Nurse Jackie s05e06 Episode Script
Walk of Shame
Previously on Nurse Jackie See you on the outside? Wait.
You're the friend from rehab? We need your badge, and you have to leave immediately.
- Alright, go fuck yourself.
- There you go.
That's what I was looking for.
Hey, you're fired.
Charlie? Oh, man, I wish you were here.
Me, Taylor, and Crosby are doing "Hunger Games" tonight at Madison's.
- And Madison's mom will be there? - Of course.
I don't think I should be here.
Danny, let's just go.
Look, I hope this doesn't scare you at all, but I really like you.
Uh, yeah, it does a little.
- But in a good way.
- I'll take it.
- Hello? - I need to talk to you.
I heard your messages.
All of them.
What? You're gonna get out of that bed, gonna take a shower, and you're gonna go about your day.
Tonight we're gonna sit down with your father and have a conversation about how we can learn to trust you again.
Why can't we just talk about it now? We're going to wait for your father and discuss it together.
Oh, as a family? Oh, boy.
Things got crazy last night.
I'm hoping I can find a way to say I'm sorry 'cause I am very sorry for running out like that.
What are you apologizing for? Your kid calls, you go.
Oh, thank you for understanding.
Off the phone, Officer.
You're compromising my safety.
I am talking to a lady here.
Hey, what do you say to a do-over? A do-over? Yeah.
A do-over.
Tonight.
Can I get back to you? Sure.
You let me know, okay? Bye.
I am going to need four stitches.
I had my last tetanus shot in April and would prefer a non-generic antibiotic.
Zoey, what happened? There I was, taking a warm shower on my day off in my new apartment.
And bam! Rusty showerhead, meet forehead.
Forehead, meet flying showerhead.
I thought I was safe.
But I guess we're never safe, are we? That's a cut, Zoey.
It's not an existential crisis.
Everything happens for a reason.
Sometimes that reason is bad plumbing.
No, I think the reason is so I could come in here and ask you about your date.
So how was it? It was nice.
Let's go.
You don't want to talk about it? Fine, that means it was awesome.
Hey.
Holy shit, you slept with him.
- I did not.
- You did.
You forget I know what you look like after you've had sex.
Jesus, Eddie.
I didn't come here to talk about this.
So you did sleep with him? - I didn't even kiss him.
- Oh.
That bad, huh? Oh, Jesus, Eddie, I feel awful.
Why, 'cause you didn't kiss him? No, because of Grace.
She got herself into trouble last night and I was totally checked out.
- What'd she do? - She lied.
Apple doesn't fall far.
She lied and she ran off with this guy who wasn't good for her, and she was wandering around the city and, you know, where was I? Everybody alive? - Yeah.
- So calm the fuck down.
I say that with love.
All right.
Thanks.
Atropine.
Shit.
What you got there? Nothing.
Are you gonna make me tickle you? I'm just practicing.
No biggie.
Flashcards? Me likey.
Dr.
Roman to bay five.
Dr.
Roman, bay five.
Aren't you gonna get that? No can do.
Part of being a first year resident means you actually have to touch a patent.
I need to know that you're there for me, Coop.
I've been hurt, okay? I've given this body to you.
And there's no lack of appreciation on my part, trust me.
- I'm just saying-- - You need to give a little, too.
Or else I might need to pull back.
Do I have to pull back? Just let me know now before I'm in too deep.
Okay, okay.
But you have to promise to take the next one.
I promise.
I really feel like we're going somewhere.
Oh, you certainly are.
Bay five.
You're not Dr.
Roman.
What a keen sense of perception you have.
Rough landing, huh? You cannot keep doing her work.
That hurt? Like a bitch.
Let's get this homey up to radiology.
Coop.
Chillax, Jacks.
She's taking the next one, cross my heart.
I'm holding you to it.
Cruz? I trust you got my card.
- I did not.
- Oh? Well, my deepest sympathies.
I'll let Human Resources know you're here.
You're a little early.
It'll give me a chance to catch up with some old friends.
I'll see if they can squeeze you in earlier.
Hey, man.
I mean, hey, man.
It's all good.
Uh, welcome back, Dr.
Cruz.
Mike.
To what do we owe the pleasure, Mike? I had to come in for my exit interview.
Been putting it off.
Personal reasons.
So here I am, not putting things off.
Fucking Yankees! - Get off me, man! - Well, duty calls.
Will you tell Dr.
Roman she has a patient, please? - If you'll excuse me.
- Know my way around.
Severely intoxicated and violent.
Broken nose, mild forehead lacerations.
Goddamn bus! He was hit by a bus? Actually, he hit the bus with his face.
Yup, apparently he didn't like the Yankees logo.
- Mets fans.
- Get off me, man.
- Looking good, Thor.
- Holy shit! Thor, restraints, please! What the hell is he doing here? This is nucking futs.
Who is that guy? Sorry, but some things you should just not talk about.
But if I had missed this I'd be so angry, and that is all you need to know.
Okay.
This hurt? Please.
This ain't pain.
Ow! You know, you ever think about taking it up a notch? Army could use another good nurse.
- Who, me? - Yeah, you.
No.
Nah.
What, you think? I'm just saying the way you handled that gunshot and the baby, you kept your cool.
I keep my cool.
I do.
Dr.
Roman.
You have a patient.
Get your hands off me! Really? Yes, really.
Girardi is your mother's bitch.
Take it easy.
You're gonna aspirate.
He's all yours.
- Thor, I need a minute.
- Take seven.
Let me go! You don't know me.
Get off! Nobody smokes in New York anymore.
Took me 10 minutes to find a lighter.
A smoking doctor.
I haven't been doing much doctoring lately.
Hey, how's your kid? She pretty much just scared the crap out of me.
It's gonna be okay.
It's typical teenage stuff.
Yeah, well, keep an eye on that.
I got to say, last night, you being here, it's kind of freaking me out a little bit.
I had to clean things up around here at some point.
I wanted to see you.
Until 12 hours ago, I was not thinking about you.
Look, I'm not a big believer in fate and all those things, but we're not a one-time thing.
Don't you have an appointment? - You a nurse? - Yeah, what's up? I don't feel so good.
Join the club.
- Headaches? - Yes.
Stomachaches? Your heart rate is a little elevated.
You nervous, honey? How long you been feeling like this? Just tell Dr.
Prentiss what's bothering you.
It hurts all over.
- Where's your mom, Anthony? - Where do you live, kid? - Bronx.
- Really? You know, I grew up there.
Where exactly? - Valentine.
- Valentine and? Open up for me.
That's what I thought.
We're done here.
- Wait, what? - Yeah, we're done, okay? You're asymptomatic.
- You're here to score drugs.
- No, I'm not.
Valentine has more drug dealers per square inch - than all five boroughs combined.
- I'm not a druggie.
Look, hey, good luck with your life, kid.
Bad idea to be born there.
Really.
You want to go to detox? I can help you if you're honest with me.
White ladies never have to worry about being believed.
Okay.
Dr.
Prentiss wants to run these on the kid in five.
I thought Dr.
Prentiss wanted him discharged.
How's your head? You ready to get out of here? I'm okay.
But don't you think he looked a little thin? A little sad? Who? Dr.
Cruz.
He just lost a kid, Zoey.
It's nothing to gossip about.
I'm not gossiping.
It's not gossip if it's laced with a genuine concern.
Respect and distance, that's what Dr.
Cruz deserves from us.
So the easiest fix here is to reset your nose by hand.
It's easy peasy.
Whoa, whoa.
It's not gonna end up looking messed up, is it? Marta, will you prep a compress, please? Ah! Watch it, you stupid cunt! Four years at Northwestern.
Then six years private medical school.
Sorry.
Now I stand before you three whole months into my residency with the future of your face in my hands.
So that's Dr.
Cunt to you.
Pack him in ice, Marta.
Respect and distance.
Sugar-free.
Good choice.
Hello, Zoey.
I'm surprised you recognized me in my civilian attire.
I'd recognize you anywhere.
Are you okay? How are you doing? You know, I never really got the chance to tell you, but I really enjoyed working with you.
And I enjoyed uh have you met our new doctors? They're really good.
It's not that you weren't good.
You were really, really good.
What-- what happened? - Showerhead.
- Ah.
Patient suffered closed comminuted fracture to left radius.
Hey.
How'd it go with broken nose guy? Look, I'm sorry, but it was your turn.
Um, what Okay.
This is weird.
Mmm, no.
Okay.
Okay.
You're a slut.
You're a bitch.
You're such a bitch.
No, no, no, no.
I have two moms.
I can't say that.
Okay.
You're a-- you're a cu-- you're a cu-- you're a cunt.
Cunt.
You're a cunt.
Oh, I'm going straight to hell.
This is Charlie Cruz.
Leave a message if you care.
Mike, I don't have your number.
So you may have left already.
Would you give me a call? I'd like to talk to you.
It's Jackie.
No, just stop touching it.
I need you to calm down for me, sir.
It only hurts when you fucking touch it.
Would you watch your language, please? There are children present.
Peyton.
Why did you order a test on a patient that I already discharged? What do the results say? They say he's not sick, that's what they say.
Are there any drugs in his system? Don't push it.
I'll take that as a no.
Oh, fuck! Kid, it's gonna be okay.
It's gonna be okay.
Just breathe.
Just breathe.
Just breathe.
Just breathe.
Step off the floor.
You're okay.
Just breathe.
Just breathe.
Breathe.
There you go.
Breathe.
It's gonna be okay.
Okay? Deep breaths.
Deep in.
Out.
There you go.
There you go, buddy.
I got you.
Breathe in.
And out.
Okay.
PTSD.
- Post-traumatic stress disorder.
- Who, Anthony? Seen it a zillion times in soldiers, - but never a kid.
- Well, what happened to him? Well, his little sister got caught in gang crossfire.
He was holding her hand at the time.
- Oh, Jesus.
- I know.
I would have missed it if you hadn't gone postal on that asshole.
I'd hate to put him on meds.
He's so young.
Yeah, I know.
- What would the army do? - Try.
I mean, they've tried drugs, they've tried shrinks.
Now they're saying going back to the scene of the trauma can be helpful.
Hmm.
Whew.
I punched a patient.
How's your hand? I tried calling you on Charlie's number.
It was weird leaving a message for you with him.
If you want to call me, I will give you my number and you can call me.
But I need to turn off his phone.
It's time.
You may have a little bruising, but nothing broken here.
Can I have my hand back? Does he forgive me? Do you forgive him? You're very confusing the way you complicate things that are simple.
Mmm, it's a gift.
Does it make me an awful person to say that part of me is relieved? No.
The most painful part is when you realize the first thing you feel is relief.
That fucking flash of relief that confirms that you are awful.
Awful for being relieved and angry that that's the first thing you feel.
And then even angrier that there's no one left to be angry at.
There is no getting it right.
I know he was an addict.
I just want somebody to tell me that I did my best.
You did better than most.
So who was your date last night? He's a nice man, who I like.
Well, why not stay with the nice man? Why come out with me? You know me better than I want you to.
That makes two of us.
I know what I did was wrong.
I broke up with him and everything, okay? It's not gonna happen again.
So can we go now? You could have gotten into a lot worse trouble than you did, sweetie.
The city can be a very dangerous place for kids.
No TV, no phone, no computer for a month.
- Jeez, excessive much? - You want to go for two months? - I said I was sorry.
- It's more than being sorry, honey.
You're growing up and there are hundreds of decisions you're going to have to face every day.
And we won't always be there for you.
Take a breath.
Hold it in.
Take it easy.
You got this.
That was good-bye, wasn't it? You didn't have to come all the way over here just to say good-bye.
Yes, I did.
So Tommy comes home, right, and he says real innocent-like, "No, Dad, that belongs to Joey.
" So I go to Joey.
Joey looks at me and says, "No, no, no, Dad.
That's Tommy's pot.
I don't even like kush.
" Oh, what'd you do? What'd I do? I grounded them for a month.
Then I smoked their weed.
- - On my day off when they were at their mother's.
It was purely medicinal.
These kids are killing me.
Oh, I think girls are harder than boys.
How do you figure that? 'Cause with girls you got to worry about the boys, too.
This is very true.
You see, boys can be very conniving.
See that sign down there? If I can hit that sign with that rock, you have to kiss me.
Deal.
Fuck.
Oh.
Try again.
All right, but I'm gonna move a little closer.
- That's not cheating, is it? - No, that's okay.
Okay.
Don't you move.
Ah.
I'm usually very good at this.
You're breaking the law over there.
You're right.
You should call a cop.
Come on, baby.
One time.
Bull's-eye! Wow.
You didn't close your eyes.
Oops.
Sorry.
This is totally unacceptable.
Can we try again? Again?
You're the friend from rehab? We need your badge, and you have to leave immediately.
- Alright, go fuck yourself.
- There you go.
That's what I was looking for.
Hey, you're fired.
Charlie? Oh, man, I wish you were here.
Me, Taylor, and Crosby are doing "Hunger Games" tonight at Madison's.
- And Madison's mom will be there? - Of course.
I don't think I should be here.
Danny, let's just go.
Look, I hope this doesn't scare you at all, but I really like you.
Uh, yeah, it does a little.
- But in a good way.
- I'll take it.
- Hello? - I need to talk to you.
I heard your messages.
All of them.
What? You're gonna get out of that bed, gonna take a shower, and you're gonna go about your day.
Tonight we're gonna sit down with your father and have a conversation about how we can learn to trust you again.
Why can't we just talk about it now? We're going to wait for your father and discuss it together.
Oh, as a family? Oh, boy.
Things got crazy last night.
I'm hoping I can find a way to say I'm sorry 'cause I am very sorry for running out like that.
What are you apologizing for? Your kid calls, you go.
Oh, thank you for understanding.
Off the phone, Officer.
You're compromising my safety.
I am talking to a lady here.
Hey, what do you say to a do-over? A do-over? Yeah.
A do-over.
Tonight.
Can I get back to you? Sure.
You let me know, okay? Bye.
I am going to need four stitches.
I had my last tetanus shot in April and would prefer a non-generic antibiotic.
Zoey, what happened? There I was, taking a warm shower on my day off in my new apartment.
And bam! Rusty showerhead, meet forehead.
Forehead, meet flying showerhead.
I thought I was safe.
But I guess we're never safe, are we? That's a cut, Zoey.
It's not an existential crisis.
Everything happens for a reason.
Sometimes that reason is bad plumbing.
No, I think the reason is so I could come in here and ask you about your date.
So how was it? It was nice.
Let's go.
You don't want to talk about it? Fine, that means it was awesome.
Hey.
Holy shit, you slept with him.
- I did not.
- You did.
You forget I know what you look like after you've had sex.
Jesus, Eddie.
I didn't come here to talk about this.
So you did sleep with him? - I didn't even kiss him.
- Oh.
That bad, huh? Oh, Jesus, Eddie, I feel awful.
Why, 'cause you didn't kiss him? No, because of Grace.
She got herself into trouble last night and I was totally checked out.
- What'd she do? - She lied.
Apple doesn't fall far.
She lied and she ran off with this guy who wasn't good for her, and she was wandering around the city and, you know, where was I? Everybody alive? - Yeah.
- So calm the fuck down.
I say that with love.
All right.
Thanks.
Atropine.
Shit.
What you got there? Nothing.
Are you gonna make me tickle you? I'm just practicing.
No biggie.
Flashcards? Me likey.
Dr.
Roman to bay five.
Dr.
Roman, bay five.
Aren't you gonna get that? No can do.
Part of being a first year resident means you actually have to touch a patent.
I need to know that you're there for me, Coop.
I've been hurt, okay? I've given this body to you.
And there's no lack of appreciation on my part, trust me.
- I'm just saying-- - You need to give a little, too.
Or else I might need to pull back.
Do I have to pull back? Just let me know now before I'm in too deep.
Okay, okay.
But you have to promise to take the next one.
I promise.
I really feel like we're going somewhere.
Oh, you certainly are.
Bay five.
You're not Dr.
Roman.
What a keen sense of perception you have.
Rough landing, huh? You cannot keep doing her work.
That hurt? Like a bitch.
Let's get this homey up to radiology.
Coop.
Chillax, Jacks.
She's taking the next one, cross my heart.
I'm holding you to it.
Cruz? I trust you got my card.
- I did not.
- Oh? Well, my deepest sympathies.
I'll let Human Resources know you're here.
You're a little early.
It'll give me a chance to catch up with some old friends.
I'll see if they can squeeze you in earlier.
Hey, man.
I mean, hey, man.
It's all good.
Uh, welcome back, Dr.
Cruz.
Mike.
To what do we owe the pleasure, Mike? I had to come in for my exit interview.
Been putting it off.
Personal reasons.
So here I am, not putting things off.
Fucking Yankees! - Get off me, man! - Well, duty calls.
Will you tell Dr.
Roman she has a patient, please? - If you'll excuse me.
- Know my way around.
Severely intoxicated and violent.
Broken nose, mild forehead lacerations.
Goddamn bus! He was hit by a bus? Actually, he hit the bus with his face.
Yup, apparently he didn't like the Yankees logo.
- Mets fans.
- Get off me, man.
- Looking good, Thor.
- Holy shit! Thor, restraints, please! What the hell is he doing here? This is nucking futs.
Who is that guy? Sorry, but some things you should just not talk about.
But if I had missed this I'd be so angry, and that is all you need to know.
Okay.
This hurt? Please.
This ain't pain.
Ow! You know, you ever think about taking it up a notch? Army could use another good nurse.
- Who, me? - Yeah, you.
No.
Nah.
What, you think? I'm just saying the way you handled that gunshot and the baby, you kept your cool.
I keep my cool.
I do.
Dr.
Roman.
You have a patient.
Get your hands off me! Really? Yes, really.
Girardi is your mother's bitch.
Take it easy.
You're gonna aspirate.
He's all yours.
- Thor, I need a minute.
- Take seven.
Let me go! You don't know me.
Get off! Nobody smokes in New York anymore.
Took me 10 minutes to find a lighter.
A smoking doctor.
I haven't been doing much doctoring lately.
Hey, how's your kid? She pretty much just scared the crap out of me.
It's gonna be okay.
It's typical teenage stuff.
Yeah, well, keep an eye on that.
I got to say, last night, you being here, it's kind of freaking me out a little bit.
I had to clean things up around here at some point.
I wanted to see you.
Until 12 hours ago, I was not thinking about you.
Look, I'm not a big believer in fate and all those things, but we're not a one-time thing.
Don't you have an appointment? - You a nurse? - Yeah, what's up? I don't feel so good.
Join the club.
- Headaches? - Yes.
Stomachaches? Your heart rate is a little elevated.
You nervous, honey? How long you been feeling like this? Just tell Dr.
Prentiss what's bothering you.
It hurts all over.
- Where's your mom, Anthony? - Where do you live, kid? - Bronx.
- Really? You know, I grew up there.
Where exactly? - Valentine.
- Valentine and? Open up for me.
That's what I thought.
We're done here.
- Wait, what? - Yeah, we're done, okay? You're asymptomatic.
- You're here to score drugs.
- No, I'm not.
Valentine has more drug dealers per square inch - than all five boroughs combined.
- I'm not a druggie.
Look, hey, good luck with your life, kid.
Bad idea to be born there.
Really.
You want to go to detox? I can help you if you're honest with me.
White ladies never have to worry about being believed.
Okay.
Dr.
Prentiss wants to run these on the kid in five.
I thought Dr.
Prentiss wanted him discharged.
How's your head? You ready to get out of here? I'm okay.
But don't you think he looked a little thin? A little sad? Who? Dr.
Cruz.
He just lost a kid, Zoey.
It's nothing to gossip about.
I'm not gossiping.
It's not gossip if it's laced with a genuine concern.
Respect and distance, that's what Dr.
Cruz deserves from us.
So the easiest fix here is to reset your nose by hand.
It's easy peasy.
Whoa, whoa.
It's not gonna end up looking messed up, is it? Marta, will you prep a compress, please? Ah! Watch it, you stupid cunt! Four years at Northwestern.
Then six years private medical school.
Sorry.
Now I stand before you three whole months into my residency with the future of your face in my hands.
So that's Dr.
Cunt to you.
Pack him in ice, Marta.
Respect and distance.
Sugar-free.
Good choice.
Hello, Zoey.
I'm surprised you recognized me in my civilian attire.
I'd recognize you anywhere.
Are you okay? How are you doing? You know, I never really got the chance to tell you, but I really enjoyed working with you.
And I enjoyed uh have you met our new doctors? They're really good.
It's not that you weren't good.
You were really, really good.
What-- what happened? - Showerhead.
- Ah.
Patient suffered closed comminuted fracture to left radius.
Hey.
How'd it go with broken nose guy? Look, I'm sorry, but it was your turn.
Um, what Okay.
This is weird.
Mmm, no.
Okay.
Okay.
You're a slut.
You're a bitch.
You're such a bitch.
No, no, no, no.
I have two moms.
I can't say that.
Okay.
You're a-- you're a cu-- you're a cu-- you're a cunt.
Cunt.
You're a cunt.
Oh, I'm going straight to hell.
This is Charlie Cruz.
Leave a message if you care.
Mike, I don't have your number.
So you may have left already.
Would you give me a call? I'd like to talk to you.
It's Jackie.
No, just stop touching it.
I need you to calm down for me, sir.
It only hurts when you fucking touch it.
Would you watch your language, please? There are children present.
Peyton.
Why did you order a test on a patient that I already discharged? What do the results say? They say he's not sick, that's what they say.
Are there any drugs in his system? Don't push it.
I'll take that as a no.
Oh, fuck! Kid, it's gonna be okay.
It's gonna be okay.
Just breathe.
Just breathe.
Just breathe.
Just breathe.
Step off the floor.
You're okay.
Just breathe.
Just breathe.
Breathe.
There you go.
Breathe.
It's gonna be okay.
Okay? Deep breaths.
Deep in.
Out.
There you go.
There you go, buddy.
I got you.
Breathe in.
And out.
Okay.
PTSD.
- Post-traumatic stress disorder.
- Who, Anthony? Seen it a zillion times in soldiers, - but never a kid.
- Well, what happened to him? Well, his little sister got caught in gang crossfire.
He was holding her hand at the time.
- Oh, Jesus.
- I know.
I would have missed it if you hadn't gone postal on that asshole.
I'd hate to put him on meds.
He's so young.
Yeah, I know.
- What would the army do? - Try.
I mean, they've tried drugs, they've tried shrinks.
Now they're saying going back to the scene of the trauma can be helpful.
Hmm.
Whew.
I punched a patient.
How's your hand? I tried calling you on Charlie's number.
It was weird leaving a message for you with him.
If you want to call me, I will give you my number and you can call me.
But I need to turn off his phone.
It's time.
You may have a little bruising, but nothing broken here.
Can I have my hand back? Does he forgive me? Do you forgive him? You're very confusing the way you complicate things that are simple.
Mmm, it's a gift.
Does it make me an awful person to say that part of me is relieved? No.
The most painful part is when you realize the first thing you feel is relief.
That fucking flash of relief that confirms that you are awful.
Awful for being relieved and angry that that's the first thing you feel.
And then even angrier that there's no one left to be angry at.
There is no getting it right.
I know he was an addict.
I just want somebody to tell me that I did my best.
You did better than most.
So who was your date last night? He's a nice man, who I like.
Well, why not stay with the nice man? Why come out with me? You know me better than I want you to.
That makes two of us.
I know what I did was wrong.
I broke up with him and everything, okay? It's not gonna happen again.
So can we go now? You could have gotten into a lot worse trouble than you did, sweetie.
The city can be a very dangerous place for kids.
No TV, no phone, no computer for a month.
- Jeez, excessive much? - You want to go for two months? - I said I was sorry.
- It's more than being sorry, honey.
You're growing up and there are hundreds of decisions you're going to have to face every day.
And we won't always be there for you.
Take a breath.
Hold it in.
Take it easy.
You got this.
That was good-bye, wasn't it? You didn't have to come all the way over here just to say good-bye.
Yes, I did.
So Tommy comes home, right, and he says real innocent-like, "No, Dad, that belongs to Joey.
" So I go to Joey.
Joey looks at me and says, "No, no, no, Dad.
That's Tommy's pot.
I don't even like kush.
" Oh, what'd you do? What'd I do? I grounded them for a month.
Then I smoked their weed.
- - On my day off when they were at their mother's.
It was purely medicinal.
These kids are killing me.
Oh, I think girls are harder than boys.
How do you figure that? 'Cause with girls you got to worry about the boys, too.
This is very true.
You see, boys can be very conniving.
See that sign down there? If I can hit that sign with that rock, you have to kiss me.
Deal.
Fuck.
Oh.
Try again.
All right, but I'm gonna move a little closer.
- That's not cheating, is it? - No, that's okay.
Okay.
Don't you move.
Ah.
I'm usually very good at this.
You're breaking the law over there.
You're right.
You should call a cop.
Come on, baby.
One time.
Bull's-eye! Wow.
You didn't close your eyes.
Oops.
Sorry.
This is totally unacceptable.
Can we try again? Again?