the store thinking whether or not you should continue staying with our team.
But you know, Drew Hmm? I don't give up on people that easy.
I will let you stay with us, but I need you to raise your standards.
Drew, I'd like to send you to train and mentor with some of our best shift leaders in the country.
And they can help you see what we expect from our shift leaders.
Is that something that you'd be interested in doing? Yeah.
Definitely.
While I'm at Menchie's, yeah, I wanna do my best.
I look forward to hearing from you.
I will follow up with you.
All right.
I feel really lucky about the whole thing.
It's given me a bit of a wake-up call, just in the sense that, yeah, I probably should, like, get my [.]
together and, like, be an adult.
I'll get there.
Dylan.
You reflect what I'd like to see in every shift leader.
All right.
You see this lady right here? Hi, welcome to Menchie's.
Say it with a little bit more enthusiasm, like you like your job.
I left the store that day smiling.
I'm glad that I did that for you.
Starting today, we're gonna be promoting you to be the next store manager of Queen Anne.
Oh, really? And I'm gonna be giving you a $5,000 raise.
Wow, man.
It's really a shocker.
I appreciate this, though.
Dylan, you shared with me that your passion is to become a dental hygienist.
Yeah.
I wanna give you $10,000 to help you fund your dental hygienist schooling.
Wow.
Thank you.
I feel like doing backflips right now.
Wow.
Dylan, I have one more thing for you.
How do you get to work every day? I catch the the train and the bus.
How long does it take you to get to your store every day? About an hour and a half? So you spend about three hours a day less with your daughter? Yes, sir.
I'd like you to spend more time with your daughter, and I have right here a brand-new car waiting for you.
Oh, my goodness.
I'd like to give you your keys to your new car.
Wow.
Oh, my goodness.
Thank you.
I'm shaking.
I appreciate that.
I'm really ecstatic.
This experience has been life changing.
Oh, boy.
Wow.
I can't believe that the CEO of my company came to my Menchie's and I taught him how to run his show.
And he taught me something too.
If I'm gonna make my goals, make 'em, go get 'em, and succeed.
Yeah.
Jennifer, your positive attitude was infectious.
Hi, welcome to Menchie's.
I have no doubt why this store is so successful.
Oh, my God.
You shared with me that you would like to go to school and transfer to one of our locations in the Dallas/Fort Worth area.
- Yeah.
- I would like to give you a letter of recommendation, which is pretty much I'm giving you the job, so that while you're in school, you can continue working with us.
Because I need 10,000 strong like you.
Thank you.
Jennifer, you shared with me that growing up you had a hard time not having your father around, - as he was away in the military.
- Mm-hmm.
in an infantry combat unit Oh, my God.
and was deployed in the Middle East.
And I completely related to you in the store, knowing what it is to be away from your family.
And so I'd like to pay for you and your entire family to go to Disneyland in California.
Oh, my God.
Thank you for giving us that opportunity.
One more thing.
Oh, my God.
You shared with me in the store the passion you have for children and how much you wanna become an elementary school teacher.
And I can tell you, you're a natural-born teacher.
Thank you.
So I'm gonna give you $25,000 to pay for your degree.
Oh, my God.
It's the greatest thing anybody not even the money.
Just, like, the experience.
Like, the whole idea of you helping people like me try to pursue our dreams like you did.
And that's I will look forever look up to you because you you have a heart of gold.
When Alan told me about school, I was just like, "what?" Like, you know, this could actually happen for me? This is amazing.
Now I know that if you work hard enough, amazing stuff will happen to you if you just believe in yourself.
I will never be the same.
Keep smiling.
- I will.
- I'll be in touch.
Francisco.
My day with you was inspiring to me.
Look at them, Francisco.
Yeah.
Like mother, like son.
Look at them.
That, to me, was the highlight of the week.
I wanna thank you for that.
I don't think I'm doing something special.
I'm just doing what I love to do, and that's my responsibility.
And I do it with love.
Francisco, you shared with me that you would have loved if you got to spend more time with your family.
So, Francisco, I wanna send you and your family on a fully paid vacation to Miami - Oh, my goodness, wow.
- where you will board a ship and go on a cruise with your entire family to the Bahamas.
Wow.
Oh, my God.
I wasn't prepared for this, honestly.
I mean, thank you.
From the bottom of my heart.
I know how hard you work, and I wanna do something for you.
I wanna give you $30,000 You gotta be kidding me.
to spend on anything you'd like.
Wow.
Wow.
I just I don't know how to thank you.
I mean, just I'm sorry I'm crying, but I mean, it just this is getting too emotional.
You deserve it.
You deserve to go and take care of your family and use the money to make them smile and to enjoy some time.
Francisco.
Thank you very much.
Thank you.
Thank you very much.
Thank you very much for everything you do.
No, thank you.
The president of this great company offered me $30,000.
I mean, wow.
How thankful I am for that.
Take care of little Alan for me.
- I will.
- Tell him I said hello.
I will.
Thank you very much.
It is very amazing to do something that I really like and to be rewarded for that.
I mean, it's just, like, unreal.
Oh, my God.
And implemented sweeping, company-wide changes As a company, we're actually gonna restore the 401.
It's a million-dollar expense.
To benefit the lives of more than 40 million employees.
Whoo! Some people I just wanna punch them in the face sometimes.
But not everyone deserved to be rewarded.
Someone's not saying something.
Welcome to Moe's! I've had one minute of training.
If you can't do it, then you can't do it.
I know how to grow some really good weed, if you're really interested.
I'm talking, and you come back here.
"I need dipping.
I need dipping.
" Y'all better chill.
Tonight, the latest boss to infiltrate the frontlines is also the youngest in Undercover Boss history.
Oh, my God.
Amit, where did you go? Amit Kleinberger is the CEO and co-owner of Menchie's Frozen Yogurt.
Hi, how you doing? Welcome to Menchie's.
By going undercover - I'm Alan.
- All right.
Nice to meet you.
- How you doing today? - Pleasure meeting you.
I'm feeling great.
How are you? This former Israeli military commander tracks down the employees who keep this company marching forward.
I mean, if you wanna be rude, I guess that could be a twist.
What happens when this by-the-book boss finds a weak link in the chain of command? I feel like pretty people shouldn't have to do anything.
Do you train new team members? Yeah, but I don't really give a [.]
.
Find out next on Undercover Boss.
Undercover Boss 5x05 - Menchie's Original air date October 25, 2013 Have a smiley day.
Based in Encino, California, Menchie's is the largest self-serve frozen yogurt chain in the world.
With stores in 35 states and 8 countries, this dessert dynasty sells more that 30 million cups of yogurt a year.
The cookie dough ones are the best, huh? Leading this $174-million operation - Good morning, Amit.
- How are ya? And its 4,000 employees is one man.
My name is Amit Kleinberger.
I am 33 years old, and I am the CEO and one of the owners of Menchie's Frozen Yogurt.
Hi, guys.
Welcome to Menchie's.
When you walk into one of our stores, your mixing experience really begins.
You can take over top it off with some fresh fruit, some candy, and enjoy a smiley experience.
In the past five years, we have grown from 1 store to 337 stores.
And we manufacture per year over 1.
8 million gallons of frozen yogurt.
In the next two years, we'll be breaking the $1/4-billion barrier.
And we believe that by the year of 2020, we will have 2,000 stores and serve over $1 billion of frozen yogurt worldwide.
We believe that in order to fulfill our vision, we need as many stores as possible.
I was born in Jerusalem, in the capital of Israel.
I have two brothers, so we were a family of five.
I started my first job when I was 13, and I took liking to businesses since my early childhood.
And then I enlisted at the age of 18 to the Israeli Defense Force and served in an infantry combat unit.
I had the privilege of leading soldiers into difficult situations.
When I was 20, a terrorist hijacked a bus and ran the group I was leading from behind us.
I woke up later in that day in the hospital.
Luckily, I was able to survive the incident, but post my injury, did not return to active duty.
And I moved to Los Angeles with a few thousand dollars in my pocket, and I started my first business.
With a lot of hard work and determination, I saved to open my first store and then the other companies that I own and then enough capital to open frozen yogurt stores.
I remember when I watched The Secret Of My Success with Michael J.
Fox, I told myself, "I will do everything that I can to make that happen," and I did.
By the age of 22, I bought my first Mercedes.
And by the time I turned 24, I bought my first house and got married.
After achieving those goals, I challenged myself to build something that can become a global leader.
Hey, guys.
- Hi, Karen.
- Hi.
- Hello.
People take me seriously because they know that I know what I do.
So we've got a couple bananas.
We're going for more white than green.
My leadership style is know your stuff and execute.
Don't be a bystander.
This one is not as ripe.
I always believed in being number one.
Number two is great.
Number one is always better.
My life outside of my business is learning more about what makes other businesses work.
What is our schedule tomorrow morning? We have a call starting off at 7:45.
The sacrifices I've made for my business are more time with my family.
Hi, guys.
Hi, buddy.
Hey, Car.
I met my wife Carrie ten years ago.
And I've been married to her for eight years.
I do not have children yet, but we have a dog that keeps us busy.
You like it? Here, come here.
Carrie and I live a busy lifestyle.
I, most of the day, work.
And Carrie she's at the gym and with her friends.
Buddy, toy's gone.
And we pass by, and we share a few moments, but for us, it's just as much as other people share.
I'm actually gonna go back to the office tonight.
Hey, the next time you take six days off, - maybe we could go on a vacation.
- Sure.
Where do you wanna go? Wherever we have the most amount of stores.
Are you ready? We sold last year in excess of 30 million cups of frozen yogurt.
That's the look.
I am going undercover to see what we can do better for us to achieve our vision of becoming a global leader.
While undercover, I'll be posing as Alan Stein, an aspiring entrepreneur originally from Johannesburg, South Africa.
My employees will be thinking they are on a hosted reality show where aspiring entrepreneurs compete to win money to start up their own business.
They have no idea this is actually Undercover Boss.
Too big.
What do you think? Oh, my God.
I I - You like my hair? - You look so young.
Oh, my God.
Amit, where did you go? I love my mole.
I know.
You have no facial hair.
And I haven't seen you without a suit in so long.
In the next few years, we'll be doubling our size, and we will become the next McDonald's of our category.
I'm gonna miss you.
I'll be in touch.
And I'm looking forward to seeing the changes that we need to make in our stores to move to that next level.
- Good luck.
- We'll talk soon.
I'm here today in Seattle, Washington, and I'm going to be shadowing a shift lead as a team member.
How you doing? Welcome to Menchie's.
A shift lead is really the person that sets the tone for the shift altogether.
They're in charge of running the back of house, front of house, and they're really the ones who are the ambassadors of making people smile.
Good morning.
I'm looking for Dylan.
- That's me.
Nice to meet you.
- Hi.
- I'm Alan.
- All right.
Nice to meet you.
- How are you doing today? - I'm feeling great.
- How are you? - Okay, all right.
I need you to button up all this.
And for your pants, we usually carry, like, blue denim jeans.
Button up that up a little.
- Okay.
- Up one.
Thank you.
When Alan first walked in, he didn't have no expression on his face.
That's what kind of threw me off.
This is an expression type of job.
We gotta keep it smiling all the time.
When he didn't have no expression and didn't show any expression, it kind of scared me.
I was like, oh, wow.
So we're gonna go right into it.
So your hands will get dirty today.
Throughout our day, we'll be cleaning up this.
So, like, yogurt like this, we'll clean that on up.
Make them all look all nice and clean.
Fast pace, fast pace.
And another thing is we keep these we push these all the way up 'cause sometimes some of the customers leave 'em halfway lifted like that, and if there's any excess yogurt, you're gonna go like this.
See how we got excess yogurt? And once again, fast, fast, fast.
There we go.
Wipe in there, wipe this off, and this is a big thing.
We always try to keep this full and fresh and keep it full of stuff, you know? Hi, how you doing? Welcome to Menchie's.
- Hey, you hear how he said "welcome to Menchie's"? - Yes.
He's one of our key players too because they greet the customer.
They say, "hi, welcome to Menchie's.
" - See this lady right here - Hi, welcome to Menchie's.
One thing about it, make your voice loud enough, so these people that are coming in make it loud enough, so they can hear 'em.
Hi, welcome to Menchie's.
Say it with a little bit more enthusiasm.
You know, like you like your job.
Alan's energy could have been way, way better.
Welcome to Menchie's.
There you go.
He's dull.
Dull.
He doesn't have, like, a lot of charisma.
So, you know, I already taught you how to do the job.
So what you gotta do is do the job now.
There you go.
Alan was frantic today.
I told him, "you've gotta be fast about it," but he looked like he had the jitters.
He's just a little fast and jittery, you know? Put the lids on there and put your name, date, and time on it.
So when we come to pick 'em up, we can see when it was made and who made it.
Dylan, how long you been working here? Probably, like, a year and, like, six months now.
Do you like it? Yeah, I'm here for this long.
Pay's not that great, but I enjoy my job.
So you plan on staying here in this place? Uh, you know, I don't plan on being here forever.
I have my own dreams and goals, you know? What do you wanna do? I want to become a dental hygienist.
I can relate to Dylan and his dreams.
I remember myself in his age.
I wanted to conquer the world.
I went to school to become a dental assistant, and just right now, nobody wanna hire me in the dental field because I don't have enough experience.
Why don't you go back to school? You know, I got a daughter and stuff, so in due time, I'll go back, but everything revolves around money.
I wanna become a manager.
It's always a goal.
So if you always have a goal, you keep progressing, keep moving on in life.
I was touched by him being so young at 23 and taking care of his daughter.
Just keep it moving, keep moving, keep progressing.
Dylan's doing a great job.
In his young age, he has innate leadership attributes and qualities.
His team seems to respect him.
The store runs well.
He's an asset.
We need a thousand strong guys like him.
- Let's go back out and do our job.
- Okay.
I feel like pretty people shouldn't have to do anything.
Amit works with an employee with an attitude problem.
I'm just really good at telling people what to do.
So I don't really give a [.]
.
And later this undercover boss goes deeper than he expected.
So today, I'm in Bonney Lake, Washington, and I'll be shadowing another shift lead.
This is a strong market for us with importance, and we've expanded quite rapidly.
I wanna see if our consistent "we make you smile" philosophy comes to life in this store.
And that's what our shift leaders know how to do best.
Hi, good morning.
- Hi! - I'm looking for Drew.
Yep.
That's me.
Hi, I'm Alan.
- Hi! - Pleasure meeting you.
- How are you? - Good.
How about you? - Doing great.
- Ready to work? Absolutely.
All right, so, um someone walks in the door, greet 'em right away.
You know, "hi, welcome to Menchie's.
" "How you doing today," whatever.
There's always, like, something to be done.
If there's not a line or someone that needs to be rung up, just, you know, wipe tables.
Yeah, that's pretty much what I do.
So she's ready.
Go ahead and put it on the scale.
Um, $3.
73.
All right, so then, 20.
- Here you go.
- Thank you.
All right.
Have a good day.
You too.
Thank you.
So just always smiley, happy.
I mean, if you wanna be rude, I guess that could be a twist, but, I mean, I wouldn't recommend it.
- Okay.
- Um Talking to Alan is like talking to the yogurt machine, but I'm pretty sure I'd have better conversations with a machine.
So, um, like, this right here because nobody is, like, in here, I would sweep that up.
- Okay.
- You can do it.
Okay.
The toppings area is where it gets - To be swept? - Cray.
Yeah.
I don't wanna have to work.
I'm working the front of the house.
I'm cleaning tables, cleaning the machines from the front, the drip trays.
Just taking care of the front of house.
And Drew is not really walking me through the steps and explaining.
Throw that stuff in that.
Cardboard? Duh.
She's more expecting me to pick up clues and hints of what she's trying to communicate.
Okay.
Okay.
This is not how I envision training of a new team member in our organization.
Tie my shoe.
Please? I have chocolate on my hand.
Thanks, friend.
All right, so a lot of what we do is fruit.
- All day every day.
- Okay.
So I don't do mangoes.
So the slicey thing's over there.
I'd love for you to show me exactly how you want me to do one, so I can do one exactly the way you want me to do it.
Okay.
Why am I doing this? I'm just gonna start calling you Jeeves.
Jeeves, get the slicer.
- Okay, no problem.
- I don't have to do anything.
- Getting the slicer.
- Okay, Jeeves.
- So take this.
- Uh-huh.
Cut off each end.
Okay.
- And peel away.
- Okay.
So is there any particular way to do it? - Peel as quick as you can.
- Mm-hmm.
And yeah.
He's asking me a million questions.
Why are you asking me all these questions? We're not on a date.
- So these look fresh.
- Yeah.
You were right.
Everything here just comes like this? Yep.
Like, just cut the mangoes.
Just do what I'm telling you to do, Jeeves.
- Really? - I feel like pretty people shouldn't have to do anything.
Pretty people should not do anything? - Yeah.
I plan to - Okay.
marry a plastic surgeon and not have to do anything.
- You want to marry a plastic surgeon? - Yeah.
I just work here because I like money and I have expensive taste and I need things.
- Like tanning.
- Tanning? Yep, I do both spray tanning and bed tanning.
"Tanorexic.
" That's what I call it.
- "Tanorexic"? - Yep.
I like to say "melanoma or bust.
" May or may not be superficial.
I don't really give a [.]
.
Listen.
Do you train new team members? Yeah.
So what you're doing with me right now, is it something you do by yourself to other team members or no? Yeah.
I'm just really good at telling people what to do.
- So - Okay.
- I guess that's how I got here.
- And you're a shift lead, right? - Yep.
- Got it.
As I'm starting right now to get to know Drew better, I am getting concerned.
He keeps asking me a million questions.
I'm like, "just do what I tell you to do.
" If this is how they do regular training, I do have concerns.
He's like, "oh, so you're good at bossing people around?" - I was like, "yes.
" - Yeah.
Yeah, I am.
I'm a professional, actually.
Get it right.
With a team member like Drew, I'm thinking, what should I do with her? She does not embody the values that I stand upon.
Drew, I'm done with the mangoes.
All right, one second.
I'm gonna need to see what Drew's future in this location will be and this location in general, what we need to do to bring the level to where it should be.
Screw this.
I ain't got time for that.
Today I'll be working as a team member in our El Paso location.
El Paso is a growing market for us.
It's important as we grow to do it right.
This is my number one performing store in the state of Texas, and I'd like to see what makes this store so successful.
- Good morning.
Jennifer? - Hi! - Yes.
- Hi, how are you? - I'm Alan.
- Jenni.
Nice to meet you.
- How are you today? - Pleasure meeting - I'm great, how are you? - Welcome to Menchie's! Thank you.
- Do you wanna know what we're doing today? - What are we doing? We're gonna have a kids' party.
- Are you excited? - Okay.
Very excited.
So it's our duty to keep them having fun, okay? Perfect.
If you're at Menchie's, you have to be excited.
- I'm pumped.
- Okay.
Awesome.
I'm thinking to myself, am I gonna be able to keep up with her? This girl has more energy than I've seen in a long time.
So we're gonna do balloons today.
So we blow it like this.
And just be careful because it blows out weirdly.
You just don't wanna get 'em, like, too big.
- Okay.
All right.
- Now Ooh.
And then you push, like, upward.
Got it.
Ooh, oh.
I think that's too big.
You can do this.
Hi.
Welcome to Menchie's.
Try it! It's okay, it's okay.
You have to suck the helium.
You have to be fun.
You have to be not shy today.
- You want me to suck you want me to suck the helium? - You have to.
Alan! Alan! That's as much as I'm going to suck.
No! - Hey, that my voice sounded - Yay! Alan was being a party pooper with the helium.
You know, I'm grateful for the opportunity that he actually even did it and he actually had fun.
- Oh? - So, Jen, when they just arrive, - what do you wanna want me to do? - You have to be so excited.
Okay, let's let's practice.
Welcome to Menchie's.
Hey, guys, welcome to Menchie's.
But don't don't look stiff.
Don't look like you're like, "welcome to Menchie's," you have to be like, "hey, guys.
" - "Welcome to Menchie's.
" - Hey, guys.
- Welcome to Menchie's.
- There you go.
- All right, all right.
- That sounds good.
- We're good.
- That sounds good.
So when they're coming in, what's next? We'll be like, " hey, you know," "we have presents for you guys.
" We have games.
You guys will meet Menchie's today.
When are they having yogurt? After we tell 'em what we're gonna be doing.
Oh, there they come.
- Are you ready for this? - All right, all right.
Let's go, let's go.
Let's do this.
Hey, guys! Welcome to Menchie's.
- Hello, hello.
- How are you? So Alan's gonna tell you what we're gonna be doing today.
Alan? So we're gonna have some games today.
We're gonna have a lot of fun.
We have we're gonna have some who wants yogurt? - Me! - All right.
Go for it.
Alan did really swell with the kids.
I thought he was gonna do a little a little less energy, but he actually surprised me.
Okay, awesome.
Do you wanna dress up as Menchie? Okay, so it's, like, a shirt, - pants, shoes, and gloves.
- Yes.
I'm happy to.
Awesome.
Okay.
Okay, you guys ready to meet Menchie? Yeah! Okay.
Menchie! Menchie! Who wants to dance with Menchie, and they'll get a prize? - Me! - You, little one.
Okay.
You ready? Yeah.
Yeah.
You have to dance, girl.
You have to beat him in order to get a prize.
Oh! I'm sorry.
Alan in the Menchie costume, he was kinda awkward.
Oh! And he kept hitting the girl in the face.
I was like, "ooh, Alan.
" "I don't think you should be doing that.
" "That's really bad.
" Do the Gangnam Style.
Menchie, do the Gangnam Style.
Yeah! I don't think Alan has rhythm.
Let's just say that his dance moves were a little stiff.
Come on, Menchie, do the worm.
Do the worm.
The worm wasn't he kept going like this.
It looked like he was swimming.
Ooh, ooh! And he kept doing this movement.
So it looked like he kinda wanted to go to the restroom, and I was like, "oh, my God.
This is so bad.
" Do the pointing man, guys.
But there's always room for improvement, so he might even surprise me.
He might be managing a Menchie's one day.
You never know.
Did Menchie do good today? Yes! Awesome.
Okay, let's say bye to Menchie.
Bye, Menchie! Did you enjoy it? You know, the not only it's fun, the kids are they like it.
- They really enjoyed it.
- They have a good time with it.
And you are a you're a great party host.
Thank you.
Good job.
- So - I'm so proud of you.
Okay, so now we're gonna clean up - Let's go.
- The mess.
Those kids are awesome.
Those kids are awesome? Hey, guys, how are you? Hello.
Thank you guys for everything you do for us.
We are honored to have you here.
I was in the military when I was 18, and seeing these guys, it just reminded me of my service.
How about I buy everybody's yogurt today? For you guys? How you guys feel about that? If you so feel inclined.
I would love to.
I was a little nervous about blowing my cover, but I wanted to show them some sort of gratitude for all they do.
The smallest thing I can do for them is at least buying them a cup of frozen yogurt.
- Have a great day.
- All right, thank you.
- We appreciate it.
- You did become a Mench today, Alan.
I'm so proud of you.
What you just did right now, - that's what being a Mench is all about.
- That's going the extra smile.
That's going the extra smile.
Seeing Alan do that for the military men, it hit home.
I think that was, like, the greatest thing that Alan could have done today.
I'm an army brat.
My dad's a fort bliss, like, osha officer.
When I was a baby, my dad wasn't around, so my grandma and my mom were always around.
You don't see him now, what's his name? - Ronald.
- Ronald? And you don't see him often? No, not as much as I wanted to.
- You miss him.
- Yes.
You have a lot of respect for what he did in the military.
Mm-hmm.
It takes a lot of guts.
- Sorry.
- It's okay.
It takes a lot of guts to become like, be in the army and fight for your country.
Not a lot of people find the respect towards them, and it's hard.
So I never take a day for granted 'cause I nev they showed me not to ever take a day for granted.
'Cause, like, my dad always knew that.
Ronald is a good guy.
Yeah, Ronald is a great guy.
You're pretty mature for your age.
Where do you think your maturity comes from? Um, my parents.
I mean, I had to, like, grow up, and I had a really bad, like, adolescence.
- Why? - This is rebellion and I rebelled really bad, and now, I'm, like, taking it for granted, but it makes me feel like i wanna change that person that I used to be, you know? It's just, like, a couple years ago.
So now I have to mature, and now I have to show them, like, this is the daughter you wanna have.
What are you gonna do to make it up to them? Go to college and pay for it myself.
I wanna be a teacher one day.
What grade you wanna teach? First.
I love kids.
Jennifer cares about the world.
If I was a first-grader, I'd like Jennifer to be my teacher.
And I wanna, you know, transfer to Menchie's when I'm over there.
- There's one close to - Yeah.
- to Arlington? - I mean, it's, like, 40 minutes away.
But I'd still make that trip.
Getting away from my suit and tie and doing different things this week was fun.
It had opened my mind to new angles and new aspects of my business and life in general.
And seeing kids in the store made me feel good and it only strengthened my thoughts about me starting my family pretty soon.
I hope this glove doesn't have any holes.
Amit goes where no boss has gone before.
- Up here, right? - Yes.
All right.
And later he experiences an Undercover Boss first.
- Good morning, Amit.
- How are you? Amit Kleinberger, the CEO and co-owner of Menchie's Frozen Yogurt, is a boss undercover in his own company.
I need you to button up all of this.
His employees think he's a contestant on a reality show, hoping to win money to start his own business.
Oh! Jeeves, get the slicer.
After finding one bad apple in the bunch I feel like pretty people shouldn't have to do anything.
His journey continues.
Today I'm at our farm in Moreno Valley, California, that makes all the milk in our frozen yogurt worldwide.
I'm coming to the end of my journey.
And I'm here today undercover because this is the most important ingredient that goes into our frozen yogurt, and I wanna see really how it's being made.
As we gear up to doubling in size within the next three years, it's important for me to see if this farm is capable to supply all the milk I need.
Today, I'll be shadowing a herdsman.
I do not have a lot of experience on a farm, and I'm looking forward to learning today from the herdsman who's gonna teach me.
- Hello, there.
- Francisco? Hey, how you doing? Yeah.
That's my name.
Hi, I'm Alan.
Pleasure meeting you.
How are you? Thank you.
I'm ready for action.
What have we got today? All righty.
Okay.
I see it right here.
Why is it not grabbing to it? Got it.
How long does it does it take to drain? I have no doubt that the milk we use is the best quality you can find in the marketplace.
To get these cows healthy, happy, and smiling is hard work.
- Sounds great.
- Okay.
Have I stick my hand in a cow's butt before? Today will be my first time.
- I'm looking forward to it.
- Okay.
Okay.
Okay.
Okay.
Okay.
I'm not really believing my hand is going to be inside a cow in just a few seconds.
Okay.
Okay I hope this glove doesn't have any holes.
I wanna be as gentle as I can be.
All right.
- Right? Right? - Yes.
Correct.
All right.
You're gonna feel all kinds of warm stuff in there.
Okay.
- I'm massaging it.
- All right.
It's closing on me.
I can feel she's not enjoying it, but it's okay.
Francisco's describing to me what I'm looking for.
And the best description would be: one big bucket of - You want me to take it out? - Yeah.
Please.
- Just for a second.
- Okay.
I'm not really believing that I'm doing this right now, but we did what we needed to do to make sure that the cows are happy and healthy.
Do they like you, Francisco? I had a big smile on my face when Francisco was telling me how much he loves these cows and how much they're a part of his life.
So, Francisco, where's your family? So all your kids are in school? Yeah.
Yeah.
Francisco is great.
He's just a special guy.
She's having whoa.
She's gonna have it by herself? That's what we're here for.
I hope that he's not expecting me to deliver this baby.
Okay.
Okay.
It's gonna be okay with me putting my hand? Yeah.
You know, like, when the humans - Yeah? - they do an ultrasound, and you see all those things.
Well, now you're having the chance Am I feeling the nose? Is this the face? Yes, it is.
Oh.
- Yeah.
- All right.
I'm feeling the face? That's how you expect the cows the baby cows to come.
Okay, so we're gonna help her a bit? Yeah, we're gonna help her a little bit.
Francisco is taking a device, and he tells me, "we're gonna we're gonna pull this cow out.
" - Continue? - Yeah.
All of a sudden, the face of this cow is looking at me.
I'm in awe.
Yes.
There it is.
It's a boy.
He's amazing.
So I'd like to call him Alan.
All righty.
If I could take little Alan with me, I would probably raise him in my backyard, but I don't think I'll do half of a good job as Francisco.
So I'm gonna keep Alan here behind.
Look at them, Francisco.
Yeah.
Like mother, like son.
Look at them.
She knew right away that this is her son.
So, Francisco, when's the last time you saw your kids? So you'll drive to see him? Francisco, you're an amazing person.
I'm pretty inspired right now.
Francisco is working for his family.
That's a special thing.
The world needs more Franciscos.
And I can't be more proud to know that the milk we use comes from the hands of Francisco.
My favorite thing today was helping give birth to little Alan.
Giving life on this farm showed me that there are more important things than just sitting at my desk.
This is a memory that I will carry for the rest of my life.
- All righty.
- Francisco, you're a good person.
The employees think they're going to decide whether or not Amit deserves money to start his own business.
How will they react when the boss reveals his true identity? I am the CEO of Menchie's.
Oh! Oh, my God! My week undercover has finally come to an end.
I'm at Ventura Farms in Southern California.
All of the people that I have worked with think they have been called here to give feedback on whether or not I deserve to win the money to start my own business.
They have no idea why they are really here.
Hi.
Oh, hi.
Oh, my goodness.
So how was Alan this week? Alan was not my favorite.
He didn't really listen to me.
He was a little bit all over the place.
You look oh, my God.
You recognize me, Dylan? Who do you think I am? I think you're Alan, by the voice.
But I'm no longer Alan.
Okay.
Uh, how is that? My name is Amit Kleinberger.
and I'm the CEO of Menchie's.
Oh! All right.
Oh.
Snap.
Okay.
You look so different.
Drew, working with you this week you were by far the only shift that I left the store thinking, "where did I go wrong with my business?" You showed me little to no respect while working with you.
As you were calling me Jeeves, your butler.
That was just a joke.
Jeeves, get the slicer.
I left the store thinking whether or not you should continue staying with our team.
But you know, Drew Hmm? I don't give up on people that easy.
I will let you stay with us, but I need you to raise your standards.
Drew, I'd like to send you to train and mentor with some of our best shift leaders in the country.
And they can help you see what we expect from our shift leaders.
Is that something that you'd be interested in doing? Yeah.
Definitely.
While I'm at Menchie's, yeah, I wanna do my best.
I look forward to hearing from you.
I will follow up with you.
All right.
I feel really lucky about the whole thing.
It's given me a bit of a wake-up call, just in the sense that, yeah, I probably should, like, get my [.]
together and, like, be an adult.
I'll get there.
Dylan.
You reflect what I'd like to see in every shift leader.
All right.
You see this lady right here? Hi, welcome to Menchie's.
Say it with a little bit more enthusiasm, like you like your job.
I left the store that day smiling.
I'm glad that I did that for you.
Starting today, we're gonna be promoting you to be the next store manager of Queen Anne.
Oh, really? And I'm gonna be giving you a $5,000 raise.
Wow, man.
It's really a shocker.
I appreciate this, though.
Dylan, you shared with me that your passion is to become a dental hygienist.
Yeah.
I wanna give you $10,000 to help you fund your dental hygienist schooling.
Wow.
Thank you.
I feel like doing backflips right now.
Wow.
Dylan, I have one more thing for you.
How do you get to work every day? I catch the the train and the bus.
How long does it take you to get to your store every day? About an hour and a half? So you spend about three hours a day less with your daughter? Yes, sir.
I'd like you to spend more time with your daughter, and I have right here a brand-new car waiting for you.
Oh, my goodness.
I'd like to give you your keys to your new car.
Wow.
Oh, my goodness.
Thank you.
I'm shaking.
I appreciate that.
I'm really ecstatic.
This experience has been life changing.
Oh, boy.
Wow.
I can't believe that the CEO of my company came to my Menchie's and I taught him how to run his show.
And he taught me something too.
If I'm gonna make my goals, make 'em, go get 'em, and succeed.
Yeah.
Jennifer, your positive attitude was infectious.
Hi, welcome to Menchie's.
I have no doubt why this store is so successful.
Oh, my God.
You shared with me that you would like to go to school and transfer to one of our locations in the Dallas/Fort Worth area.
- Yeah.
- I would like to give you a letter of recommendation, which is pretty much I'm giving you the job, so that while you're in school, you can continue working with us.
Because I need 10,000 strong like you.
Thank you.
Jennifer, you shared with me that growing up you had a hard time not having your father around, - as he was away in the military.
- Mm-hmm.
in an infantry combat unit Oh, my God.
and was deployed in the Middle East.
And I completely related to you in the store, knowing what it is to be away from your family.
And so I'd like to pay for you and your entire family to go to Disneyland in California.
Oh, my God.
Thank you for giving us that opportunity.
One more thing.
Oh, my God.
You shared with me in the store the passion you have for children and how much you wanna become an elementary school teacher.
And I can tell you, you're a natural-born teacher.
Thank you.
So I'm gonna give you $25,000 to pay for your degree.
Oh, my God.
It's the greatest thing anybody not even the money.
Just, like, the experience.
Like, the whole idea of you helping people like me try to pursue our dreams like you did.
And that's I will look forever look up to you because you you have a heart of gold.
When Alan told me about school, I was just like, "what?" Like, you know, this could actually happen for me? This is amazing.
Now I know that if you work hard enough, amazing stuff will happen to you if you just believe in yourself.
I will never be the same.
Keep smiling.
- I will.
- I'll be in touch.
Francisco.
My day with you was inspiring to me.
Look at them, Francisco.
Yeah.
Like mother, like son.
Look at them.
That, to me, was the highlight of the week.
I wanna thank you for that.
I don't think I'm doing something special.
I'm just doing what I love to do, and that's my responsibility.
And I do it with love.
Francisco, you shared with me that you would have loved if you got to spend more time with your family.
So, Francisco, I wanna send you and your family on a fully paid vacation to Miami - Oh, my goodness, wow.
- where you will board a ship and go on a cruise with your entire family to the Bahamas.
Wow.
Oh, my God.
I wasn't prepared for this, honestly.
I mean, thank you.
From the bottom of my heart.
I know how hard you work, and I wanna do something for you.
I wanna give you $30,000 You gotta be kidding me.
to spend on anything you'd like.
Wow.
Wow.
I just I don't know how to thank you.
I mean, just I'm sorry I'm crying, but I mean, it just this is getting too emotional.
You deserve it.
You deserve to go and take care of your family and use the money to make them smile and to enjoy some time.
Francisco.
Thank you very much.
Thank you.
Thank you very much.
Thank you very much for everything you do.
No, thank you.
The president of this great company offered me $30,000.
I mean, wow.
How thankful I am for that.
Take care of little Alan for me.
- I will.
- Tell him I said hello.
I will.
Thank you very much.
It is very amazing to do something that I really like and to be rewarded for that.
I mean, it's just, like, unreal.